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September 2023 by Maddi Herold
Okay so first things first: Pick-Up at this location was great. We even got an Upgrade for free.BUT now comes the very frustrating part:We were supposed to bring back the car at 1 PM on a Saturday. Everywhere it says it’s open until 3 PM. To or surprise, the place was closed, no employee was around and us and 3 other people were standing there, very confusedWe called customer support and they told us that it should be open, but like i said, gates closed. There were no signs whatsoever.Then we ALL needed to go to the Station at Dallas FT Airport and of course some needed to pay extra for an uber, and we needed to pay the uber ride back. It took us 2 hours to drop off this car. Just waisted time on our vacation and this hot weather.I don’t know if the employee just left early from work or if the opening hours are not Updated. But since everyone had an appointment there i guess its the first one.Honestly everything else was good, the price, the car was really nice and also the employees did their best to help us.
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June 2023 by Dannielle “YAYA” lieblang Sandoval
Best place,nice people and they get the job done. Andra is the best and helpsinany way possible.she will go above and beyond
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June 2023 by Dannielle “YAYA” Flores
Best place,nice people and they get the job done. Andra is the best and helpsinany way possible.she will go above and beyond
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May 2023 by David Tolentino Jr
Dominique & Nikki were a Huge Help !! Made the Process super fast and easy to get the rental we needed. Definitely Recommend & will rent again in the Future !
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April 2023 by Heather Zipper
Should have read the reviews for this location first! I’ve never had a problem with budget until now. Booked online and was dropped off by Uber to pick up the car for the weekend. Upon examining, the front bumper of the Corolla had damage. I mentioned it but overall wasn’t too concerned. I drove the vehicle around the building and onto Abrams to leave the Budget location. I came immediately back due to grinding noises and what sounded like something dragging. An employee drove the car and said nothing was wrong with it. I felt uncomfortable taking the vehicle due to the noises it was making. One employee then rudely told me I could drive the car to the airport location and get a different car, which would not be a convenient trip. It was then offered for me to “upgrade” but only if I paid to do so. I cancelled the reservation due to not feeling safe driving a vehicle making the noises it was making. Thankfully I wasn’t pressured into taking a car not mechanically sound. Steer clear of this location!
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January 2023 by Lacey Combs
Called at 12:58 today asking if they had any available cars as mine broke down on me and I had to drop it off at the shop. The lady that answered was extremely rude. Didn’t even say yes or no. Just said “well you’d have to come now, we close at 2:30” I told her the website shows three. She just repeated herself “we close at 2:30”. So tired of rude, lazy, and inconsiderate people.
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November 2022 by Ryan Lightfoot
Wouldn't let me leave zero stars. This location canceled my reservation the day of...no worries...Uhaul was better, more professional, and way cheaper so they saved the day. Then these jerks at Budget on Abrams had the audacity to charge me a $75 no show on Monday. The woman I spoke with on the phone was very kind, the man that emailed me said it would take 5-10 business days for my money to be refunded which is RIDICULOUS...I promised him a terrible review for every day I have to wait and I'm a man of my word! Day 1...see you tomorrow!
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October 2022 by Dennis P
Didn't seem like the employees knew what they were supposed to be doing. Don't think we would rent from them again. We did get everything moved with this rental.
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July 2022 by Stephen Lapprich
Tried to call the store got routed to customer support, they made a reservation and charged me for it. Arrived to pick up the car. No cars. Cool. No help getting refunded. Cool. Next person comes through the door same thing happened to them. I guess all those cars in the parking lot were for the other company they rent cars for. Cool.
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March 2022 by wi9nnie bosibori
Rude staff. Lady at the reception is horrible extremely rude. Do not go here bad service. I reserved a car and they tried to give me a different one.
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January 2022 by Betty P
Went to get a rental due to my car being down and was denied with no proof of why I was denied .I never gave my social to rent the car.Was in there 5 minutes and Andrea mays treated me as if I wanted to break the rules to rent a car Is what she said.I ask for proof and she stated come behind the counter and see.Due to Covid I tried to maintain my distance.The experience from the phone call this morning to when I walked through the doors was uneasy.I would never suggest anybody to go to this location.
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October 2021 by Stephanie M
Booked a truck in advance. Went to pick it up and spent an hour waiting for service. There was one person behind the counter, and they got pulled away to speak to a cop! They also have the parking lot fenced off for some reason, so we had to awkwardly park on the side despite the lot being mostly empty. The truck was damaged, and the ignition refused to let go of the keys most of the time. It was also hard to put in park, as the stick just refused to click into place. They didn't give me a dolly/hand truck, but charged me for it anyways. Definitely don't recommend this place.
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September 2021 by Amber Houston
I prepaid 207.00 online and when I went to pick up my reservation they would not give me the car because of a credit check even though they said you can pay with a debit card for an economy car. I went to another rental car company and had no issues .
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April 2021 by Tiffany Cooper
They would not rent me my reservation even tho i was paying over 300 dollars from a debit card because of a credit check. Said if I had a credit card to put down instead of debiting up front it would be fine. What kind of backwards logic is that??
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November 2020 by Nealie Davis
I’ve been a renter from this location and I love the service staff is great the owner is very nice & professional cars all have been very well kept