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September 2023 by Mara Gaz
O stars it too much employees taken sissors and truing on other employee back Owner respect people to true not who straglejunk people sehrish mehwish noman all none legal in usa
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July 2023 by Vomit Buckets
They will lie about their product to make the sale. You can get the same stuff on Amazon for WAAAAY less.
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February 2023 by Dalen Gary
Beware! They will sell you products for twice their worth and advertise them for triple. They will also pull the “diamond switch” on you, ASK them to do a Diamond inscription, you and the jeweler should keep a copy of the inscription and verify it when you pick your diamonds back up. If they (for what ever reason) say they cant, do not proceed, there is no reason they cannot; other than wanting to switch your Diamond out for a fake. Also when purchasing new, be sure to not let the real pair leave your sight, they will try to distract you, make you look elsewhere, etc. while they swap them out for fakes. Once you leave the store, there’s nothing that can be done. So do not leave until you are 100% satisfied!! They sold me fake 2ct diamond earrings (and probably fake Diamond pendant necklace) for a total of about $10k. Diamonds were real in the store when looking, but at some point mustve swapped them when I wasn’t paying attention. I wasn’t being smart and wasn’t being attentive enough. My mistake, but it was my last mistake when buying diamonds.
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December 2022 by Bethany Zavala
My husband bought my ring here and it’s beautiful. I would not recommend for anyone to buy it here though. They make it too difficult for your future partner to get a ring cleaning even though it’s free for life. When I first went to get my ring cleaned long ago they badgered me about getting it there and assumed by how I was dressed and looked that I couldn’t afford a ring. Even so, they got my phone number and cleaned the ring. Over the years the quality of ring cleaning has gone drastically down here. They used to turn on the machine and clean it properly and now it doesn’t happen correctly. One girl even left a bunch of cleaning solution in the specs of my ring and tried to tell me that if I wanted it to be cleaned better I would have to pay $30 to get it sent in for a deep clean. I made her get the cleaning solution off cause that’s no excuse. One guy did clean it well though. I think they just need better training here and to be nicer
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November 2022 by vanessa cooper
Bought my wedding ring there . And got it sized . Once I got it sized . Once it was sized all my diamonds started falling out . I went and approached them about it and they said I would have to pay to get them replaced . It’s the second ring I bought from them . My first ring one diamond fell out . I didn’t complain . But the second ring 6 diamonds fell out . Do not waste your money buying from them
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October 2022 by Peter Menh
Don't get scammed by them, because every single thing they showed us was over priced and they kept saying "special price for you today, $xxxx.xx"For example, they would say a ring was $1299 and then follow up with "but for you today only, $599". They did that for every item.They were helpful until we told them we weren't looking to spend a lot of money (under $300). Then their smile went away and barely helped us.There's a reason why a lot of reviewers are leaving 1 star.
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September 2022 by Carolyn N.
Awful service manager works with 1 customers for extended periods of time and the rest of the employees stand around and state that only the manager can assist you.Get Accredited Contact Business Login My BBB Menu Find local businesses Info Account Reviews 1 Subscriptions Log Out My Reviews 1 TOTAL REVIEWS Below are the Customer Review(s) you submitted through bbb.org. BBB will post your Customer Review(s) for 36 months from date posted. Within this time you may add any additional comments, if you have any, to your Customer Review(s). You may also retract your Customer Review(s) if any of them no longer apply to your experience with the business. Any questions about Customer Reviews can be directed to BBB at Posted: 9/14/2022 12:00:00 AM about Eternity Jewelers Awful service manager works with 1 customers for extended periods of time and the rest of the employees stand around and state that only the manager can assist you. They made my husband's wedding ring and the diamonds fell out twice. One of the employees told me I would have to buy another diamond because they don't give warranties. Eventhough they made the ring setting and all. I agreed but then waited another 30 minutes at their 2nd location but never received assistance. I ended up walking over to Zales to have the ring repaired.
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May 2022 by Venaeh Watson
The quality of jewelry was nice and the sellers work diligently to ensure the sale. I purchased a diamond ring and a citizen watch for a good price. Keep up the good work much appreciated.
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January 2022 by Mansfield Watcher
2:15p.m. on Wed. Dec 15th... All I wanted to do was look at some watches, for a potential Christmas present for my son... so I stopped, told the girl (a mid-sized India descent girl) that I just wanted to look, yet she promptly moved herself across the place and straight into my face. I felt immediately intimidated and uncomfortable as one watch caught my eye, but with her immediately in my face, I DIDN'T WANT TO EVEN ASK QUESTIONS! It just seemed really rude and very snotty to me, almost like they didn't want white people at her counter, and I don't get uncomfortable very easy.
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November 2021 by Darius Levy
This store will give you your worst experience buying jewelry ever i recently bought a chain from them a few months ago so I decided to pawn my chain for some extra cash so I went to 5 different pawn shops and all of them told me my chain wasn't a 100 percent real
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September 2021 by Edgar Gonzalez
Stay away, purchased a watche for myself which I clearly stated. Found out later that it was a women's watch.
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August 2021 by Olga Ramirez
They have very beautiful jewelry they have financing available and they do bargain with you on the prices I will go back again.
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May 2021 by Bell Shelesha
This the worst place to buy your jewelry i regent I even spent a dollars at this place frank is a rude person. My jewelry was suppose to be order weeks ago and this people still telling it’s not here and on top of that I had something in the layaway and I told him I choose not to do Bussiness and I wanted my money back he tell me It’s 25% of the total amount no where it says that my original receipt. I do not recommend this place at all. Be very caution
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May 2021 by Shelesha Bell
This the worst place to buy your jewelry i regent I even spent a dollars at this place frank is a rude person. My jewelry was suppose to be order weeks ago and this people still telling it’s not here and on top of that I had something in the layaway and I told him I choose not to do
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May 2021 by K Jones
If I could give this jewelry store -100 stars I would. My fiancé’ and I went there looking for my engagement ring. We found one there, a beautiful ring. They gave me a good deal on the ring, so I thought. They assured me if anything went wrong I could bring it back and they sized it for free. I had the ring less than a month. The setting starting moving and a few days later it broke. The whole ring broke. I was heartbroken. I took it back. The first thing they said I had to pay $20. I said no why do I have to pay when I didn’t break the ring and I hardly do any work except typing and sitting down. Then the manager called and said I had to pay $200! I was furious! I said you all said I could bring it back if anything happens. I did just that, she kept reiterating that they gave me a good deal. I said lady what’s a deal if I can’t wear the ring! A ring I planned on spending the rest of my life wearing! So finally we came to an agreement of me paying $75 for repair. I paid the money and told them that the ring needs a permanent setting. They said okay. I picked the ring up and noticed the jeweler added gold to keep the setting in place. But guess what? A few days ago the same thing started happening! And it broke again! I’m so mad. **read these reviews** I wish I would’ve read them before I purchased! Do not buy their rings! You will be devastated and disappointed.