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November 2023 by Tonnya Mucha
Our experience with your carpet installers/remover was above and beyond!! Words don’t express the job well done and professionalism we experienced!! You’re our no 1 go to for future projects!! Muah Muah!!
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November 2023 by Sally Mainprize
What a great experience! We received reasonable pricing, great selection and execution by true professionals. Lauren Kempa was an amazing manager and made our project go fantastic!
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November 2023 by Carolyn Smith
Lauren was the best design coordinator we could have asked for. All of the coordinators performed their duties in a timely fashion & addressed any minor details which needed to be changed or updated to complete the installation. It was the best outcome we could have asked for & we absolutely love our new countertops & kitchen design. Thanks to all the staff who tirelessly worked to complete the project.
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September 2023 by Kevin Betts
We showed up last year to price out changing our carpets. It wasn’t the right time for us then, but we recently came back and Sami remembered us! The manufacturer discontinued the carpet we liked, but Sami pulled new samples for us and helped us find one we really liked. She was patient with us as we took samples home a few times before deciding. Installers were friendly, clean, and quick. We love how it turned out! Everything about our experience was amazing, and that’s just so rare these days. We will be back!
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March 2023 by Linda Rose
I purchased my home 2 years ago and the backsplash in my kitchen was not nice to look at, it looked like a DIY project that went south! Since I am new to Arlington I didn't know where to go to have my backsplash replaced so I went on the Nextdoor App to ask for recommendations and Hiltons got an excellent review. I decided it was time to act so I went to Hiltons and picked out the product I wanted and Lauren came to my house the same day and measured and by the end of the day I had a price! I think it has been less than a month since day 1 and backsplash is finished! The men who installed were great to work with and my whole experience with Hiltons was a delight! Thank you!!! I love my new backsplash!!!!
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January 2023 by David Cunningham
I cannot recommend Hiltons Flooring enough for counter/floor/tile work! We recently completed our 3rd renovation work using Hiltons. First, was our kitchen, next was a secondary bathroom, and last summer, we completed a major master bathroom remodel. We replaced the countertops with quartz, the floors and completely rebuilt a very large shower. We worked with Lauren on the overall design and selection of materials. She was very helpful and knows what works best visually together. We had the excellent team of Dion and Uzi for the tile installation. Dion is a true artist when it comes to knowing how best to layout and cut and piece together the tiles in a symmetrical eye-pleasing way. This was a very complex job that involved 4 foot tiles, inside and outside the shower. The floor and ceiling were tiled and two multi-shelf niches and a bench were installed. I have included pictures of the overall master bathroom, before and after, as well as a couple of pictures inside the shower. I have also included a picture of the secondary bathroom shower that Dion and Uzi did for us a couple of years ago. Hiltons has very good pricing on their quartz counters and the pricing for tile materials and labor was also very reasonable. All the work was done in a timely manner. We will use Hiltons again, when we are ready to finish updating the rest of our house.
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December 2022 by Cynthia KENNEDY
We had our kitchen & bathrooms updated with new Quartz countertops as well as adding a tile backsplash in the kitchen. Also had our guest bathroom shower area completely updated by Hilton’s. Plus we purchased our flooring from them and couldn’t be happier.Hope, was our sales person and did an amazing job helping put everything together. Thank you for all of your time and help with our remodeling. You mean the world to me! And Chris, thank you for your professionalism and trying to resolve the issues . But the grout in our bathroom is 4 different colors AND the chaulking around the tub and in the kitchen is already cracked and is absolutely embarrassing. After many attempts to make it right I threw my arms up and said “I give” I’m tired of it all.
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November 2022 by Emily B.
Kateri and her team did an amazing job remodeling our master bathroom and our guest bathroom. It looks like a brand new home and we are very happy we chose them. They also came out to check on our home after installation to make sure we were satisfied. Highly recommend!
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September 2022 by Robert Stewart
We had granite countertops and tiled backsplash installed. It was a very positive experience and our coordinator Sami was very helpful. The beautiful transformation of our kitchen was so quick,not painfully at all. This Business knows what they are doing and has the pro's to do the job right.
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July 2022 by Theresea Moore
The single best contractor experience I have ever had. True professional installers and the staff at Hilton floors are exceptional!!
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June 2022 by Yvonne L.
They left me with an end countertop that's not even attached or level. Simon blamed me, the floors, the ceiling, the walls, the cabinet installer everyone but themselves. It was a 2 day job, day 1 countertops all level and beautiful, day 2 backsplash. The backsplash was clearly cut too short so they lifted the countertop up to meet it. I can slide my hand under the counter between the cabinet. This was over $21k and they just ran my card, didn't even check to make sure I was happy with the job. Their response is for me to call cambria. Also seams everywhere, Simon told me to use barkeepers friend to buff out, cambria said NOOOOO, never use an abrasive..... good going Simon, way to know your product lines!
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May 2022 by Rebecca Sweatman
Unhappy with the tile design and needing a bar in the tub or some leverage to pull my self and I absolutely hate it
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March 2022 by Cheryl Savage
Overall experience was excellent. Sami, in Sales, communicated frequently so I knew what was happening, Jose and the installation team were amazing and they kept my home clean of debris as they worked along. Would highly recommend Hilton's Flooring!!
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March 2022 by Kim Vastine
Sami McPherson was fantastic to work with and did an exceptional job. I recommend her to everyone!
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January 2022 by Debbie Berry
Not a good experience. According to my salesperson, Workers were misinformed and not told they needed to remove the backsplash. They had already begun to install the countertop before i called it to their attention. They had no tools to remove the backsplash and asked to borrow a hammer and literally tore up the walls including spaces above the area where the new backsplash was installed. Unfortunately, this was an additional cost for me as I had to call in another contractor to repair the wall. The entire experience was one large dust fest. They did nothing to control the dust, unprepared, just walked in to work without tools. A friend had to count out the remainder of the countertop because they didn’t have proper tools to do it. They could not communicate with me to answer my questions or address my concerns. After complaining to my salesperson, their workers made two additional trips; one to correct errors to the backsplash and a second to re-cut the countertop which was cut too wide and did not allow my stove to fit in place. The grout in my backsplash has crooked lines. They took no quality in their work. I would not recommend this company.
