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January 2024 by Kerry B.
My husband and I went in to look for some boots, a hat and I wanted a pair of jeans. Allen greeted us at the door and was attentive without being pushy, was respectful and responsive. He took me to the cute jeans section and even pointed the clearance items. He sized at fitted my husband's hat and helped him find an awesome pair of ostrich boots. We found everything we were looking for and were pleased to find out that we could get a veteran's discount. We will definitely come back. Allen gave us an exceptional experience. Thank you.
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November 2023 by Nicole C.
The place is nice and neat. However the customer service sucked. No one attended me or greeted me. There was less then 5 customers total, but more then 7 workers walking around and wouldn't even say excuse me when passing by, but quick to stare instead of asking "can I help you?" Very disappointed. I left and went to Gomez Western Wear completely opposite results. Greeted at the door, asked if I needed assistance, and walked me over to the area to help me personally.
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October 2023 by alex g.
absolutely terrible service. I came to this store the other night at 7:45 too get a new pair of boots and some clothes for the winter. The whole time i was there looking at boots i was approached once by a girl who asked if i needed help i said yes and asked for a pair of boots in a certain size she left and never came back. So i got my second choice in boots instead. Once i was ready to go it was nearing 8:30 i went to the checkout and the manager was closing an older chubby white man. He acted like i wasnt there. Until i said if i could check out he finally said yeah go to that counter and i went to the other one and proceeded to wait. I asked sir could i make sure the boots are the same size and he said "why wouldnt they be the same size if theyre in the same box " with a terrible attitude and tone. I spent about $300 and consistently come to western stores and have never been treated with such unprofessionalism and rudeness from a manager and his team. I do not recommend coming here and instead going to the boot barn across the street.
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October 2023 by Roger Lohden
I bought 2 pair of boots there 20 years ago and having them re heeled twice, still wear them today. I've been saving up for my next 2 pair to be buried with my boots on.To have had the pleasure of farming and ranching for almost 59 years has been a pleasure to be a Texan, born and raised.
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September 2023 by Kamilah R.
service was terrible manager was rude should be fired didn't look for what I asked for nor try to help.
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August 2023 by Wayne Cordray
The staff was very helpful and very polite and went out of there way to help waiting on customers and they where all over the store.
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August 2023 by T C
Employees would rather visit than help. 15 min to be spoken to. At checkout 4 employees talked and took them 5 min to finally decide to check us out and yes they knew we were there. Such a joke. I would give them 0 stars if I could. I walked out and went across to boot barn where they were happy to help!
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August 2023 by Humberto G
Staff does not engage willingly unless. No manager in sight. Some price discrepancies w/ difficulty in resolving. Product quality is absolutely 5 stars though.
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July 2023 by Tim Ruffin
Good place. Needs more customer service. Workers should be asking customers if the can help instead of hanging out talking about what they did last night.
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July 2023 by Tiffany P.
Arrived about an hour after opening to shop with family for quite a few items. Spent over 30 minutes in the store and not one associate asked if I needed help finding anything. There were only a few other customers and there was plenty of staff. My husband said he felt the same way. The environment was so bad I refused to buy anything. Had a much more pleasant customer service experience at the boot barn across the way. I agree with an earlier review about feeling completely uncomfortable the entire time.
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June 2023 by Jaxson
I love going to this place. But here lately there staff has been slipping. No customer service at all and follow you around the store the whole time starring at you like your going to take something. Besides that they have alot of badass stuff.
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June 2023 by Derrick Holley Holley
I was there for a while nobody even came to try to help me. I found some boots , Cost a little over $200. An employee said he was going to try to take the stuff marks off. He didn't. it didn't even look like he attempted to. I took them off myself with some cleaner, I purchased from there. I like the boots but not to customer service I won't be going back.
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June 2023 by Josias Casanova
Some of the worst Customer Service I’ve ever seen, went in there to buy a hat and was not helped at all. I was followed out of the store by an employee, pretending to look at different items. I would recommend only one thing. If you want a good experience at good prices, go to Gomez not two minutes down the road.
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June 2023 by Hillary Sroufe
Love this place! Great place to shop for boots. Lots of options! A place to sit and try on boots, workers to help, mirrors to see, etc. Overall just love shopping for boots here (women's section). Also they do have super cute women's clothing too!! ??
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June 2023 by Arely Diaz
I called ahead of time and they had both boot sizes ready for me to try on. Lady as great on assisting me with another boot style after seeing my calfs didn't fit the original style I wanted.
