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January 2024 by Jo Hines
I love the store but didn't find what I was looking for this time
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December 2023 by Scott Grey
Walked in. Found what I needed. Pleasant sales staff.
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November 2023 by Giovanna Phillips
Great selection & value. Excellent customer service as well. Love the app & online ordering. Makes shoe shopping (& life!) easier.
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October 2023 by Georgianna L.
Twice the same day I got crabby service. First, when I made a purchase, I just wanted to pay and go but the cashier wanted me to sign up for some loyalty BS. It took her a very long time to ring up my order; she was more concerned with getting my contact info, despite my numerous protests, than with giving me the quick service I asked for. All she had to do was scan the product, take my pay, and hand me a receipt. Maybe she gets kickbacks for signing people up. Who knows. Honestly, I don't care. I was on a tight deadline and I just needed to be in and out quickly, with a pair of shoe inserts. Managers, please train your staff better! I then came back to return the purchased product (the inserts were too thick and I could barely take a step in them). Again, I just wanted to be in and out. I had the product and receipt in hand but the staff (another lady) shut and locked the door in my face. So super rude. I am never buying anything here ever again and will tell everyone I know to do the same. I so wanted to leave a stellar review. How hard was it to take my money and then process a 30-second return? I am extremely disappointed and frustrated. Save your money and go elsewhere if you are looking for halfway decent customer service!
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September 2023 by Tony Lorance
The shoes here are priced reasonable and they are good quality and good looking. The customer service is great. They come quickly to you for your help if you have any questions.
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September 2023 by biixeneq
Better prices at rack a couple of doors down or even Neimans if you catch a sale and staff was not helpful at all
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April 2023 by Karla Taff
My mom shops here. They have great shoes
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February 2023 by Maria Alvarez
I’ve been coming to this location for years now and I’ve always had great experience! Yesterday was horrible and the only reason why I’m not giving it a lower score is because of the previous times I have been here. Katie was extremely rude she has absolute no manners and only cared about leaving! There was two employees we went at 7:30 pm and there was a Hispanic girl in the back organizing shoes and Katie was in the cashier the Hispanic girl was very aware that we were in the store trying shoes on. Never once did she mention they were closing soon! In the month of December it was open until 9pm everyday I didn’t realize it was only for the season, so I thought they closed at 9 yesterday as well! Anyways as soon as we went to pay for the shoes it was 8:05 pm and Katie was extremely rude and unprofessional she told us I already closed the register I had no idea you guys were in here! She still rang us out and as we are leaving towards the exit I grab a shoe that was in display buy the exit as I’m putting it down to leave she comes walking towards me in the rudest tone tells me I need to leave I need to close the register and I told her I’m sorry but you don’t have to be rude about it I am walking out right now! She keeps interrupting me and just saying over and over I need you to leave I need you to leave! Talk about customer service skills!!! I love DSW and have always had a great experience but if you see her, I would recommend not to interact with her given she is not polite what so ever!
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February 2023 by Eric Degen
Love the stores products but man it's getting harder and harder to shop here. Continue difficulties with the DSW loyalty app. I don't even try to use it. My wife struggles every every time we visit and she tries to apply her earn discounts walked in today or tried to walk in only to discover the location does not open till 11:00 and closes at 7:00 Man, those are great hours.....
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February 2023 by Luis Rodriguez
Great customer service, Aubrey was very helpful. I would definitely recommend this location ?
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February 2023 by Kimberly K
Best selection of shoes in Arlington. Make sure to look at their website, as well.
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December 2022 by John G. Bartz
Place still appears likely quite popular. Selection of clearance men's leather dress shoes surprisingly limited. Perhaps everything noticably trending going casual. Like new cars, I never buy new shoes at MSRP sticker price(s).
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November 2022 by JC BARTZ
Place still appears likely quite popular. Selection of clearance men's leather dress shoes surprisingly limited. Perhaps everything noticably trending going casual. Like new cars, I never buy new shoes at MSRP sticker price(s).
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November 2022 by Astrid Gulley
I purchased shoes online for store pick-up. I had not received a call from the store even though the website indicated they were there so I had to call the store. I returned the shoes the very next day. A month later, the purchase keeps showing up on my banking transactions as pending and I have to dispute it. Thankfully, I kept the Return Receipt. Be aware.
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October 2022 by Carren Price
Hi! I wanted to write a review about two employees that went over and beyond to help me while shopping in the Arlington store today.I don't always shop here, but it will from now on be my go to place first.I cannot express what their help and kindness meant for me!My hope is that you will honor them in some way as these days it seems customer service as they provided is not any more common- esp with all around worker shortages and all.I also bought way too much...lol- but I love all of it.Thank you so much!Carren