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November 2023 by Jen A
Steer clear!!!!This location is rude! Victor kept saying he can’t let me know about my item without a ticket number or phone or even my driver license. So when I asked for him to check again he clicked me. I called again he then repeated childishly TICKET TICKET TICKET and clicked me. 3 times he did this. So then I call one more time after asking manager. This lady answered her name was Maria and she stood by him on his ticket claims and stated she needs the ticket number or she can be nice and lookup ID on the pawn loan. I give it she says it’s not in any pawn or in system and out of state licenses aren’t accepted. So when I said I am far rn I want to know how much I need to pay it off today and if they accept cash or card. She says again the outofstate driver license isn’t accepted at first cash pawns they only accept in state licenses for pawns. So that item isn’t in that name or license? Even though that’s what is in the system. She then states this is fact and she cannot help me and I can’t know about my item since it’s not there in MY Name and ID. So I call the other surrounding offices and give them my drivers license and they say it’s in the system and that the company does in fact take out of state licenses as long as their valid not expired. They verify our item just saying if there’s any issues with getting your items back to call back to help the situation with the store on pioneer. I go to the store with my ticket and they try to say the girl Evelyn printed me my ticket which isn’t true because mine was the original from September 7th. We then have the manager Maria, Victor, and Evelyn laughing at us with other customers saying “idk why they’re making a big deal it’s just a necklace” in English and in Spanish. We say it’s because it’s our property and we want to get it out Today. And you don’t want to give it to us since it’s almost due. Everything is recorded the phone calls and the in store visit. And the mockery they put us through for just trying to get our items. This could’ve been avoided if they just had the skills to communicate effectively with their customers instead of start yelling and clicking us then stating lies on the company policy. We even asked for the manager of the location to tell them what was told to us on our recorded calls and video in store. They stated Maria is the manager of this location. After I told them I know she isn’t (I was a long time customer of this spot since 2020) and I come in to check out the new gold all the time(I like gold it’s value changes). So I know the faces and names of the employees along with the titles. To be humiliated and then told I’m lying and saying I had a miscommunication when I wasn’t given a chance to communicate when I asked multiple times on the phone especially when I was being patient and asked multiple times if I can have someone else or a manager help me since they kept clicking and then sticking to the item isn’t in this location since DL isn’t In system even though it shows up in the partner store’s system. Its just disgusting. It’s like they wanted to keep my item regardless if I had all the paperwork cash and license and I’m trying to do so before it’s due time. Then to be told they can’t give me a receipt even though they’ve given me receipts prior with loan payoffs? It’s astonishing how the rules can be bent when the actual MANAGER isn’t working that day. I’m sticking to my other location in Irving. But please do not do business here I know there’s only one good employee here at pioneer but it’s just not safe to do business here when his superiors are not following protocol and choose to not get you your info on your property that’s not even past due. I stuck with them because I haven’t had big issues with them though I’ve heard others have trouble making a payment I just didn’t think they would pull that on me with the paperwork I have. I can’t even imagine how many people they’ve done this too to either charge them up for reprinting ticket papers or make them lose their pawn items! Go somewhere more reputable!
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August 2023 by aewtx
Called them and the guy didn't want to help. Finally he said to call back and ask for the manager, Jeremy. First, why are you employed there if you don't even help customers? Second, why are you telling me to call back when I'm already on the phone? Just give the phone to the manager! Which is what I said to do. So what does he do? He says hold on, then just left me hanging. After 10 minutes, I had to hang up. Of course, no one picked up. This guy had a strong Mexican accent.
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June 2023 by mike c.
Literally didn't even acknowledge me wouldn't even give me the light of day to pawn something go somewhere else where there won't lowball you 70% of the alredy pretty standard 1/3 of resale scams artist and extremely rude at that
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March 2023 by Kay Harwell
These people made a lot of money off of me because I pawned & didn’t sell because they pay more when you sell. Then when I came back to pawn, I’m not allowed to pawn with them because I didn’t pick up ONE TIME AND they MADE more money? Ridiculous. Horrible customer service. Do NOT recommend!
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January 2023 by Jon Hooper
Very nice customer service and gave me the money I asked for my items. Would recommend to pawn or sell .
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August 2022 by Andy “DG ANDY”
Brought my pendant 10k gold and the chain and they offered me 70$ ☠️ I asked if it was real because it was so low and they said yeah, they lowball the hell outta you
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May 2022 by L Austin
Absoloutly the WORST pawn shop ever. Let them hang themselves and get them out of the business. Horrific.
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March 2021 by Guillermo Balderas
Bad service
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February 2021 by Michael Sessions
I pawned my Playstation for a couple days to get a little extra cash. When I got it back out I turned it on to find that while it was in their possession someone had played it. That means that although I pawned my Playstation it was being played by the employees. This leads me to believe that everything that is pawned is messed with or played with by the employees. So don't go here or they might destroy your items or delete pictures on your camera or something.
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January 2021 by Carlos Garcia
Really horrible service. Employees not professional at all.
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October 2020 by E RO
What time do they close now a days cause Google says 8pm. It is 7:18pm and someone answered and they told me they close at 7pm but yet they answered the phone. ?????. It is Sept. 28 2020. Guess I'll take the money elsewhere.
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July 2020 by Mr J
The Manager is very unprofessional and the employees are very rude to the customers and there nothing but lier’s and thief’s???
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April 2020 by john leighton
They are honest and you can easily sell or pawn.
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March 2020 by Brittany Williams
The Manager is very rude !! Tried to call about my pawn and he wouldn’t let me give my name only my ticket number and when I provided that he started saying they were all under different names !! So where is my stuff?? Unprofessional low life !! Should not be managing and in customer service you know who you are .
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February 2020 by Patton Performance Garage
Give the worst prices for anything you bring in. Never go here!!!!