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November 2023 by D Y
These people will change the price as soon as you move in and every chance they get because they know it is not easy to move your stuff somewhere else! Completely take advantage of people and the situation! BEWARE!!!
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November 2023 by Jeanine F.
This facility has gone downhill. Lights in certain hallways haven't worked in two weeks - no resolution in sight
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September 2023 by Paul McCullough
This facility more than exceeded our current expectations for Public Storage. We were very impressed with John. He is very helpful, knowledgeable of the business and knows his store and inventory. This place is extremely clean, unlike other storage facilities we have used. We would highly recommend.
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June 2023 by morgan Alling
Had a Wonderful Experience, Ashlyn Was a a big help with finding the right unit for me and my wife. best service i can get.
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April 2023 by Erika Guimaraes Madeira Reeves
We are truly disappointed with this place. When we rented it belonged to a small private business. After some time the big Public Storage business bought it. Their elevator broke for 6 months. We needed to move out and needed our furniture for the house. We could not move everything by ourselves using the stairs!!! We were on the second floor.The manager (John) and his upper manager (Jessica) told us that the CEO offered to pay for professional movers to move us out due to broken elevator!!We accepted the offer and hired the professionals.We paid a little over $3K and gave the receipt to Public storage place.This took place one week before Christmas 2022.We have not been able to recover our money until now (04/11/2023)!!We have been calling Public storage and have not heard anything back from them yet.We are trying to get reimbursed since last year and nothing yet. Not even a call from Public storage management.We are truly disappointed and raged by their lack of response and respect towards their promise to pay!!!We do not know what to do anymore to receive our promised reimbursement!!!!!
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April 2023 by Bethany W.
I am so impressed with this Public Storage location. John was so helpful as we were getting things set up from out of state. Ashlyn was so accommodating once we arrived. The facility is clean, well lit, and so easy to navigate even with a big U-Haul and trailer. It has been a wonderful experience renting here!!!
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April 2023 by Rhonda Redington
Dealing with Ashlyn was a wonderful experience. She was very knowledgeable about all of my questions. I will definitely use her storage units for my storage needs.
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April 2023 by graci weason
ash was absolutely AMAZING! i lost my dad last week and needed answers about his storage unit as it has some of my stuff in it and some of his stuff that’s sentimental to our family. she was able to answer all of my questions and really sympathized with our situation.
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April 2023 by Aylah
Just had a great experience finding a storage with Ashlyn she was a wonderful help, she has a better upbeat attitude than other storage places.
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April 2023 by Selena Thirdegreedone
Great customer service! John was very helpful and thorough in providing information and reserving my unit! Location very clean!
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April 2023 by Bethany W.
I am so impressed with this Public Storage location. John was so helpful as we were getting things set up from out of state. Ashlyn was so accommodating once we arrived. The facility is clean, well lit, and so easy to navigate even with a big U-Haul and trailer. It has been a wonderful experience renting here!!!
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November 2022 by Joshua Skaggs
Was out last night trick or treating with my kids. Realized I need to close out my empty storage unit, all I had to do was take the lock off my unit. Called the office and let them know I was going to try my best to make it by 9pm to remove my lock. They noted the account for me and I was able to remove my lock the next morning when gate access was allowed again. I removed my lock early morning before the office was even opened. Charge the full month this morning. Office manage “nothing I can do.” Corporate office, “nothing we can do.” Just seriously sad the principle of the whole thing. Horrible customer service. Wish Chick-fil-A owned this company maybe they wouldn’t play these non pro rated games.
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November 2022 by JD
Place used to be great until it changed to public storage. Now it is extremely dirty and un-maintained. Also the elevator to access the second and third floors has been "broken" for the past few months and there is no ETA for repair. They do not care to fix it and are using it so people will be hindered from vacating their storage space. I'm sure there is some legal action that could be taken.
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October 2022 by JD R
Place used to be great until it changed to public storage. Now it is extremely dirty and un-maintained. Also the elevator to access the second and third floors has been "broken" for the past few months and there is no ETA for repair. They do not care to fix it and are using it so people will be hindered from vacating their storage space. I'm sure there is some legal action that could be taken.
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October 2022 by Alan Kinney
Public Storage bought this business several months after we rented a large and small unit. We just received a notice the rent on the small unit was increasing from $104 to $126 and the large unit was increasing from $349 to $445. I know the rent is going to go up but almost a $100 a month seems extremely excessive. And the reviews from the My Garage Self Storage are no longer applicable. Go somewhere else.
