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March 2024 by Jo Ann B
I purchased 2 spots in a cookie class a couple of years ago for me and my bestie. I live over 2 hours away but was excited to learn a new hobby. The weather turned bad and the store cancelled the class. I finally found a class that would work for us and just prior to the class tragedy struck. My besties 24 year old son was killed in a freak accident. I called the store to explain. I was told no problem and could reschedule at a later date. When I decided to take someone else the store had stopped doing a mid-day class making it hard to go to an early class and the later class put me driving well after dark. I talked with several workers at the store and was always told no problem they had the note that I had paid. I even went in one day to buy supplies for my grandbabies shower. I was told that the owner was unreachable to approve just using the money for supplies. I finally decided to bite the bullet and leave home at the crack of dawn and attend a class. I called the store and they said they would have to talk to the owner and call me back. They did not. I called again and I was told the owner had not been in. I waited a couple more days and called again. I was told that the owner had said it was too long ago and would not honor the fact that I had already paid for the class. I am really disappointed that the owner decided that was the way to go after all the attemps on my part to use the credit and the stores assurance that they knew I had paid.
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October 2023 by Shailie Mulder
Warning for buyers: This store uses Galaxy Dust in their cookie decorating class and sells it (and Disco dust) as a consumable. Galaxy Dust and Disco Dust is decorative glittery and not meant to be ingested. The manufacturer, Confectionary Arts International, states "Disco Dust® is classified as “non-toxic for decoration only”. Although they are non-toxic, they are not a food product and should not be considered as such." When I pointed out to the owner that Galaxy dust isn't edible (after he sold it to me as such) he said, "It's Non-Toxic." That's it- that was his reasoning for selling plastic glitter as edible. What?! Non-Toxic doesn't mean you should eat it. Please don't eat plastic glitter. Luster dust, petal dust, and Jewel dust (which has a glitter) ARE edible, according to CAI's website. The cookie class was great. Just don't use the glitter.
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October 2023 by S. “Sunshine” Curry
The young ladies were very helpful, especially showing my how to use my sugar printout. I will return for my baking needs.
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December 2022 by pksocean
In all the many years and money I've spent here. I was treated like TRASH! by an associate today. (An older hispanic lady i think she wears a visor) the products I was purchasing was on the counter, she provided my total I pulled put cash and placed on counter, then she asked will it be card/cash i said cash and the money was on counter (exact change) then she says, I'm over here come over here. First of all, I'm not a child and you never said ill help you over here, (a side register) she then asked a man that was already being helped waiting on something before she made sure to complete my transaction. I let her know I'm not moving and not to talk to like she did. She told me I was rude out loud to where others could observe. She continued back and forth with me word for word. i let her know thats not what good customer service was about she continued to be rude and combative and sarcastic until I exited the store. I couldn't believe my experience. I'll have to go to Richardson to get a great experience. NEVER AGAIN!!!!!Pretty much All the brands can be purchased online...I'll purchase direct from now on it's much cheaper. Amazon carries just about everything.
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December 2022 by Kanysha Scott
I spent 40 on what I thought was "edible" luster dust. The cashier suggested the one behind the register she said it was more pigmented and she use it all the time. After I purchased it I noticed on the bottle it states "non edible". I thought I could get a refund because the seal is still on and haven't been used however I couldn't because something they made up which it didn't state in the refund policy. I wish the guy (the owner I think) was there he usually help me out. I don't think I will ever be returning. I previously rated 3 stars due to the ladies always gathered around talking, not acknowledging customer when entering and this happened on multiple occasions.
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September 2022 by M R
I visit this store as a last resort. 1) its overpriced. 2) Some of the ladies act like it pains them to provide any type of customer service. 3) They’re always gossiping and cussing, which fine we all love some chisme but maybe while theres no customers in store. You should hear what they have to say about you Richard.In the past i have bought bags of their Merckens chocolate- mostly no issue. However, the past 2 times ive purchased the Merckens chocolate has been horrible. I can only assume that the batches that they have out have gone bad. Ive worked with Merckens for years now even through their formula changes and never had an issue this bad.
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July 2022 by Teneya Sanders
My experience today was top tier! Down to the sprinkles! Thanks for making my day, one to never be forgotten.
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March 2022 by pknelson64
In all the many years and money I've spent here. I was treated like TRASH! by an associate today. (An older hispanic lady i think she wears a visor) the products I was purchasing was on the counter, she provided my total I pulled put cash and placed on counter, then she asked will it be card/cash i said cash and the money was on counter (exact change) then she says, I'm over here come over here. First of all, I'm not a child and you never said ill help you over here, (a side register) she then asked a man that was already being helped waiting on something before she made sure to complete my transaction. I let her know I'm not moving and not to talk to like she did. She told me I was rude out loud to where others could observe. She continued back and forth with me word for word. i let her know thats not what good customer service was about she continued to be rude and combative and sarcastic until I exited the store. I couldn't believe my experience. I'll have to go to Richardson to get a great experience. NEVER AGAIN!!!!!Pretty much All the brands can be purchased online...I'll purchase direct from now on it's much cheaper. Amazon carries just about everything.
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December 2021 by Tara Dactyl
I adore this shop. Just about anything you need for making or decorating a cake. I haven't needed any assistance so i don't know how knowledgeable the staff of but they are friendly and helpful.This shop has a ton of tools for decorating and baking. They also carry pre-made fondant, royal icing, some fillings, food colors, extracts and cake/pie boxes.
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November 2021 by Pasha L Siler-Gray
Awful customer service and please don’t buy a gift card from this place. If something happens to it, they don’t care AT ALL and I had my receipt to provide proof of purchase. Please beware ask about policies since they don’t want to give you the company’s policy. I have options and will spend my money elsewhere. **Update: 11/22 I’m happy to say that the situation was worked out and my daughter received great service when she went to use the gift card I purchased for her.
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November 2021 by Tisha Cleveland
Cake Carousel saved the day! I needed volleyball molds for dipped treats and they had a wide assortment, helpful staff and great prices. I will definitely be a repeat customer.
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November 2021 by Faye Fancy-Sweet
The staff was very helpful and friendly. They greeted us with a smile and didn't mind answering any questions you may have.
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June 2021 by Jodi Wood
This is our go to place for cookie cutters, stencils, icing sheets, etc. Richard and staff have always given the utmost customer service that keeps us coming back. Super helpful, friendly and knowledgeable staff.
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March 2021 by Maira Ayala
I loved the Richardson location when I lived in Dallas, so I was so happy that they opened a location in Arlington when I moved back. They usually have everything I need and good pricing.
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March 2021 by Jasmine Howell
I love this place! It’s small and quaint, but they keep a little of everything in stock. I live in west Fort Worth but make the trek to Arlington multiple times a week at times just to go there. The staff is always friendly & I LOVE the fact that the owners are hip and stay on top of everything to keep up with the trends. They are the only store you can walk into and buy 3 piece molds!! I just wish they would open in ftw too! ?
