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December 2023 by Ria Zia-ul-haq
Stand here forever with no help from anyone. Ignored by everyone behind the counter. Thanks for wasting my time
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October 2023 by Jose Villalobos Hernandez
I came to open an account and they told me that I had to wait an hour for being helped
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July 2023 by Jon Huang
Super friendly staff on the holiday eve (July 4th).Love the environment and service they bestowed.
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April 2023 by Martin Soltys
The drive thru outside ATM is always broken every single time I try to use it.
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January 2023 by B Real
You can never get an advisor on the phone. If you go in person you have to make an appointment for the next day. The app now makes you buy a new phone that runs the OS 9 on it. So now you have to spend another 600-1100$ on a new phone just to use an app.They don't help of you have (chase)credit card issues. Everything is 3rd party now days.They just lost a customer.I would suggest everyone put there money into a credit union.
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December 2022 by samim karimyar
Worst bank I have ever seen in my life.Just closed my business account without any reason and they don’t tell me why!I will never refer anyone to chase!
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November 2022 by Cynthia Flores
I would try the pioneer and browning location first before this one. pioneer branch looks like they have more personnel here and offered to help before telling me they couldn’t do anything for today.
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October 2022 by Em
Any chase bank I call can’t EVER pick up the phone. Chase gives great benefits as a customer but can’t ever reach them. I also have to call and get permission to use my debit card every time and they don’t bother to help me figure out why.
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July 2022 by Wendy S.
No visible ATM on property (circled the building g twice). Tried to ask the 'security' guard where one is and he just pointed. He did t get up, offer to help or anything. I guess bro g a 25 year old, hairy security guard at a bank on Sunday is exhausting. Another reason why I'll NEVER bank at chase!!!!
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July 2022 by Daniel Smith
I’ve had bad experiences at BBVA that were better than the service I received here. My appointment was at 3:30 and was tended to until 3:54. I went in due to my card being flagged for fraudulent charges. Joseph then proceeded to dial and redial a 1-800 number that continuously repeated “we’re experiencing high call volume and can’t take your call” while also going through his Facebook. Once he finally got an answer, he continued to tell me that it’s my fault because my billing address is wrong.
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April 2022 by Emily Coffee
Any chase bank I call can’t EVER pick up the phone. Chase gives great benefits as a customer but can’t ever reach them. I also have to call and get permission to use my debit card every time and they don’t bother to help me figure out why.
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February 2022 by Rajshaker Kankula
Horrible Customer Service. They gave me an appointment for a certain date and time to open a new account and when I went in there during my appointment time, they said that the person whom I had an appointment with is on vacation and they cannot help me. I had to go online and book another appointment two weeks later.From my conversations with the manager of this branch(Name: Eric), he seems to be least interested in neither helping out the customers or the bank.They don't bother to help their customers even if they are on the wrong side. I would recommend people to choose BOFA or any other bank for new accounts and choose a different branch if you are an existing chase customer.
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November 2021 by yakalene zack
Worst branch ever! Long waits, bankers that don’t know what they can and cannot sign! Drive thru people are nice
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October 2021 by Esmibella
My appointment was at 11:00 today. I got here at 10:55. It is now 11:38 I still have not been seen and no one has bothered to apologize, explain what is going on, NOTHING. There is a ton of people here complaining about their appointments as well. This is horrible service and probably should have taken my business to capital one. .. I thought Wells Fargo was bad!! ?♀️ Update: I walked out at 11:53 after I was told I didn’t have an appointment Katrina because she is on vacation. (I made my appointment online and took a screenshot for proof.)
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September 2021 by Tim Swanner
My bank was too busy they sent me to this Bank this Bank was the greatest experience I have ever had in a bank. They explained things to me. They help me out so much. One of there employees actually stood by my side and help me do what I needed to do
