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December 2024 by Momentum Training
It has never been a great experience! I went by today and the door was closed BEFORE 5 PM. I understand you want to go home on Friday but when a business owner is trying to get something accomplished before the weekend, it’s discouraging and disappointing! I will be closing 3 accounts tomorrow…
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December 2024 by Juan Diaz
Worst service I've received from a bank, I opened my account 2 weeks ago, (todays date 11/23/2024), I received my card and everything fine, 2 days after I received my card, I get a cold call from them saying they need to verify my Identity and asked me for mt SS and my DOB, I hung up thinking that was a scam or fraudulent call, 30 minutes later I realized the call was a real call from tge bank, they blocked my account, I had to call the following day so the unblock my account, the following day after my account was unblocked I was told by a JJ with the Fraud department that my card was permanently cancelled and I have to wait another 7 days to receive another one by mail, not even expedited, same guy tells me that I can go to teh branch and get a temporary card, I rushed to the branch because today is Saturday and they close at 12, I did not even take a shower cause I work overnight and had to rush to the branch, the branch guy tells me that unfortunately they are not able to give me a temp card because I have a new account, spoke to a supervisor that told me that in order to have a temp card the account have to be 90 days open, any other bank gives you nowdays a temp card at the moment you open the account, just 2 weeks banking with them and they gave me the worst banking experience in my life, next monday I will close and go to another bank, the worst bank ive seen.
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September 2024 by GLORY AUTO
I have been with this bank since 2019, it was great with the previous Manager, Helping all the customers and having a good relationship with them, but unfortunately, now with the newest manager, I can say it’s the worst, bad attitude and bad customer service, I don’t even have an account manager like before, and if you ask the manager for any help, she’s going talk to you and disgusting way which is I really hate it, definitely I’m not gonna stay with them
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May 2024 by Mahmoud Abo mona
Unprofessional they don’t know how to did there work never got my card always they confused and always they have excuses I’m going to close my both accounts
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April 2024 by Nathan Milewski
I opened an account and was told that my account was closed before I could even access my info. I couldn't get any information and was told to go into the bank. I get to the bank and they tell me im being charged a service fee. They closed the account immediately, i couldnt get any info and they charge me a fee? This bank sucks!Sace your time and money......DO NOT USE THIS BANK!!!!!!
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February 2024 by Dr. Michelle Dennis
Absolutely no reason to sit in a drive way for over 30 minutes with only one car in front of you!. You all need to do better. Will not be coming back here
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February 2024 by Thomas G Kim
Elle is the sweat heart! 1.9 star rate is too low for her effort. It should be at least 4.9!
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November 2023 by Gaehag Kim
Elle is the sweat heart! 1.9 star rate is too low for her effort. It should be at least 4.9!
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September 2023 by Dilovan Sindy
Maripher was very helpful with my business auto loan process!!
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August 2023 by C Q
I started a mortgage in Utah with a local credit union, that sold it to some bank on the East Coast (suntrust), which then sold it BB&T and they were bought up by Truist. I wasn't getting any updates, or notifications per regular mail and found out about it once i tried to sign-up, or re-sign into their web-site. Now, there is no way to access anything on-line b/c they insist on "2ndary verification via phone number" that receives these codes from anybody else in the world, but not them. There is no other way to get your 'forgotten' username, re-set your password, update your mailing address, telephone, even legally changed name and what not. After spending 2-3 hours on the phone, including with various overseas locations, that telephone number was suddenly sent scamming links ("click on this so we can re-direct you to a skimming web-site" kind of). If you sent non-stop e-mails to go "paperless", at a minimum make your web-site accessible! I understand an 'otto-normalverbraucher' has absolutely no value beyond the usual milk-cow, or farmed chickens for these greedy cooperations/banks and what have you. There needs to be some sort of regulations to the imbecille rules these businesses set, because without government oversight and enforcement, they won't!
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July 2023 by Javavian Hill
Had a 12:30-1:00pm appointment scheduled to open a business account today and received a called from Juan saying that there's trouble with online scheduling and that another person booked a scheduled time slot at the same time I did and mentioned to schedule me for the next day and that it will take 2 hours! Idk what's his deal but but he's definitely running away customers. I'll try another branch, but as of now these reviews I've been reading have me pondering. Seems like a scary road to travel.
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July 2023 by Reloaded Lifestyle
If I could give this bank a NEGATIVE 0 stars I would. JUAN JUSINO was the Bank employee who assisted me. The display of customer service and rapport was HORRENDOUS. I booked an appointment online from the TRUIST website for a 2:30pm time slot. I arrived at the location prior to the time. He basically informed me he could not assist me because he does not have access to the schedule; and had another client arriving at 3pm. I could reschedule for another day. Although I had a scheduled appointment. He went on to say it would take 2 hrs to open the account ( that's a bold face lie). If I'm being honest. I am DISGUSTED with the service I received and would not recommend any one to ever bank at this location or do business with them if this is the level of service being provided.
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July 2023 by Brittany BRown
BY FAR WORSE EXPERIENCE ABSOLUTELY HORRIBLE EXPERIENCEIf I could give this bank a NEGATIVE 0 stars I would. JUAN JUSINO was the Bank employee who assisted me. The display of customer service and rapport was HORRENDOUS. I booked an appointment online from the TRUIST website for a 2:30pm time slot. I arrived at the location prior to the time. He basically informed me he could not assist me because he does not have access to the schedule; and had another client arriving at 3pm. I could reschedule for another day. Although I had a scheduled appointment. He went on to say it would take 2 hrs to open the account ( that's a bold face lie). If I'm being honest. I am DISGUSTED with the service I received and would not recommend any one to ever bank at this location or do business with them if this is the level of service being provided
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April 2023 by Michelle Dennis
Absolutely no reason to sit in a drive way for over 30 minutes with only one car in front of you!. You all need to do better. Will not be coming back here
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April 2023 by milli b.
EVERY TIME I come I sit at the drive in for at least 10 minutes. I'm sure why but nobody has time during the week to sit waiting.
