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February 2024 by Vanessa Alarcon
I wish this had the option to give 0 star review. I went to this location yesterday and I felt horrible after paying for my items. When I walked in to the boutique I was not greeted (which is fine) and later noticed the sales person did see that I walked in because she was near the door. As I am looking around, trying to find a gift for a friend, I hear people coming in and Virginia was greeting them. She was also walking around and asking people how they were doing, if she can help them with anything, and if they were finding everything okay. There was one occasion where she stood near me and was just staring at. She didn’t asked me anything, but she was just staring and even following me. That made me feel like she thought I was going to steal. She really made me feel uncomfortable and I knew it was discriminated during my shopping experience.When I was waiting in line to pay, Virginia was being friendly to the customer who was paying. She even asked how she was doing and if she found everything ok. At the end, she told the lady to have a nice day and to take care. When it was my turn, Virginia did not say much to me. All she said was ‘’ok’’ while signaling her hand for me to come up to the register. She did not greet me, did not asked if I found everything ok, or how I was doing. I also did not say anything to her. When I put my stuff down she was just looking at my stuff and then she said ‘’go ahead and put your number in to check if you are a member’’. During the transaction, she did not say anything to me, but all she said to me was you will be getting 10% off since you’re a member. After paying, she gave me the bag and said ‘’ok, I made sure you got the 10% off’’ and gave me the bag. Virginia did not say have a good day or anything you normally hear when going to other places. I am doing a review here because their website to leave a survey for them is unavailable. I don’t think I will be returning to this location because of Virginia.
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December 2023 by R SR
I bought almost $400 worth of items recently for my nieces Christmas gifts. One item was defected and broken, I tried to exchange it but had already thrown the receipt. The item still had the tag but for some reason the item wasn’t coming up under my phone number. The two out of the three sales associates who work there were rude, saying things like “we don’t even carry that purse here”. The tag says Francesca’s. I even showed them the purchase history in my bank which was recent. Worst experience, they wouldn’t exchange it and just gave me the customer service number to call. They profiled me and I didn’t appreciate the tone in their voice or the attitude. The only semi kind associate was a young women who seemed to be Asian, the two Caucasian associates were the rude and condescending ones. I filled a formal complaint.
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June 2023 by Veronica Hicks
Virginia is unprofessional and rude. More importantly, she’s racist!I was in there yesterday and asked her to cancel more transaction because I no longer wanted the items I was going to purchase due to her condescending attitude. I also called corporate and filed a formal complaint because I’ve never been treated like that before.
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June 2023 by Zoe Burt
Virginia the sales associate is incredibly rude and spoke to me as if i was stupid. She had a problem with me doing an online return in store but I have done this before as it is easier. she questioned why I bought the wrong size and I said i ordered online. she asked me a few more times why i didn't buy the correct size the first time. I will not return to this location. She was condescending and overall ruined my shopping experience.
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May 2023 by Zoe Routon
Virginia the sales associate is incredibly rude and spoke to me as if i was stupid. She had a problem with me doing an online return in store but I have done this before as it is easier. she questioned why I bought the wrong size and I said i ordered online. she asked me a few more times why i didn't buy the correct size the first time. I will not return to this location. She was condescending and overall ruined my shopping experience.
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April 2023 by A Ve Paz
My daughter left her gymnastics Jacket with all her competitions pins at the dressing room. Kyana went above and beyond to find the owner of that jacket and she emailed like 3 studios to let them know about the missing jacket. My daughter's coach got the email and contacted me. We were so happy to find the jacket and VERY VERY thankful for KYANA and her willingness to help.
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December 2022 by Corina Paniagua
They are very very rude. Didn't even bother to ask if I needed help. They didn't even look my direction. Ugly environment.
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December 2022 by KB
They have poor customer service. A simple “Hi, welcome in” or something would’ve been sufficient.
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December 2022 by Brenda Serrano
Pushy customer service and according to the reviews looks like they have something against Latinos… hate to pull that card but
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August 2022 by Yesenia
Quiana was very helpful and friendly! I came with two toddlers and she went above and beyond to make us feel welcome! I felt comfortable enough to browse and shop calmly for the first time since my kids were born.
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June 2022 by Lisette Rivera
Terrible customer service. Never felt welcomed as a woman of color I’ve experienced an older lady at this Arlington location who is prejudice towards me and my family. One time she didn’t respect the sales they had on and charged me full price.
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June 2022 by Juliza Serrato
front desk lady was rude when i went to go pick up my order that was shipped to the store. never shopping here again.
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February 2022 by Jadyn K.
Super Judgy. Isabella thought people were stealing based off of looks. They were walking around and talking bad about customers in the store. Unacceptable behavior. We are in 2022... get over yourself.
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October 2021 by Z X
Much nicer staff than in the past.
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June 2021 by Cinthia CH
Francesca’s is such a cool place. They always have the trendiest accessories and clothes. The staff at this location is always very nice. You can always find very good deals at their clearance section.
