-
November 2023 by Avon beauty With Brii
Fast work got in and out really quick. Took my keys at 11:33am and got them back at 12:33pm Only an hour wait not bad at all. Andre Taylor the service advisor was very nice and greeting. Made me feel more safe leaving my car for them to fix. And to the guys who worked on my car big thanks. My car drives so much better now. I highly recommend this place!!! I’ll be a returning customer in the future:)
-
November 2023 by Renee Russo
Excellent mechanic! AMAZING customer service! I moved to Arlington in February of 2023 and ONLY use them for repairs. They have done minor oils changes to major battery replacements and everything in between and always get it right! Reasonably priced too! If you need to drop off your car and leave they will even order a Lyft for you! Come in and ask for Andre! He will take care of you!
-
November 2023 by kyler stewart
I recently had the pleasure of visiting Brakes Plus, and I couldn't be more satisfied with the service I received. From start to finish, my experience was top-notch. The staff at Brakes Plus were not only friendly and courteous but also incredibly knowledgeable. They took the time to explain the issues with my vehicle in a clear and understandable manner, ensuring I felt confident in the recommended repairs.What impressed me most was their transparency and honesty. They provided a detailed estimate, and there were no surprises when it came to the final bill. The work on my car was completed efficiently, and I was back on the road in no time.I also appreciated the clean and well-organized facility at Brakes Plus, which further showcased their professionalism. Brakes Plus clearly values its customers and their vehicles. I highly recommend Brakes Plus to anyone in need of automotive services. They've gained my trust, and I will be returning for any future automotive needs. Thank you for the excellent service!
-
November 2023 by Judy Mcdowell
I most definitely highly recommend brakes plus!! I walked in no appointment no nothing, they got me right in. They inspected my brakes and called me in less than 30 minutes with the issue. I told them to go ahead because the price was reasonable and good for all that needed to be done. Did I mention I had no way home while all this was done so they got me a Lyft from there then back when my car was ready. You need anything dealing with your brakes, you better get on over to them. They most definitely will take care of you with their wonderful customer service!!
-
October 2023 by DanN Fernandez
Great Customer Service! Extremely knowledgeable about vehicles! Definitely recommend getting your vehicles serviced here! They’re open late Monday-Friday! Prices are very reasonable!!!!
-
October 2023 by Lynn Patterson
This place did superb work. I got the car in quickly, they assessed it accurately, and gave me choices for the type of brake service I wanted, and the prices for those services. I made my choice, then it took them roughly 90 minutes to complete the work to the agreed to price. Outstanding.They have what I believe to be fair pricing and lower than a dealer by about 30% from my experience. But brake service is not cheap, especially if you wait too long like I did. They will do a free brake inspection and give you an assessment within about 5 minutes.Great place and friendly staff.
-
October 2023 by Latoya Brantley
I recently had an excellent experience at City Garage when I brought in my 2021 GLC 300 Mercedes-Benz for an oil change. The staff was not only skilled and efficient in their work, but they also demonstrated remarkable patience and professionalism when dealing with my questions and concerns. As a woman, I greatly appreciate their transparency and the respect they showed me as a customer. It's reassuring to know that they prioritize customer service and satisfaction. I highly recommend City Garage for their exceptional service and respectful approach to all customers.
-
October 2023 by S Luckey
Super efficient! Brought my car in at 9 for a brake check, it ended up being control arm issue; they got it fixed and out by 12:40 pm. They also provided transportion so I didn’t have to wait at the shop. Glad I took my car here, would definitely recommend.Customer service skills here are also on point! I watched them assist others very effectively. Even when they couldn’t help, they recommended another local service!
-
October 2023 by Mei Kai
Great service! Elwood was really helpful with explaining all the services they provided and helped me navigate which was best for me. I drive a LOT so it’s always good to have someone who knows what they’re talking about when it comes to servicing your vehicle. They definitely took care of me and they’re right down the street so it’s even better! You won’t regret coming!
-
September 2023 by Torin Jackson
Brandon and the guys are amazing. I went for a complete brake change and was prepared to spend 400 plus. Then I got a call from Brandon, saying I didn’t need brakes. It blew my mind. He could have easily taken my money but he was honest and genuine. I really appreciate that. I will go to City Garage from this point on. Brandon made a forever customer.Services: Wheel alignment
-
September 2023 by Juliet Phillips
DO NOT TAKE YOUR CAR HERE.I originally went in to get a squeaking sound inspected. They told me it was my front struts and shocks, completely replaced them and not even a day later the squeaking is worse. I come back in and they tell me the squeaking has nothing to do with that which was frustrating but I understand mistakes happen. So they go on to replace my break pads and front rotors which fixes the squeaking but causes a WHOLE other issue not even a week later and my car is making loud gurgling noises. I work full time and am a student full time, I do not have the time to be dropping my car off for hours on end. Seems like they just want to scam women for a quick buck. So disappointing because the employees are so kind and welcoming which I why I originally left a good review.
-
September 2023 by Quentin Bonner
They handled my oil change extremely quick with amazing customer service! Also offered to help me with other changes needed to make sure my car is in tip top shape. Found my new permanent shop.
-
September 2023 by Stephanie Hillas
I’ve been coming here for the last 3+ years and have always had a great experience. I think their prices are fair and I trust the recommendations they give me. They’re a reliable shop with friendly staff, highly recommend!
-
September 2023 by J Buchanan
These guys always do amazing work. We’re able to get to my vehicle same day for some electrical damage caused by another vendor. Highly recommended local shop
-
September 2023 by Connor G.
I came in for a radiator fan replacement. upon arrival they "recommended" I get their diagnostics done due to my car having overheated. They came back and told me it failed the compression test and head gasket test. okay, this can be thousands of dollars of work. after weeks of stress and quotes elsewhere I decided to be absolutely certain it was the head gasket so I took it elsewhere. The shop I took it to completed all of the EXACT SAME tests as city garage or breaks plus whatever they are now.. And my head gasket and compression was absolutely fine. A ridiculous joke at best or plain ignorance of the employees not doing their job and still getting away with charging $136 for "diagnostic" fee which they reiterated meant they were now 100% certain it meant a failed head gasket. Have always gone to city garage, not this one but once, and never again now. Do not go to any chain shop especially not one thats now been purchased by what is apparently another corporation that doesnt care about you and just wants to make every dollar possible. They were extremely helpful and confident in their diagnosis and did replace the fan up to par. But the sole fact that I personally decommissioned my car for 2 weeks due to them telling me it would get worse was an extreme waste of my time and should be illegal for them to charge for something I assume they didnt even do the work for. Oh, also told me it failed the compression test like I said, but couldnt tell me which spark or cylinder failed it exactly? if you go all the way to do a compression test then you would know exactly where the problem lies. They also tried to upsell me a mopar radiator fan by over 100% what it costs from a dealer and 400% from the aftermarket fan I got. I can only imagine how much less I would've been charged for the actual fan replacement had I gone elsewhere.