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January 2024 by Randy Kitchens
My Bank at those locations under various names for over 50 years. Chase has the best people one could ever have transactions with.
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December 2023 by Pam Reas
TERRIBLE experience!!!! The staff up there do not follow through with processes of setting up accounts properly. They claim to take care of your accounts but they leave you hanging. They have cost me THOUSANDS of dollars due to them not finishing setting up my accounts as I requested ! Yet they told me for YEARS that all was set up in a trust -- but their back end never finished the process! TERRIBLE ! TERRIBLE!! Do not trust this company with anything!!!
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June 2023 by Brian Rush
The outside ATM is very difficult to drive up to.
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March 2023 by Shamar Jameel
I closed my Chase business account which I was told to do by the Chase claims department and was sent the remaining balance of $200 as an “endorse” cashier check. I went to the Lamar Chase bank to cash it, the manager told me I couldn’t because the check wasn’t in my personal name. Of course it wouldn’t because most business owners don’t put their business in their personal names. She told me I had to reopen my business account in the same business name just to cash it. When I tried to do that, she told me I had to open it in the state my business is registered in. Mind you, I closed it out a that very bank. So, I can close out my business bank account in a state it wasn’t registered in, but can’t reopen up one? They saw my information was in the system – my business name and name as the owner – but still refuse to cash the Chase cashier's check their company made. Again, the cashier’s check was an "endorse" check. The Chase writer’s department told me over the phone I could just write my name next to the “ENDROSE HERE” section and cash it at any Chase bank. I went to the Chase on Collins St and the African American teller cashed it with no problem. All I had to show was two forms of I.D. I brought my business documents just in case. I feel I was racially discriminated against at the Lamar Chase.
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February 2023 by Amy Haddad
After waiting 2 weeks for an appointment, Tiana refused to meet with me after arriving at 1:11pm for my 1:00pm (30 minute) appointment. She made no attempt to provide any customer service or retain my business.
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January 2023 by Tae Kyung Y.
This Chase Bank is the absolute worst. As a person who raves about JP Morgan & Chase, this Chase has been always a disappointment. The ATM machine has one job and that is to take deposits... 9 out of the 10 times I go, either the ATM machine is broken, it's not taking my debit card via Apple Pay or it eats my money. This most recent time, I needed to make a cash deposit and the person in front of me informed me that the ATM just ate his money too... So glad I wasn't the victim as it would have been the second time it has done that to me within a three-month period. The Chase Banks in the Arlington area really need some work... The one near AT&T stadium has the same issues. This is my first 1-star review in nearly three years, but it's really getting exhausting having to go to multiple different locations for simple deposits.
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January 2023 by Rachel Sabedra
There is no longer a sign in book, you just make an appointment online. For my situation, they told me everything they couldn’t do and really weren’t trying to help me. My teenager rolled coins for deposit and the teller was rude about her depositing them.
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October 2022 by Kathryn Myers
The people who work at this branch are great! Problem is the ATM outside is old and malfunctions most of the time. ATM inside front entrance is not much better. Chase needs to update the equipment!!!
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October 2022 by Christina Castillo
Your outside ATM rips people off. I had $500 I was trying to deposit and it ate one of my $20s. It kept spitting my money out and was very frustrating. Check your deposits if you’re using this outside ATM.
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August 2022 by L. M.
It’s impossible to speak to a customer representative…even after spending 10 mins navigating the automated phone system
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May 2022 by Yesenia U.
Tiana was not in a good mood today apparently. Very rude and couldn't help me open a bank account. I had to cancel and reschedule at a different location. Made me waste my time.
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June 2021 by Christina
Ms. Linda is the best.
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March 2021 by scott kendall
Do not use this location if Tiana is working. For someone working in retail she spends more of an effort making things harder than finding a solution. 1-She lied about my appointment time (I verified with corporate to ensure I did not get the time wrong) 2- "If" I was 10min late to a 30min appointment time one notary signature could have been done within the time remaining. 3-She sat at her desk, by herself, did not speak to anyone in the lobby until I had to interact with another associate to inform them I was there while all other associates were busy helping customers.
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January 2021 by cng87tx
I am very pleased with the customer service provided at this location. They answer the phone and return phone calls unlike other chase locations that are located near me. Thank you to Chris for returning my phone call after it was missed! To Taina on being flexible to help with setting up my business account. Also very attentive to walk ins.
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December 2020 by GLB 360
Customer service does not exist here. Try to call and it goes to voicemail. Show up in person and you’re offered an appointment for next week. WTH?