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October 2025 by Aaron J
Karim Nevils' State Farm agency, located in Arlington, TX, has once again gone over and beyond for me. I filed a claim for damage to our SUV and was told by the claims department that there would be an adjuster coming to the shop to inspect the vehicle. I informed them that the vehicle was still at our residence and not at the shop. I was then told by claims that they were sending an adjuster to my home, which they did. The adjuster took the pictures, made the measurements and told me to go ahead and take the vehicle to the shop and have them start on repairs, which I did. After a week or more, I hadn't heard from the claims department, so I contacted Karim Nevils, my agent, and spoke to Tonya. She was informed that there was a problem. Claims told her that they had not received the estimate from the shop, which I had personally uploaded to the claim's website/portal, along with the required pictures of all corners of the vehicle. After another week went by, there were still no updates from claims, so I contacted Tonya once again. Tonya said claims was still trying to figure out what was going on with the actual claim, and by this time all repairs were completed on the vehicle. After a few more days of Tonya and myself reaching out to claims for status, we discovered that claims had made an error and confused my claim with another claim which had totaled said vehicle. Tonya passed the issue over to Karim himself and he fully engaged. In less than 3 hours after speaking with Karim about the details, he had completely resolved the issue and confirmed the shop would be paid expeditiously and I would be able to finally retrieve my repaired vehicle which had been in the shop for approx. 3 weeks and fully repaired for 2 weeks. Without Karim's agency intervening in my behalf, I believe this issue would have remained open for some time and maybe costing me more than my deposit. Karim's Agency and staff are indispensable to me and my family, and we will stay with Karim Nevils' State Farm agency, period.
Aaron J
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July 2025 by Nicole
⭐️⭐️⭐️⭐️⭐️
I’ve been with State Farm since purchasing my first home in 2020, and working with Tonya Becherer has been an absolute blessing from day one. She made the initial setup process so smooth and stress-free, which meant a lot to me as a first-time homeowner.
Now, five years later, I’m going through the process of replacing my roof, and Tonya’s customer service has remained top tier. She checks in regularly, answered all of my questions about the process, and makes sure I have everything I need. Her dedication and follow-through are unmatched.
If you’re looking for an insurance rep who truly cares and goes above and beyond, Tonya is the one! Highly recommended!
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July 2025 by Thomas Gamboa
Great experience with Karim Nevils and his staff during all matters with insurance concerns.
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July 2025 by Valerie Carrasco
First of all, I would like to thank Crystal from CUTX in recommending Jordan from State Farm. Secondly, Jordan is phenomenal and very friendly, knew how to explain everything from A to Z. My quote for three autos is awesome! Lastly, it was fast and very easy. It literally took lees than an hour and I had auto insurance. Thank you guys!
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January 2025 by Amanda Thrasher
I reached out for a quote with state farm and called thos office. Jordan answered and was incredibly professional, knowledgeable, and genuinely interested in helping me find the best insurance coverage for my needs. She took the time to explain everything in detail and answered all my questions with patience and clarity. Customer Service is a big deal to me and Jordan and this office as a whole has exceeded my expectations! I am glad to have found them when I was searching for a new insurance company. Highly recommend!
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January 2025 by Julian Acosta
Ragan was absolutely amazing ! She couldn’t have Called us at a more perfect time! She answered all of our questions and addressed our concerns ! Made the process smooth,Thank you Ragan
We finished off with Nadia and felt confident that we are in good hands with yall !! Thanks again and Happy New Years !
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October 2024 by Katie Kleiber
I called Karim's office based on a referral and spoke with Jordan. Jordan was great and helped walk me through the process. She started off with some questions to better understand the needs of my family. After that, Jordan provided me with insights on what policies might make the most sense for us at this stage in life. It was most helpful, and we were able to get great coverage at a fair price when I compared similar policies. Jordan kept in touch but was never pushy as she understood I was working through a busy season at work. Ultimately, the price and coverage of the policies was pretty similar to other policy quotes I had but the customer service I received throughout my dealings with State Farm made them the right choice for me. Highly recommend working with this team.
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September 2024 by Huda Mahdi
Jordan is the best!
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August 2024 by James Malone
We've been with State Farm for over 30 years. Our original agent retired and Karim inherited us. We loved our old agent so was a bit worried about getting a new one. There was no need to worry at all. Karim and his team are amazing. Every time I call, I receive excellent customer service. Just today I called and Jorden took my call, assured me she would resolve my issue and within an hour, it was resolved. Karim's entire team knows what good customer service means... rare now-a-days.
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July 2024 by Prescilla Aguinaga
Nadia is very nice and a great agent. She helped me get all I needed done and was patient when answering my many questions. As a first timer with insurance, she made my experience easy and left me with no doubts. I’m very grateful Nadia assisted me today. I recommend visiting this branch and talking to her! ??
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June 2024 by Sofia Diaz
POS spam calls
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June 2024 by Sherry
Nadia was very helpful and informative! Definitely recommend coming here as she made the process easy.
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June 2024 by Christian Turner
Came in with my girlfriend to get insurance and Nadia helped us easily understand what we were getting and with great plans, really appreciate the customer service!
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June 2024 by Oscar Valdez
Went hear to get information on a claim and Nadia was very helpful! They’re whole staff is top tier, highly recommend!
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May 2024 by Felipe Valdez
I have been a customer for over 4 years now, the experience has been great. Every time I have a question or need assistance they have been quickly to respond. My agent Nadia is very patient, easy to work with, and always willing to help when needed. The entire staff is great. I also have recommended them to my friends and family.
