A-Aarlington Wrecker Services receives mixed reviews. One customer reports a tow driver threatened to shoot a man and baited visitors in parking lots, warning others that many people are armed. Another driver was seen ranting at a woman over a minor issue. However, the dispatcher, Wendy, is repeatedly described as amazing, calming, and an advocate who goes above and beyond. She helped turn terrible situations into better ones, showing great patience and ensuring customers were not charged due to misunderstandings. While the towing situation is not recommended, the office support is highly praised.
This place is terrible. Untheatrical practices. Probably one of the rudest customers service representatives I have ever dealt with. Do not see how they do this legally.
February 2024
What a terrible service, the person who serves is too rude, he has no respect for people
November 2023
The worst. Still waiting on a car to be towed that's blocking my driveway 3 hours later. The lady on the phone did not sound professional at all.
