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November 2024 by Kayla Beverly
Nona was an amazing excellent help here the phone and in person
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November 2024 by Jim Graham
Nona was extremely helpful and patient as we navigated our way thru the process of renting a space and making sure we understood how everything worked especially the codes for operating doors gates and elevators and hours of operation.
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October 2024 by Gunny
This is the best customer service I’ve had in a while Fast, knowledgeable and made me feel valued. Special thanks to Michalle @ Jesse
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October 2024 by Sharon Florence
Stephen, is very helpful & demonstrated great customer service.
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October 2024 by Lakisha Lenard
I came in stressed out due to an issue. Stephen Was Was Very Polite & Helpful When It Came To What I Was Looking For Got Me In & Out In Manner Time..Everybody Her Was A Helpful & Nice I’m Glad I Chose This Location And It’s Super Clean ?
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October 2024 by Esther Hall
Seamless
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October 2024 by Attania Murriell
Stephen was so helpful this morning, with my purchase of a second unit. It’s directly across from my current unit. Thank you so much again Stephen for your help. I appreciate you!
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October 2024 by Dawn Woodard
Today I went to the 1601 E Interstate 20 location to pay my mother's storage bill and I was greeted by Ms. Nona that made my experience there worth while. Her positive attitude and knowledge about paying at a different facility then the one my my mother rents from made me wanna switch locations. She was very friendly and had an awesome attitude from the time I walked in to the time I left. She rocks!!
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October 2024 by Sara Jones
Lovely service. Great space. Convenient location
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October 2024 by Osmara Rosales
Storage is weather controlled so we love it, but the reason why I’m not rating it 5 stars is bc they have like 4 dollies. How do you have 4 dollies for hundreds of storages. This is the second Monday that I try to come to take things out of my storage and I’m forced to leave because there’s none to be found. They are fast to take your money, but can’t offer good service.
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October 2024 by TheReal Champ
Front desk person was very helpful
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October 2024 by Mary Huynh
Ever since they changed to corporate they've upped their prices and operate like cold corporate owners. They're auction happy and cut your locks after 2 weeks. Sometimes life gets in the way as a single parent of 3 kids and things happen, in my instance a hospital visit for my son and A/C breaking resulting in me being behind. The old company would give you much more time.
On top of that and the price increase they have ONE cart for the entire facility. When I rented, I chose an elevator access unit because they assured me I didn't need to buy a cart and they had plenty of carts always available for me to use.
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October 2024 by Christine Grudecki
Great price and great service. I reserved online during off hours, and the office manager called me just a few minutes after they opened to explain how the gates and app worked. I often see PS reps in the building, and they're very helpful if I have any questions. I highly recommend!
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September 2024 by Sunil Edwani
I am updating my review, so I had an issue with the new property manager first time seeing him, had to call and complain to the we care number. After a week, I heard from “Emma,” I assume she’s the person in charge of this district reach out to me and make up for the lack of professionalism I received from “Stephen.” She assured I was in no wrong doing and cleared my need to be upset for how I was treated. She def knows customer service and I’m glad someone of her status took the time to call me and make things right.
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September 2024 by Jocelyn Martinez
I wanted to take a moment to express my appreciation for the exceptional customer service I received from Nona at Public Storage on I-20. She went above and beyond to meet all my needs, making the entire experience smooth and stress-free. Every staff member I’ve encountered at this location has been great, which is why I continue to choose Public Storage and recommend it to all my family and friends. Thank you for consistently providing top-notch service!
