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November 2023 by A Parker
I have attempted very few remodeling jobs. The designer service was invaluable. Alexis answered my many questions. Then she put together the order with all the supplies I needed. Networking with Installation Made Easy was very helpful. Their contractor did a great job, and my mind was at ease that I wouldn’t have a botched job, or someone that did only half the job. VERY happy!!!
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November 2023 by Joshua Carrera
As a home builder you look for a reliable and trustworthy flooring and tile store.I’ve been shopping with floor decor for 4 years now over 100k+ in purchases and just today they told me I couldn’t return my left over vinyl plank because it had a little bit of overspray.They were more worried over 4 boxes than keeping our business.So please don’t shop at this location.
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November 2023 by Liz Mor
Want to give a big shout out to Luis in this Grand Prairie facility for being such an amazing worker.He left his task behind to help us out with all our back splash project needs.We were able to get everything without having to walk the entire store back and forward.Not to mention that our tile was at the bottom shelf and he had to get on his knees and really stretch for the boxes we needed and didn’t complaint about it and offered assistance to put it in our truck.He was very courteous and in a very good mood. We love shopping with this king of help ?.You all need to ask for tLuis if you want to make it out in minutes ??.Thank you so much Luis!
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November 2023 by Lynn Chen
Great service and good selection of tiles and floors. We bought two bathroom sinks and they were too tall so we took them back for return. The return was easy and quick with the receipt.
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November 2023 by Presleigh B
Curtis, Selene, & Michael were all super helpful & nice to this pregnant mama carrying her toddler through the store. Your kindness does not go unnoticed! Thank you so much!
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October 2023 by John Berger
I had an excellent buying experience today thanks to Michael T, a store associate. I am usually very critical of service received at various retail stores. However, today, I was surprised in a good way. As I entered the store and found the tile that I wanted , Michael walked up and insisted on loading my cart by himself. He then asked if I needed anything else, then walked me to the register, rang me up, and then helped me load the tile on my truck. He did it all and was very courteous and professional. I think he is store manager material. Excellent work, Michael!!
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September 2023 by Marjorie Stanfield
Went to the Arlington location of Floor and Decor to visit with someone on their design team about tile to redo my master bath. I had been looking and just didn't really know what I wanted. The design person wasn't in, but they sent Sarah to help us. She was phenomenal. She had previously worked in the tile department, so she was very familiar with all the different patterns, as well as the accessories that went with the various tiles. She spent plenty of time with us and was extremely patient. I ended up choosing the perfect tile, I think........... tile I never would have thought of if she hadn't shown it to me along with the accent pieces to go with it. Thank you, Sarah, for taking such good care of us!
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September 2023 by Tony Ho
This store has a lot more inventory and types of tiles than the store in Plano, Texas. I particularly appreciated Luis who was willing to save us 5 boxes of the backsplash tiles which was not available in the Plano store for a long period of time. Although the travel is longer for me, but it was worthwhile to go out there to get what I wanted. Thank you, Luis.
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August 2023 by Sherry Baker
I came to the store to return items I had purchased earlier, and to get the correct ones. When I entered the store, the staff came to assist me. He took time educating me about the material I needed.
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July 2023 by Erick Arellano
They straight up ignore my grand parents.When I went to the store with them today: they seem to ignore certain costumers. My concern is that they seem to do this even if their supervisor knows and they brush it off. Love the extensive things they have but we taking our business elsewhere. Pretty bad costumer services and not how you want to treat your elders.
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July 2023 by Lisa Wooten
If you can't find it here then you can't find it. I was very impressed at how many beautiful tiles they had on display.
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July 2023 by Alex Williams
Massive selection of all kinds of products for building and renovating any structure. We were just picking colors for a GC to actually pick up so can't comment on any additional services. Staff was helpful and offered to help several times. We probably did look overwhelmed and lost.
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June 2023 by Andy Norman
My mom has shopped at Floor & Decor for over a decade. Now, I understand why. I have shopped at the Arlington store twice in the last week for shower tile and the needed supplies to go with my project. During my first visit, Michael T greeted me and went above and beyond with great customer service.After a contractor foul up, I had the need to again go to Floor and Decor for additional supplies and advice. Again, Michael T was most helpful and took the time to help me find exactly what I needed. I can not say enough great him. He is the best.Thank you for you advice, your patience with my mom and I, and your help.
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June 2023 by Mark Everett
We made an appointment with Ernestine to look at backsplashes for a kitchen remodel. My wife and I had gone back and forth on what we wanted, ranging from glass and ceramic subway tiles to glass multi-sized designs.Ernestine was very patient and helpful, pulling together different color options and accent pieces.After helping guide us through the process, about 90 minutes later, we picked the accents and grout and wrapped it up.She was really good to work with and we really appreciate her efforts.
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May 2023 by OTP
I have been shopping @ floor decor for 20 years. Great products in stock. Super return policies.My latest DIY - ledger stone fireplace makeover .Before and after photos
