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August 2023 by Isabel C. Gonzales
They have All you're graduate needs.
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June 2023 by Claudia Sandoval
Holly!!!!! Ugly Customer service a lady on the front almost bite me… just for trying to buy a tassel that my son miss placed she refuse to sell it. Jus because my son’s school is on different city. ?????
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March 2023 by Melissa Lewis
If I could add something lower than ONE STAR, I would. I ordered my son's senior class ring on August 27, 2022. Was given the option to do installments or pay in full, I selected installments. After a month of waiting for an update of the status of whether the ring was started I called them and was informed that they would not start the ring until paid in full (wish they would have said that initially). I paid the remaining balance. When we finally received the ring (October 2022) it was incorrect. He attends Townview magnet (there are 6 schools in one). Rather than ask which school he is a part of they just randomly selected one (the WRONG one), there wasn't an option to say which one on the order form. Supposedly, a replacement ring was delivered 12/14 although my Ring camera shows that NO ONE came to my door that day AND I WFH and know that NO ONE came to my door. February 9, I was told that a new ring would be issued with signature required and we should expect it by March 4. At that point, I told them to just cancel it and issue a refund as he graduates May 28 and have gone the entire year without his high school class ring! I spoke with Chandler B in the Warranty Department in January. I spoke with Stephanie in Warranty on 2/15, 2/21, and 2/28. I also spoke with Colleen on 2/22. Now I'm getting the run around on when I will receive my refund. As of today, February 28 I'm being told for the second time that it will be 10-14 days before I receive my refund. I asked to speak with a manager, of course she's not in today (Tiffany) and then I asked for the number to Corporate and of course Stephanie didn't have that information. This has been a total nightmare! I am glad that this is my last child so I won't have to deal with Jostens again, but also upset that this is my last child and his senior year experience has been tarnished.
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December 2022 by Kig
I hope this place loses its contract with these schools they have the worst customer And the cheapest products I ordered a jacket for my son And they couldn't even get the spelling right
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January 2022 by Jason Browder
Very easy pickup of my son's ring. Very helpful and friendly employees.
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December 2021 by Nikesh Khanal
Ordered My grad gown Gown before 4 months. Its still not delivered!!!??
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July 2021 by Tere Melo
Is good place
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May 2021 by edith Quiroz
Very disrespectful!! Very bad customer service.
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May 2021 by Dionisia R. Guzman
Staff was awesome
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May 2021 by Patty Quintero
Business hours are a joke!! Some of us work hellooo??!!!
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March 2021 by Niki McClure
They did an awesome job with my daughter's ring. With COVID and no ring ceremony, their location was still very convenient to pick it up.Thank you
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February 2021 by Rebecca Mayo
Very helpful. Got everything we needed.
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October 2020 by Nelly Hernandez
I ordered my UTA college ring, it was $1,200 not a small order! Well when I got the email the rep chose the wrong ring! I called the next morning to see if they could fix the problem, I was at work and told the lady I would call later throughout the day. SOMEONE CANCELED MY ORDER! They told me it would take 15 days to get my money back this is absolutely ridiculous!!!!!!! Well I started my new order and the same rep said they wouldn’t take my money out until I got the confirmation email and would see it was the correct ring, thus lady messed up again and put con instead of com, I never got my confirmation email AND they already took another $1,200 out if my mothers account!! I contacted her and she said I have to call customer service! Oh and btw now I won’t have my ring by the ring ceremony date!
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June 2020 by Storyzplayz
Friendly staff, even if I didn't get what I needed in the end.
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June 2020 by Amanda Ortega
Horrible customer service, very rude!! Will not be using Jostens again
