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December 2023 by Andrew Galbraith
The teller Madison (dirty blonde/brunette) is far by the best teller they have there. She’s efficient and has a sweet heart.
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August 2023 by Lonnie Ingram
On my last visit to PNC Bank I was stuck in line behind a car in the drive up ATM line and the person took 7 to 10 minutes to make one transaction other than this time no lssue
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December 2022 by Mahmoud Saudi
These guys are losers! If you have a business this is the last place you want to bank ,they never have money to cash your checks and they are very unorganized and unprofessional I think they’re gonna close down pretty soon
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October 2021 by Kayla H
Amazing, the teller Tonia was amazing! Schlonda was such a wonderful help and gave a great face for BBVA since the matlock location ruined my view of it. So happy I was treated correctly and politely.
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January 2021 by Kayla Holsopple
Amazing, the teller Tonia was amazing! Schlonda was such a wonderful help and gave a great face for BBVA since the matlock location ruined my view of it. So happy I was treated correctly and politely.
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January 2021 by Ruth Costilla
Very poor costumer every time something diferent,these time she ask do you even have an account here?seriously!!!!I live 3 min from these branch and I have to drive 15 min to another branch,by the way Miss Joy in Matlock, its the best
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March 2020 by Temi tee
Worst customer service ever , worst bank
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July 2019 by Christina Balderas
Love banking with them. I have never had an issue. Even after changing my name, the process went smoothly. There is never a wait either.
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April 2019 by Review Queen
This bank is HORRIBLE. My mom recently opened an account with this bank. They have frozen her account. They asked for a bill showing her change of address. She provided it. They have been giving her a run around about when her account will be available. People have bills and they are taking their damn time handling people accounts. She even stated that she no longer wanted the account and they still failed to give her the money that is hers from that account. It's unethical. They failed to show policy in writing that they can hold customers money hostage even though they declined wanting that account. Shame on you BBVA. Expect a call from our attorney, if her money is not given to her by 4/9.
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February 2019 by Juan Avila
I never have to wait in line Anna it's always there to help me and the other people there are friendly too i don't even feel like I'm in a bank.
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December 2018 by Ana Gomez-González
Very friendly staff including Anna! She’s very efficient and helpful always, and knows how to deal with people!
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July 2018 by Ana Gomez-González
Very friendly staff including Anna! She's very efficient and helpful always, and knows how to deal with people!
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June 2018 by Kathy Woods
Terrible inefficiency trying to get paperwork done for my dad's acct. Never would return calls. Tried to even speak with a branch manager. Not customer oriented at all! Don't go here.
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October 2017 by Jon Machart
I never have to wait in line and the staff are VERY friendly. i don't even feel like I'm in a bank. I used to bank with Wells Fargo (HORRIBLE!) BOA just as bad. Compass, very cool.
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October 2017 by Ann S.
I made the mistake of opening an account at this bank last year. I am now back at Bank of America. Not only do they charge fees for EVERYTHING and it's a 'free checking/savings' account, they are slow to process your debit card transactions, which create fees. And please don't make the mistake of depositing a check via the mobile app. It will take 5 days before the money is good in your account. You would be better off depositing the check at the bank like it's 1992. I still have no idea why they even have mobile check deposits. Yes, I want to deposit funds into my account and wait nearly a week before I can use them...yes I do. And what took me over the edge was I made the fatal mistake of using their horrible ATM to withdraw $200 off of a credit card. The ATM did not dispense any money, but my card shows it did. I tried calling the bank to see if they could validate whether money was dispensed. That was a waste of some politeness and time. I now have the pleasure of disputing the transaction with my card company which could take up to 30 days and in the meantime I'm out of $200. When your bank can't handle the simplest of transactions. BBVA Compass sucks and needs to be out of business.