April 2018 by Desiree Borde
Do not EVER leave your stuff in these storage units. My husband, daughter, and I moved to San Antonio for 3 months, and when we came back to get our stuff out of the storage, EVERY SINGLE THING is covered in black mold. I have sent the owner and whoever the heck answers their phone pictures. It's taken them almost 5 days to answer their phone. And when I finally got ahold of the owner, he said to send the pictures AGAIN and that he would get back with me on Monday. He also said that he went and checked 3 or 4 OTHER units and that they didn't have any black mold in them. I told him that just because the 3 or 4 he checked didn't have anything wrong with them doesn't mean ours didn't either. I don't understand why he didn't check inside ours... in the pictures I sent, you can clearly see where water had come up into the unit. One of our dressers literally just fell apart not even 10 minutes ago... they have done nothing but give us the run-around. We even paid extra for insurance. Hopefully they make this right on Monday. But I'm not getting my hopes up because I've literally had to call and text every number they have for 5 days to get ahold of someone. We even told them a week ago that there was black mold on everything and yet, they didn't even call us back or nothing for almost an entire week afterwards.
