Lids provides excellent customer service with knowledgeable and friendly staff. Employees are extremely polite, helpful, and patient, setting realistic expectations. They are skilled at designing custom caps, such as unique WWE hats, which come out perfectly and are eye-catching. The service is consistently good, with staff willing to break down store options and assist with orders and exchanges. The overall experience is highly recommended, ensuring customers are not let down and will return over and over.
Thanks Brenden for taking our order, you where knowledgeable and super friendly. All came out perfectly! The letter font is Penelope 1.50 size (Gold) color. Thank you Victor, very nice work and cool dude. Much appreciated.Backpack purchased at zumiez.
June 2023
Victor is the greatest at customer service that I’ve encountered in a long time. Sets realistic time expectations and delivers accordingly. I will go back over and over !
December 2022
Never had a bad experience here, customer service has always been good. Brendon helped me with an exchange I made earlier today. He was extremely polite and helpful. Even the.l gentlemen at the door, broke down all the stores by Lids in the mall. Thanks bunches fellas
