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February 2024 by Clarence Hutton Jr
Everyone at the South Collins location made the process fast and easy with excellent service.
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November 2023 by Mustafa Mir
Good place, they give you a good deal and well kept cars as of Nov 2023
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November 2023 by Yasmeen Jones
Aubrey is awesome ! She always take care of our needs! Very professional and friendly speedy service
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October 2023 by Phuoc Nguyen
Justin was friendly and efficient with checking me in on my rental car. Ally was exceptionally patient with me as I made a careful decision on which car I wanted for my long drive. Thanks to her, I picked a car that I truly enjoyed driving. Great experience with both Justin and Ally and I’m lucky this Enterprise location is also the closest one to my house!
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September 2023 by Asha Jennings
This location never answers the phone. I have called several times on different days and it puts me on hold and then eventually clicks over like someone is answering and then disconnects. Please get people that answers the phone lines!
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July 2023 by Donna Hernandez (DonnayJuan)
My experience was very good. Zack was extremely helpful always answering any questions I had to makeing sure I was satisfied with my car that I rented. Great customer service.
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July 2023 by Rob Spirling
I dont have the guy thay was helping at this location name but he was absolutely awesome. He was solo but he still checked in with everyone providing updates on their status.
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July 2023 by Nikita Denning
My family and I were going out of town when our car broke down right before 4th of July weekend. This location helped us out and I just want to say this has been the best experience given a bad situation! Destiny helped us and made sure the rental we were given was best suited for our family. This was also the first time someone actually took the time and genuinely explained the benefits of the extended coverage packages and gave us ease of mind. I’ve rented elsewhere before and did not receive this type of service. Not only was she a delight to work with but her overall demeanor was contagious! Destiny was very knowledgeable and took the time to help us get into a vehicle within minutes. When we dropped off on 7-5-23 the gentleman who assisted (I unfortunately did not get his name) was just as friendly and kind!! I have nothing but great things to say about the location on S Collins and their entire staff!! I will be recommending this particular location and definitely using this location again!Again thank you to Destiny and the rest of the team here. This type of friendly, kind and just happy customer service is hard to come by. You guys knocked it out of the park!!
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July 2023 by Lor Dalia
The manager name Allie is very rude and unprofessional. Had an insurance reservation she lied and claimed she had no vehicle and rented to two other.
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July 2023 by John Kilpatient
Way cheaper than renting from the one by the Cowboys stadium. Only a few miles down the road and had the car offered. Not or other/similar. Plus, you can watch the prop planes and Lear Jets take off and land while waiting.
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March 2023 by Amber W.
Everything went so smoothly and everyone was so helpful and made sure to get me into a car super quick after I had a wreck!
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March 2023 by Beth M.
I was shocked to see this place has ratings so unlike my experience. I feel the least they can do for a gratitude is to leave this review. I'v had to rent cars often over the past month. It's due to my Allstate Insurance not putting me in good hands to summit up without going into the story, which is another entire yelp review on its own. It's a fight with them and it's been miserable and I have experienced awesome customer service from enterprise at this location and the Cooper one near Mayfield. I have had an above and beyond wonderful experience, particularly at this enterprise location. The manager Ally is absolutely amazing. She has provided the absolute best customer service while I'm going through something so difficult. I really appreciate the support and simplicity. She has gone above and beyond to help me and I greatly appreciate her. I've been to several other locations and like I said I had good experiences at them but this is hands-down, the best. She has really worked with me and help me in my time of need, and I highly recommend her location but the rest are good too but hers is great! Because of her! She gave me her number and answered right away when I called her and has accommodated me, and my needs personally in a professional and immediate manner. I simply mentioned something that wasn't a problem, but just the disappointment at another location with the quality of my rental car. I didn't say something bc I needed or expected her to do anything. However she immediately made up for it by upgrading my rental and personally assisting me with my tentative plans. I will go further to this location in the future just because of my experience here.
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February 2023 by Ken Vo
The front desk guy is very helpful. I did the car rental here but drop off at another location. At first they said they only do drop off at the same location, but just ask them nicely and explain the situation. They will try to help out.Excellent service!
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January 2023 by Stephanie Ivory
Great customer service! The young man who waited on me was friendly and knowledgeable!
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November 2022 by Vinh Mai
Customer service is very good initially. I got a car even though I had to pay extra as my insurance was only willing to pay $23.99 a day. WARNING: if you have your own insurance, be sure to double check that they DON'T sell you the protection plan. I ended up having the car for almost 2 months and they opted me in for the protection plan even tho I did not approve this. I ended up getting charged almost $800 extra.I remembered specifically that I did not want the protection plan. For a weekend fine but for almost 2 months? Nah bro.I called and asked what they can do about it, they offered me $100 - $120 back. Then they got high and mighty and said I checked that button on the tablet and signed for it so it was on me. The assistant manager informed me that he ALWAYS pushes for the protection plan. Always read the fine print and double check and BEWARE.
