-
March 2024 by Arnold Gamez
I have been a customer for over 3 years and have had no issues with equipment or monitoring. I highly recommend Fortress Security!
-
March 2024 by shams khoja
Mark was incredible.. he helped the process so smoothly i would recommend fortress to my friends. they are the best service in DFW
-
March 2024 by Vishal Sood
Fortress security has by far exceeded my expectation by being the most trusted and customer oriented alarm monitoring service provider. Their turn around time for a service request is very fast and the staff is very prompt and friendly. I would highly recommend Fortress Security!
-
March 2024 by Lori Leonard
I have used Fortress to protect my home for over 8 years and have found there services reliable and trustworthy. Their customer service has always been prompt and courteous.
-
March 2024 by Michael Walker
I spent 7yrs with Fortress Security they responded to anything that happened over that time, police were dispatched and we always took care of any issues I may have had thx!
-
March 2024 by Linda Higgins
Our company has used Fortress Security for many years and done an amazing job at alerting us when something was wrong at the facility . We have been really happy with their services.
-
March 2024 by Bre Synclair
Company was a great security company to have and will definitely recommend them to anyone
-
March 2024 by Chris Schilling
My company has enjoyed our business relationship with Fortress Security. Their monitoring service has kept our assets secure and customer service is on point. Should you be looking for a monitoring company I would highly recommend considering Fortress Security.
-
March 2024 by Jennifer Kirk
I’ve been with Fortress Security for almost 10 years and have always found them responsive, courteous and helpful in any situation. I’m moving out of state where their service is not provided and I can only hope to find a security service comparable to what Fortress offers.
-
March 2024 by Andrea Greene
I have been a customer for over 8 years, and I can truly say that Fortress is a great monitoring company and they stand behind their word. My family and I have truly felt comfortable in our home knowing that they were watching over us.
-
February 2024 by Shubh
WORST COMPANY!!! DO NOT GET!!! Mark Tate the cancellation Manager is SO BAD. this person Named Greg came over to my house and lured us into the company they didn’t tell us that we would have to pay for three years and we cannot get out. I’ve been calling for security almost every month for the past five months and now there are threatening us that we have to pay over $2000 to get out of the contract the person will completely explain their story. Waste your 40 minutes of a call but not understand your side. WORST EVER COMPANY. DO NOT GET
-
February 2024 by bu te
Terrible consumer service
-
February 2024 by Gopal Arunachalam
Fortress Security has been my Alarm Monitoring services provider for the past 15 years and they have been best in business. They have strong team of professional who understand home security and always are available to help ad advise on the right solution. I will highly recommend any body who is shopping for Alarm Monitoring Services provider
-
February 2024 by Crawford Wilson III
It was Mark Tate, the Fortress Security Customer Relationship Manager who tailor made a deal for me that salvaged and retained my relationship with Fortress. By Mark's skilled professionalism and hands on approach, navigated me through the process which included technologically advanced equipment. Mark was the sole reason why I'm still a Fortress Security client. Fortress is a great company with advanced equipment and great staff.
-
December 2023 by Peter Chan
It saddens me to have to write a negative review for this company. As with other negative reviews for Fortress, the customer service is declining. I have been with Fortress Security for years and years. In June, just prior to me leaving to Europe, the DVR failed. Fortress did come to the rescue and replaced the DVR. When I tried to access the cameras from Europe, I was not able to connect via the HonView app. I brushed it off as internet access. When I am home, there is no need to look at the monitor or recording; however, when I am travelling (I travel for work) I always view the home with the HonView app. I realized that the DVR unit was not working several months ago. Since then, Fortress and I had been going back and forth. We attempted restarting the unit, changing out the cables, and even resorted to using HDMI without success. Despite these, they sent out a technician who came to the same conclusion - defective DVR that was brand new. Fortress even tried to bill me for the service call despite the fact that they gave me a defective unit. The company representative told me that "Fortress is not Amazon" and they had not free returns. Fortress did finally waive the service call charge.I asked for the service to be terminated months ago but each time (three times in all), they played the delay game by telling me that "some one would call." Yesterday, I resorted to writing a letter demanding that the service be terminated (incidentally, my contract with Fortress had been fulfilled years ago). I am moving to ADT!
