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February 2024 by Kena Pierce
I am so beyond infuriated. Really annoying that a post office doesn’t know how to deliver mail. Trying to figure out a way to go up to the post office to get my package that they’ve now failed to deliver for the third time. Gonna be really irked if it’s stolen.
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August 2023 by Betty Boykin
The postal worker just threw my medicine up on my porch and did not knock on my door.
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June 2023 by JEREMY HILL
This post office is a failure. They have started leaving packages near the road so they could easily be stolen and when packages do get stolen it’s like pins and needles to get them to admit fault but here is a package delivered today 5/25 that was near the road and thankfully not stolen. Also have video where she goes to place it down but then just drops it to the ground. Explains why my package box is severely damaged.
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June 2023 by Nevaiah Bolton
They didn't deliver my package and they didn't even bother to deliver it thank God it wasn't broken it was at least almost 200$ and I shipped something to someone they said it arrived broken even when it had bubble rap and packaged nicely
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March 2023 by Wendy Jordan
If you go into the post office, normally you get very good, friendly service, but the issue I have is that there’s been multiple packages that say delivered that we never received & I have to file claims with the shipper & we have the “ informed delivery “ so I can see what mail and packages are coming each day. There’s been multiple times the mail scanned was never delivered! I know they say it may not be delivered that exact day, but any other time my mail was delivered the same day as the email showed. We’ve had important documents missing & how is it possible all 3 letters & a package weren’t received after 2 days, but package said delivered. A few weeks ago I had several pieces of mail in the email but still have , not received & it’s been 3 weeks!
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March 2023 by Wendy Herrera
If you go into the post office, normally you get very good, friendly service, but the issue I have is that there’s been multiple packages that say delivered that we never received & I have to file claims with the shipper & we have the “ informed delivery “ so I can see what mail and packages are coming each day. There’s been multiple times the mail scanned was never delivered! I know they say it may not be delivered that exact day, but any other time my mail was delivered the same day as the email showed. We’ve had important documents missing & how is it possible all 3 letters & a package weren’t received after 2 days, but package said delivered. A few weeks ago I had several pieces of mail in the email but still have , not received & it’s been 3 weeks!
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February 2023 by Crystal Martin
If I could give a negative star review I would. My sister has tried to send me a pkg for over a month now. When it gets to this Andrews post office for some reason they send it back to her. Address is correct postage is correct yet they still send it back. We can use UPS, Fed-Ex and we get our packages. We use the postal service and they just send our packages back. WHY? Oh and to top it off the office workers seem to have major attitude problems.
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February 2023 by Vida de Leandro
On Nov. 21st, I made a shipment through the Andrews post office to Brazil.I sent a box with some toys to Brazil to gift my nephews before Christmas.But since Nov. 25th, my box has been parked at the Chicago Airport.I've already sent an email through the USPS website, but I haven't received any feedback.I call there, but always appears a machine voice taking me to nowhere.The guy in Andrews post office told me that the box would be in Brazil in 1 week. 2 months and nothing.I really don’t know what to do. I appreciate any help.The tracking code is EW009382956US.
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January 2023 by Sarah Cooper
I have been trying to get my Social Security Card for 6 MONTHS and every time I called they B.S.ed me and said I hadn't sent the right stuff, etc. We got a PO Box and the driver had been delivering to our apartment instead bc they put my regular address on the letter and not the PO Box as written.(I did put in a "forward mail" slip, but stuff happens, there can always be a mix up) after 2 hours on back to back calls with the SSA, They told me just to ask for another one, problem is is that they had my birth certificate and ID. I was crying at the end of it when I decided to call the post office and explain the issue while trying to keep myself together. Liz (an absolute ANGEL) listened to me and drove down to my apartment complex in less than 5 minutes, opened the box herself and personally handed me my mail. The people there are always nice and helpful, but I wanted to hug this woman and invite her in for coffee. After being called the wrong name multiple times, being on hold for 99% of it and bounced back between people at the SSA, I was ready to just die. She restored my faith in humanity. ❤
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September 2022 by Carol Gibson
I have a time sensitive test I put in my box a week ago, he still hasn't picked it up out of my mailbox, no mail or mailman in a week, meanwhile you see them all having coffee clutches outside, they need to do their job, also waiting for my prescription that is supposed to be here, put in a complaint.
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September 2022 by It'sThatOneChickAgain CalllThePoPo
I have been trying to get my Social Security Card for 6 MONTHS and every time I called they B.S.ed me and said I hadn't sent the right stuff, etc. We got a PO Box and the driver had been delivering to our apartment instead bc they put my regular address on the letter and not the PO Box as written.(I did put in a "forward mail" slip, but stuff happens, there can always be a mix up) after 2 hours on back to back calls with the SSA, They told me just to ask for another one, problem is is that they had my birth certificate and ID. I was crying at the end of it when I decided to call the post office and explain the issue while trying to keep myself together. Liz (an absolute ANGEL) listened to me and drove down to my apartment complex in less than 5 minutes, opened the box herself and personally handed me my mail. The people there are always nice and helpful, but I wanted to hug this woman and invite her in for coffee. After being called the wrong name multiple times, being on hold for 99% of it and bounced back between people at the SSA, I was ready to just die. She restored my faith in humanity. ❤
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August 2022 by It'sThatOneChickAgain CallThePoPo
I have been trying to get my Social Security Card for 6 MONTHS and every time I called they B.S.ed me and said I hadn't sent the right stuff, etc. We got a PO Box and the driver had been delivering to our apartment instead bc they put my regular address on the letter and not the PO Box as written.(I did put in a "forward mail" slip, but stuff happens, there can always be a mix up) after 2 hours on back to back calls with the SSA, They told me just to ask for another one, problem is is that they had my birth certificate and ID. I was crying at the end of it when I decided to call the post office and explain the issue while trying to keep myself together. Liz (an absolute ANGEL) listened to me and drove down to my apartment complex in less than 5 minutes, opened the box herself and personally handed me my mail. The people there are always nice and helpful, but I wanted to hug this woman and invite her in for coffee. After being called the wrong name multiple times, being on hold for 99% of it and bounced back between people at the SSA, I was ready to just die. She restored my faith in humanity. ❤
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May 2022 by TrenchCowboy
They no longer deliver to apartment doors. They only put in parcel. Now, I'm lucky to get my packages. Lost 3 packages in 2 weeks of them starting to do this.
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May 2022 by Lance Lovelady
This is the worst post office in the history of post offices. The pony express puts this place to shame. They refuse to deliver our mail because we don't have a box outside our front door, even though our front door in unlocked all day and we are open for business.
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March 2022 by Moises E.
Never had a good experience with this place I honestly I hate going to the post office in andrews. They are so unorganized. Waited several weeks for my keys to my mailbox. Now there's a new one and no one has a clue what's going on. Looks like I'll be waiting several weeks again. If I could avoid doing business with them I would. I would go as far as pay money to never have to do any kind of business with this establishment ever again.
