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March 2024 by C Webster
Love the membership
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March 2024 by Nikki Stewart
You can either make your appointment via online or just call to make an appointment. But no walk-ins.
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March 2024 by Rosa Vianes
When I leave Massage Envy. I feel relaxed. I will come back.
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March 2024 by Sayonara Polk
Do not sign a contract
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March 2024 by Christina Jennings
Called and asked for deep tissue massage all the lady did was rub lotion on my back. Give 0/5 stars worst place ever
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January 2024 by Verenis Tays
Do not recommend and will never return here. Honestly wish I could give them 0/5 stars. They gave my husband a phoney/unloaded gift card which he paid $100 for. Unfortunately, I found this out as I was checking out from my prenatal massage. When I called the massage clinic manager to resolve the gift card issue, they were unable to find the transaction despite giving them the day and time my husband purchased it, down to the 1 hr window (to my husband’s disadvantage, he paid cash and didn’t keep the receipt). So either they don’t track cash transactions or their worker pocketed the money. Either way, both shady scenarios. Anyway, I had to wait 2 hours in their lobby for them to try and resolve the issue. My husband also showed up to help, spotted the girl who checked him out with the gift card… she saw him, walked to the back of the clinic, and never came back out while he was there. SHADY… Mind you, I was 8 months pregnant and let me tell you… the massage effects (that I actually really enjoyed) completely wore off. They tried to make me pay $70 and they would “figure out the remaining $50.” I refused bc why would I pay an extra $70 for a $120 massage that my husband already paid $100 for in a gift card balance???? All because of an irresponsible or poorly trained staff member. They were ridiculous and said they would pull the tapes but it would take some time to which my husband said PLEASE DO so you can see me walk in here and pay for this gift card. Ended up going home after 2.5 hours of waiting for a resolution. They called my husband two days after the incident and said they “solved the case” but gave no further explanation.
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September 2023 by lauren dinh
From the moment you walk in, the front desk staff Nathaly and Sabrina are so sweet and professional. Whether you want to work on the health of your body or just have a relaxing experience, this location has an amazing and highly skilled team of massage therapists and you will not be disappointed!
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September 2023 by Graciela Blanco-Davis
I come to Massage Envy all the time and have Rosa take care of my knots in my body caused by the stress in my job.She is sooooo good with what she does that I go back home feeling like new!!! ♥️
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June 2023 by Nikkita Simpson
Had the pleasure of going to the Massage Envy in the Arlington (TX) Highlands. Therapist was so great, I booked another appointment while I was in town. Always a pleasurable experience and great customer service at Massage Envy.
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May 2023 by Erin Daniel (Erin)
I had a massage and facial and both were great. The staff was really nice and I will definitely go back.
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April 2023 by Tiffany Dent
I was sent a confirmation of wellness text message in the 9am hour of my appointment. I was then called and a voicemail message was left about an hour later. The message said that my appointment of the day was cancelled. I called back to express my dissatisfaction, disappointment, and concern because I had already received my Covid 19 check-in, already took off of work that day and was looking forward to my appointment. The "business manager" by the name of Angelica or something like that showed ZERO thoughtfulness and consideration that my therapist had to cancel an hour before. I told her that my work schedule is hectic and that the least they could do was offer an enchantment on my next appointment. SHE SAID NO. A $10 offer for canceling not only the day of but the hour of! I then asked if she was the franchise owner, which I knew she was not, and she said yes. If she is in business for herself, I feel sorry for that location because just because you have a legitimate business, doesn't mean that you have a GOOD business and there are actually enough ME locations around to choose another, as I have in the past. I did enjoy the therapist but would not give this location the time of day again because she was SO SHORT AND RUDE. No customer service at all with her and if I was owner, I would sit her down and tell her proper business acumen if she wanted to continue to stay employed.Bottom line, if an appointment was cancelled at the last hour, not at the hands of the client, and the franchise could not accommodate appropriately, it is NOT the client's fault if they cannot magically change their schedule to fit the leftovers of the day. ME charges if a client cancels their appointment last hour, why can't the client get shown a similar gesture if the tables were turned. Not good. Not good at all for this location.
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March 2023 by hater get back
is the worst location in the we’re all they do not have the ability to give great customer service. You would think that you’re calling a call center that cold transfer your call I’ll be in informed that you are being sent to somebody else. This is such an unprofessional company it is getting to my nerves yeah be very cautious with the manager there because you don’t care about the customer service at the ladies provide, she has no concern in the world about how customer service is it very important. She do not care about her employees giving great customer service so be very very careful and very cautious. Going to this location is unbelievable.
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March 2023 by Sabrina Coleman
Received a massage by Avelino . Avelino’s pressure was medium to firm . I highly suggest anyone that’s looking for a therapeutic massage to book with Avelino !!! Will be coming back to get another service with him .
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February 2023 by Tj Snyder
Scam!! DO NOT sign up for a membership! It's scam! They will autodraft and cancel your massage but can't cancel membership..
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January 2023 by Kiara Kennedy
Angelica the manager is very unprofessional. I had to call 5 times to get her to return my calls. They only have 1 deep tissue massage person on staff who is a smoker. I requested they cancel my membership and she said she cant do that and to go to another location. BAD Customer service!
