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January 2024 by Shane McComic
I have been banking with FBCU since 2001, 23 years and I highly recommend this bank to everyone. They are kind, riendly, effecient and I have never had any problems.
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December 2023 by Cathy Peace
I have been using FBCU for about 2 years and I love the customer service. In person or on messenger they are very quick to respond and their Fraud Alert system is very quick to act if there is anything suspicious.
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September 2023 by Patricia Roberson
We have been very grateful to be members of First Basin Credit Union and have switched our vehicles over to FBCU as well.
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September 2023 by Retha Luttrull
I love this bank.the girl's are so friendly. And call me by my name. They are fast getting to you.
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August 2023 by mauri balderas
First basin is absolutely amazing and their staff is always so sweet!!! Their car loan application was so easy and everything went so smooth during our process to purchase our new car. I have been a member for two years now and I love it here.
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August 2023 by Ashley Eaton
Great service! Quick and easy to open my account. Thanks ladies!
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August 2023 by Nichole Thomas-Subia
The staff was very welcoming! When you go there you won’t leave without a smile on your face! I advise you to use this bank because it’s a very friendly atmosphere. ?
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July 2023 by Vicki Ballew
They were very helpful and answer my questions. Ladies that help me were nice n polite
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July 2023 by Cayley Shedd
Fast service, very helpful, answered all of my questions, and very thoroughly explanation of benefits and services
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May 2023 by Lindsey rumbaugh
It was really pleasant She was really helpful.
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April 2023 by Diana Morales
Applying for a loan online was easy, fast, and effective. Everything step was completely done virtually and I enjoyed the ease and convenience. Thank you, Letty Mendoza for your service and thank you First Basin CU!!
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March 2023 by Jeff Shouse
Not happy. Daughter has been banking at FB for more than 10 years. She is in the Military and as such travels. She lost her debit card and rather than wait two weeks for a new card, she went ahead and opened a new account as she was transferring to Japan in a week. She sold her truck while home on leave to a dealer here in town. Check finally shows up and went to deposit it. 9 days, 9 business days they put a hold on the check saying because it was a new accout. I asked them, how long accounts were considered "New" and warranted a 9 day hold on checks deposited, they stated 45 days. I asked if all checks deposited to accounts under 45 days old were put on hold, they stated "No". so i guess it is subjective. I can only assume they are treating her this way because she is military. Such a shame. I would normally point people toward First Basin, but not any more.
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March 2023 by Leonel Flores Jr
I’ve been baking with First Basin for years. And it’s always been an easy and wonderful experience. Drive-thru or in person transactions have always been simple and hasty. I can’t see my self banking anywhere else.
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March 2023 by nancy boren
Everyone is always friendly and greets you with a smile wonderful way to make your day.
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March 2023 by Carolyn Jones
Customer service is ALWAYS outstanding. Clerks are very courteous and willing to help.
