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“This is at least my third time using this facility. Always liked the layout. Only negative side is there are only two hand carts available. I had to wait over an hour for a cart last weekend. I’m bringing my own moving forward.”
“Positive experience renting a unit. Professional and helpful staff. Unit was clean. Only negative for me is that there is no security gate for protection. Every place I’ve rented before has had one. There is a security code to access the building, but this gets inconvenient each time you have to enter the building while you’re loading/unloading. About costs, be aware of marketing gimmicks. They may offer free first month, but they bill at the first of the month; so don’t be surprised if you have to pay before your full month is up. They will prorate the first month, but they don’t prorate the month you leave if you leave before the month is over.”
“Ms.Brenda the property manager is amazing. She is so helpful and friendly. Very professional, well spoken and all around a good person. I can tell she likes her job, she goes above and beyond. She ensured she reached out when i was busy moving to ensure i do my upgrade before she left. She is amazing.”
“I really enjoyed my experience with Armies at Extra Space Storage. Being patient with me made a hectic time less stressful. Again, Thank you, Armies for good service.”
“Seamless process. All details and need to knows were provided prior to renting space, as well as the increase amount after 3 months. Hopefully everything is as smooth as things are now in the future.”
“The brotha that helped me and my friend out today was great. He knew what he needed to do and made the whole process easy. Probably one of the easiest U-Haul reservation I have ever had. I recommend giving him the time and business.”
“I really appreciate the young man who assisted me in renting a truck from this facility on yesterday. He was very knowledgeable and took time out to explain everything in detail. He adjusted the mirrors so I could view the rear and sides of the truck and explained several other features in the truck. I returned the truck last night and realized I accidentally left my watch phone in it. I called the store this morning talked to the same gentleman he confirmed it was there. I really appreciate this young man's honesty, knowledge and his people personality. I would definitely rent from this store again as well as reccomend them to others.
LMN”
“I would like to extend my sincere thanks for the service I received during my recent experience with U-Haul. Your team’s professionalism and support made the process smooth and stress-free.
To help you continue improving your customer service, I’ve completed a short survey with my feedback. I appreciate the opportunity to share my experience and hope it proves useful.
Thank you again for your assistance. I look forward to using your services again in the future.”
“Daniel and every staff member I’ve dealt with has gone above and beyond to take care of my needs. Not just with this transaction, but each one before. Huge THANK YOU!!”
“Staff is extremely helpful and they bust butt non-stop! Manager, D-Ann, always thoroughly on top of things, handling several customers at one time and even runs it smoothly when the systems are down! Daniel went above and beyond to come in early and help us with our U-Box! Great service all around and taking good care of our items in storage.”
“Rented 2 uhauls from them recently. 10/10 experience both times. Jennifer was amazing. Very friendly and helpful. Will try my best to always rent a uhaul from them. Customer service defined”
“I give this a Respectable 4☆It's an excellent service to have when you have short little runs to either store or exctract from oneself storage Unit. The Uhaul app makes it contactless rental for your moving needs.”
“Really about a 3.5 with pros and cons. Overall good experience. I listened to the other reviews and bypassed the app making my reservation on the website. I also had heard stories of reservations being cancelled the day before due to equipment not being held, so I paid in full to be sure my reservation was prioritized. I picked it up using the website option before hours (has to be confirmed prior) and that was fairly easy, just a lot of steps to cover. The cons were there was a scrape on the truck not indicated on their photos, food debris all over the floor of the cab (chips, crackers, popcorn, etc) and drink bottletrash in the back - all of which I photographed & reported during the pick up steps. Lastly, the truck had 1/8 tank of gas with 40 miles range left. Again reported during those steps. Fortunately you only have to return with the same amount. Though that continues to screw the next renter. Unfortunately there is only a 24 hour rental option, though I only used it 4 hours, but I knew what I was paying when I reserved it. Next time I'd look for hourly rental options.”
“Don't let the 3 or whatever stars fool you, it should be 1 star or negative stars. Look at all the one star reviews. They don't reply to 1 or two star. Let's see them reply to this 5 star since they reply to those.”
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“First time renting a uhaul from this location and it was a great experience. Can’t recall if his name was Bobby, but he called me around pickup and told what to do and who to talk to. Really easy returning as well.”