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March 2024 by Cerina Luna
Very helpful!!!
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January 2024 by Jacinda Rojas
This store sold me a pair of UGGs, once I got home I realized one was a size 7 and one was a size 9, after calling the studio a male manager told me to come back up there and he would help us, I went to the studio got two pairs of size 7, I asked for them to show me they were the same size he then quickly put them side by side said see and then proceeded to quickly back in the box, upon returning home again I took them out the box only to find out he gave me a dusty dirty display shoe that was super discolored! Then I called the store and went up there again only for them to tell me they don’t have it in store but that it can be ordered for me so we proceeded to order the shoes this was on the 27th of December on January 5th my order was canceled after I contacted them several times to see what the eta on my order and received no response. I then contacted them about how I would receive my refund and never heard back from them! I would never shop here for shoes again! Worst experience ever and I did not get my shoes or any type of accommodation.
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December 2023 by ana mendez
Excellent customer service even though they didn’t have what I wanted. The young lady called and checked around to put on hold what I needed at another store.
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December 2023 by Karin Lirazan
this journeys is so attentive and have really good service ESPECIALLY VICKY she is so sweet and really did her best to accommodate us :) 10/10 for Vicky!!
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February 2023 by Bloome Reynolds
I guess customers don’t come first at this store? Or at least African American customers…. The manager Jarrell there is so rude!!!! He didn’t greet me when I walked in and instead helped others… excuse me sir, just cause I’m African American you think it’s okay not to help me? I literally walked right out and called corporate on him!!!! That’s so sad we are still getting treated poorly. Journeys please replace that racist man
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February 2023 by Love Johns
HORRIBLE MANAGER by the name Jerrell Gomez!! He sold me one shoe TWICE and not only that but gave me military discount just for purchasing socks…. Journeys Corporate please get your scamming employee
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December 2022 by Ariel Usher
Jaida was very helpful. She greeted my friend and I with a smiling face and looked very happy to be there. Need more workers like her.
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August 2022 by Kaitlin Johnson
Adia customer service was awesome!!! She went above and beyond to satisfy us. Great job Adia!!?
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June 2022 by Natalya Navarro
WORST experience I've ever had. I bought shoes for my younger sister and i didn't know her size. When I bought the shoes and asked the associate if i could return them if they were the wrong size. The associate said yes. I asked them AGAIN, if she wears these can she still return them for another size the associate told me so long as their semi clean you can switch them out. When i came today i was denied an exchange EVEN THOUGH i asked and made sure. I spoke with Cassandra and her higher up that was over the phone. I told them the situation and still was denied the exchange. I repeated over and over that i made sure i asked and was still denied. I wasnt compensated and i wasn't served. Completely HORRIBLE customer service. And when i asked for their names they refused to give them to me because they didn't want me to file a complaint against them. Just horrible. I demand to speak to someone else regarding their behavior and what more could have been done. This has been the WORST store i have ever been to.
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June 2022 by Jonathon Traigle
This is JT the store manager for journeys upstairs in parks mall, I’m sorry for your experience mrs. Jasmin, I believe it was at a different location. If there’s anything I can do to help, please reach out.
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June 2022 by Olivia
Been going here for years for vans or doc martens.
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June 2022 by Jasmin Navarro
WORST experience I've ever had. I bought shoes for my younger sister and i didn't know her size. When I bought the shoes and asked the associate if i could return them if they were the wrong size. The associate said yes. I asked them AGAIN, if she wears these can she still return them for another size the associate told me so long as their semi clean you can switch them out. When i came today i was denied an exchange EVEN THOUGH i asked and made sure. I spoke with Cassandra and her higher up that was over the phone. I told them the situation and still was denied the exchange. I repeated over and over that i made sure i asked and was still denied. I wasnt compensated and i wasn't served. Completely HORRIBLE customer service. And when i asked for their names they refused to give them to me because they didn't want me to file a complaint against them. Just horrible. I demand to speak to someone else regarding their behavior and what more could have been done. This has been the WORST store i have ever been to.
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May 2022 by Cece Lanette
JT gave me hands down excellent service.. he brought me what I needed and new my taste and very helpful ..Great hospitality!!! Thanks JT !!!
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April 2022 by Angel Etter-Fuentes
I was searching for something very specific and the employees at the Journeys went above and beyond.They contacted the other Journeys in the mall (3) and helped track down exactly what I needed.The sales team were knowledgeable about the products, very helpful and professional.10/10 Highly recommend.
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April 2021 by Tomas P.
The buying experience was adequate. I have no problems with the sales people. The biggest grief I've got is with the manager at the time. (6pm apr4) who told me because I had no receipt I couldn't get a refund. I understood even though they had all my information via email phone number and credit card transaction so I went ahead and picked another 2 pair of shoes that amounted to more than the exchange. Everything was fine until I paid the difference and asked for my receipt the manager instructed the cashier to throw my receipt in the trash because I didn't bring a receipt so I wasn't eligible to receive a receipt. So I asked in genuine curiosity what about the purchase I just made. She responded that it is journeys at store policy to not provide receipt of purchase if you didn't bring one with you. I said okay and left without a receipt. I called journeys today to get some clarification because it sounded extremely awkward that I would use my credit card and not get a receipt. They informed me that is not their store policy and I will be getting an email with my receipt so I can return the two pair of shoes.