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June 2022 by Bruce Ray
Excellent service ??
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May 2022 by Kalah Michelle Black
Brian the manager is a wonderful man. He knows what's up. And it reflects with his employees. They all deserve 5 stars!
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April 2022 by Catherine M.
Terrible at approaching potential customers. I was popping into Kroger for a quick grocery run and was followed from the front of the produce section all the way to the coolers on the back wall by two of the employees. They asked if I banked with First Convenience. I replied no and kept on my way as I was in a rush. They then asked, still following me, "well why not?" I (now somewhat annoyed) told them "because I have a bank I already enjoy working with." Apparently this was a rude answer because the other employee then condescendingly told me he hopes I feel better or have a better day to which I replied "It was great until you two started following me around the store" If this is the normal behavior for their employees, avoiding this place is the best bet
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January 2022 by Kalah M Black
Brian the manager is a wonderful man. He knows what's up. And it reflects with his employees. They all deserve 5 stars!
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December 2021 by Kalah Michelle “Shellykaroonakey” Black
Brian the manager is a wonderful man. He knows what's up. And it reflects with his employees. They all deserve 5 stars!
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October 2021 by Cynde S.
They're ok but I advise you to get a real bank account and have this one as a side account
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August 2021 by Kalah Black
Brian the manager is a wonderful man. He knows what's up. And it reflects with his employees. They all deserve 5 stars!
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July 2021 by T Jo
THE ONLY REASON THIS IS GETTING 2 STARS IS BECAUSE WHEN CHRISTOPHER WAS HELPING OUT AT THIS LOCATION,HE WAS VERY WARM INVITING AND VERY HELPFUL. THAT CHICK "Shay" THAT SITS BEHIND THAT DESK BEHIND THE COUNTER IS SO UNPLEASANT WITH NEGATIVE ENERGY.
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August 2020 by Taylor Tee
I was having a hard time with my account and Bryant went out of his way to satisfy my needs in a tight situation. Great customer service at this location and thanks for everything!
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June 2019 by Elkhatib M
Do yourself a favor and save yourself. This place is a joke!
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June 2019 by Jordan Knight
Every time I go here one of the branch managers have always gone out of their way to make sure I was helped. I could not be more pleased with the service I get from this bank! Loyal customer
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September 2018 by Brittney V.
Tell your employees to not worry about where the customers put their deposit. If they wanna put it in checking, we, as customers, have the right the right to not get eye rolls from new employees. I know she was new because she was having someone still train her. What a shame. That's why we have the app, so we can transfer whatever we want to whichever account. Horrible service. Management and trainees need to train alot better. Or hire better customer service employees. Not people who are just looking for a check.
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February 2018 by Twyla Thornton
This bank sucks and the mobile banking app. Is garbage and always have a problem with it. I have to keep going in to the bank for them to reset it. The service is so slow there. I use to like going there but now it's ridiculous. There is always a long wait in line.
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July 2017 by Filiberto Del Bosque
Nice employees
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June 2017 by Jamie Casey
I am a new banker at First Convenience and to say my interaction with this location's manager Paul this morning left me more than offender and appalled at their level of customer service would be an understatement. I own a property in Shreveport, LA but because they do not have a location in LA my renter had to send her payment via MoneyGram to pay her rent before eviction. Due to the payment being such a large amount, MoneyGram issued a money order in my name to me when I went to pick it up from a local CVS on last night. So this morning before work I went into this local branch of First Convenience to deposit the money order in my account. It was a line beginning to form bc they did not open on time. In the line was a white older guy in the front of me (an African American woman) and a young black guy behind me. The bank manager Paul assists the white guy then tells me to hold on let him set up first. He puts out the line post to form a line, their display table, and then picks up all the trash as if we didn't have anything else to do today. Then after I gave him the money order he calls Moneygram to verify it's not fraudulent which was fine I understand that that was probably a policy and procedure that he had to conduct. But what I don't understand was the need for him to confirm with two separate reps from MoneyGram only for them both to confirm the confirmation number and amount listed was legit. I guess the confirmation from MoneyGram (who issued the money order) wasn't good enough so he tried to call the CVS I picked it up from to make sure that's their procedure. Please keep in mind not only did I tell him why they had to issue it to me in a money order, but I was also about to be late for work bc I was there an extra 25 minutes for nonsense. After I stated it seemed like they were just being prejudice the assistance manager tried to chime in and I told her, "Ma'am didn't he just call MoneyGram who issued the money order and verified the code twice and the amount". She couldn't say anything bc she knew I was right. So he says, "Well since CVS is taking so long and ur otw to work I'll go ahead and deposit it. Did u need it to be available today or can u wait until tomorrow?" I told him it didn't matter. However I did get a contact card for the regional manager and am now awaiting a return call so I can report this incident.