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September 2023 by Pamela Spakes
My experience this week at the Angleton location only has been the worst experience I have ever had. I was 30 days past on my loan and went in to try and work with them and explain to them that the money in the account I needed for my daughter's medication and they referred me over to the loan resolution department who could care less and after speaking with them froze my card and my account. So I had no choice but to pay what I owed out of my daughter's medicine fund to even access a penny of my money. The employers there all but one sweet lady looked looked at me as I was trash. If you need to bank go to Freeport location I have not had any problems from them
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August 2023 by Leigha Walts
I’d give 0 stars if I could!!! Slowest bank I’ve ever been to!!!
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July 2023 by lopes praful
Car title - after giving written instructions about my new address they sent my title to old address. Now they are telling me to talk to DMV. I paid money to you, not dmv. Not happy with your service.
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June 2023 by Nicolas Diaz
They overdrafted me multiple times even though i had money in my accounts. The staff was polite but couldn't do much. I closed my account and recommend looking for a different bank to those looking unless you want 32 dollars being taken from your account causing actual overdrafts which they will gladly charge you for.
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May 2023 by Danielle Damian
I’ve been banking with TDECU since 2015 and my experience has been the absolute worst since this past November. I’ve never really used it for anything until I needed an auto loan refinanced. I got into a car wreck November 2022 and they just finished my claim with my insurance at the beginning of this month (April 17th). My loan officers weren’t reachable, and didn’t pay my first lien holder off when I refinanced with them. They still owed my first lien holder $800 which when you refinance they are suppose to pay off the existing loan. I was not aware of this until my wreck. I never received anything from my first lien holder about having a balance either. Therefore, when I totaled my car in November my title was not under TDECU’s possession to process my claim. They still owed $800 to my first lien holder and it had to be paid off in order for them to release my title to TDECU to process my claim. Not only did they want me to pay the $800 up front that they owed my first lien holder, but they still wanted me to make payments on my car that was totaled in addition to my new car that I purchased after my wreck. I didn’t want it to hit my credit and was hoping the situation would have been taken care of before the next due date on my totaled car but that wasn’t the case. I reached out again and was finally able to talk to my loan officer about my situation with my vehicle payments. My loan officer told me that I would be reimbursed the months that I paid on my totaled car since it was taking so long to process my claim. Four months went by (April 17th) and my claim finally finalized but they didn’t give me back the car payments I paid during that 4 month period like they said they would. My payoff was short from my insurance but I had gap insurance which I was told would cover the rest and the payments I made to my totaled car would be reimbursed since I had that GAP insurance. That was not the case. I was only reimbursed $37. Long story short save yourself the hassle and don’t bank with TDECU.
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March 2023 by Deanna Phillips
Didn't have enough cash on hand to give me the funds out of my account I needed. Said because of income tax season. No excuse for this, they should have planned better.
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November 2022 by dmc beast123
Pulled up first one day(full service line) to make a simple deposit two other cars pulled up after me the other two are left I'm still in line? waiting on receipt. This bank is hilarious!
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August 2021 by Ryan Bundick
Prepare to waste all your time trying to have your account never work properly. Edit* like clock work dealing with “fraud” this bank is a joke.
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July 2021 by Jimmy L.
The only real problem for me is the slowness of the tellers. They rarely have more than two working at a time even if the line is five or 10 deep. Very frustrating, several times I have just left because I know how long it's going to take!!
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May 2021 by Brian Corona
This is a great credit Union that can offer multiple services that can fill all your banking needs.
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March 2021 by Viper Mattdoggy boy 900k
Love TDECU Bank, never had a problem with them and they treat customers awesome and are very helpful!!
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January 2021 by Cincyr Lin
I think it's ridiculous to have six lanes and be so slow in the drive thru. it would make sense to have six tellers and each have their own lane to take care of, especially during the time when you can't go inside to get money...
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October 2020 by Donna B.
I am in the process of moving to Angleton. I recently opened up an account with TDECU . In order to get into the bank you have to give them your drivers license. I left one day without getting my license back. I called Janet Rivera to see if she could help me. She did not return my call. I called her again to expedite my checks and she did not return my call. I then made an appt with her and ask why she didn't return my call and she said she doesn't answer phone messages. She was too busy. I find that unacceptable. I then called the Mgr of the bank and she had her asst Jennifer Lares call me . She said that it was a teaching moment and would talk to Janet. I ask for a new point of contact and she said she would handle my account. A few weeks later I called Jennifer about a check I had written and left a message. She did not return my call. I emailed Jennifer and Janet and neither responded. It would have been better if either one would just say that all customers must go through their call center. I have used the call center twice now and both times left a message. My calls were returned about 4 hours later. I guess I must be old fashion to expect better customer service. Banks/credit unions are like service stations. There is one on every corner. The only difference between them is customer service. I would not recommend anyone to use TDECU.
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July 2020 by Cin LC
I think it's ridiculous to have six lanes and be so slow in the drive thru. it would make sense to have six tellers and each have their own lane to take care of, especially during the time when you can't go inside to get money...
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June 2020 by V.L. Pounders
I feel it is time to get this drive thru back to normal hours. No matter what time or day it is the entire drive thru area is packed. With the lobby being closed everyone is forced to use drive thru and it is starting to create a problem. Please take your customers into consideration and help alleviate this situation.