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March 2024 by Catrice P.
I visited EECU in Arlington today. As soon as I walked in the door, a Teller greeted me. I was the 3rd person in line. It went fast. My Teller was very pleasant with a big smile. She made me feel as though they appreciated MY business. I LOVE my Arlington EECU!
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February 2024 by Toni A.
Toni Adams 2/24/2024 9:30 a.m. I have been with EECU for many years. The staff is always so helpful and pleasant.
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February 2024 by Monica W.
EECU is the best with a great team of people to assist you. They are ALWAYS courteous & willing to go the extra mile to ensure they care for you & your need. I love my bank!!
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February 2024 by Yuri A.
Excellent Bank, never had issues, great interest rates and Phenomenal customer service!
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February 2024 by Brenda B.
This is place is awesome! Always willing to help! we have been members for over 30 years!
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January 2024 by Kayla Webb
After 5 years of banking with EECU, I have decided to bank someplace else. I’ve noticed that every time the first of the month falls on the weekend, I don’t get paid.Meanwhile, all of my colleagues bank makes sure that they are paid before the weekend so most likely that Friday. Today is Saturday and I was told that my coworkers got paid but my money shows as still pending. Jan. 1st (Mon.) is New Year so it’s a holiday, meaning that I won’t be getting paid until Tuesday.I called and spoke to someone about this issue and I was told that it was my employer but that’s not true because if that was the case, my colleagues wouldn’t have gotten paid today (Sat.). Honestly, I’m so sick of this and have had enough because I have bills to pay and tired of waiting for the funds to deposit into my account.
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December 2023 by M Carrell
I have been a member for years. I have both business and personal accounts. My Southgate team is wonderful. They know their customers by name and they pronounce my last name correctly. They greet everyone with a smile. Their security man is so kind opening doors and wishing you a good day if he is the last person you see.
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December 2023 by Elias Cruz
I want to say EECU makes it so easy and simple to talk to customer service and did everything they could do to help. Truly grateful!!
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December 2023 by charles kimwell
Great customer service. The staff was very helpful and informative. Great job
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December 2023 by Tina W.
I have tried over the years to avoid posting about this financial institution, however, enough is enough. Not only did they blatantly lie on the phone, confirmed by multiple individuals, but they expect their customers to settle for things that they themselves would not. From horrible customer service making customers sign DocuSign documents on the phone, to not granting the premise of advertisements and offers they display. To accepting payment, posting an incorrect amount, NOT catching it, and when we did NO explanation as to how it happened, or why the agent the day before flat out lied regarding the micr line of my check. Then taking an additional ACH payment because we supposedly wrote $50.27 on the line of a check written for $502.78...THEN spending 45 minutes on the phone with Kathy to get my options to fix things, THEN having to get a call back from Jennifer Moretza, a manager who denied our request for the 90-day payment offer to be made valid, to tell us there is nothing at all she can do. I have worked in the finance industry for over 15 years, this is BY FAR, the worst experience I have EVER had with a Credit Union or bank. I will soon be done with it as Jennifer has shown us that we are not valued members or customers. Thanks for the clarity EECU.
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November 2023 by Pam Meyer
The staff is wonderful.Elaine leads the crew of Sarah, Melissa, Courtney, and Gilbert. They are always helpful, knowledgeable and kind.
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November 2023 by Chris Dobson
Great client service, been banking there since the 80's. Sara always goes above and beyond and looks out for you.
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November 2023 by Randy Sibert
I really enjoyed my experience at the Arrington branch Melissa is always so helpful and very professional.
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September 2023 by Mary Dillingham
I had a long time to wait to see a service representative, however, once I saw representatives, both that I saw were very helpful and I got the results in for my personal loan in a short period of time. The representatives were very polite and courteous.
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September 2023 by N G.
The team is fantastic and this is an amazing bank. They have always been there when I needed them most! I would definitely recommend to everyone!
