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November 2023 by Office Manager
I HAVE FIVE MONTHS OF PAID SERVICES TO USE I SHOULD BE ABLE TO USE THEM! I had FIVE credits on my account AKA 5 months of payments for massages that have rolled over. I had scheduled a facial and a massage a couple weeks ago and was cancelled on by the person who was going to do my facial. I rescheduled the facial to this past weekend but before then my monthly payment did not go through. Upon checking into my facial, I was told that i needed to pay the membership fee in order to have my facial that morning and if I couldn't then I needed to pay the cancellation fee of $35 (yet the person that cancelled on me the weekend prior did not have to pay me $35 for cancelling the morning of of course!!!!!!!!!!!!). this is the most unfair rule that massage envy has. I HAVE FIVE MONTHS OF PAID SERVICES TO USE I SHOULD BE ABLE TO USE THEM even if my current payment did not go through!!!!!!!!!!!!!!! the staff cant do anything for the customer like override or make an exception for the customers because you don't have upper management in the building. You leave the employees crippled by not allowing them to make certain decisions. I have had this membership for over 3 years. that is 36 months PLUS, that is over $2000!!! You guys need to refund me for the credits that I have paid for AND cancel my membership. you are losing a long term customer. It saddens me because I have three children and I work full time, and I enjoy this personal time, it is a gift to myself and you rob me of this. REFUND!
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November 2023 by Stephenie Buchanan
Rachel was amazing. She took her time, focused on tense areas and her massage was calming. I think I fell asleep. Lol I hope she stays with this location, I’ve already booked my December appt with her. If you book with Rachel, I promise she won’t disappoint. Don’t forget to tip, she’s worth every bit of it and more!!! Thank you Rachel
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October 2023 by lakeisha Clakely
I wasn't interested in a membership but after my service I definitely signed up for one. I had a great 1st time experience using a gift card i got for my birthday and I am looking forward to my next service. If you are thinking about trying this place you won't be disappointed
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October 2023 by Toni W
Good pressure, concentrated on areas I asked (lower back and shoulders)and then also said to do regular too.Wish she massaged feet too but only squeezed both heels a couple of times. End of session. Oh well. That is an 80.00 massage
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September 2023 by Linda Lawson
I have big broad shoulders and there’s usually a lot of tension and soreness especially on my left side. Every massage therapist that I’ve had has been great but this time Terrance stands out the most to me because as of right now, I feel no soreness in my shoulders. At first, I was thinking he was being too gentle which I typically medium to deep pressure but it actually helped whatever he did.
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September 2023 by Savannah S.
Not happy with my experience for several reasons. Probably won’t be returning. I get massages regularly and have had many massage therapists. I’ve gone to several Massage Envy’s as well. This one was off. I have two major issues: my initial feedback wasn’t considered properly and the wrong questions were being asked to identify what I needed. I left feeling like I didn’t get what I had needed. Areas I didn’t want overworked were overworked and the areas I actual came for were not handled at all, or only very little. And now being the next day, my body is not as relaxed as it usually is after a massage and it’s impacting my mood, and I wasn’t able to sleep last night. Methods were not helpful or considerate of my body. Disappointed.
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August 2023 by Elizabeth Ward
great experience must try
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August 2023 by Vanessa Martinez
I specifically go to this location all the way from North Fort Worth just for Liam because he always does a great job and helps with my migraines. But there is always an issue with the front desk, every single time. This last time they didn’t have any toilet paper in the bathroom and looked at me crazy when I asked. I was told I needed to use Kleenex. For how much I pay for a membership you can run up to the store and buy a roll. It’s absurd.
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August 2023 by Shaun Weathersby
The massage itself was great. Valencia was very pleasant. A suggestion would be to provide the full hour paid for. I arrived early, was escorted back late, and was done early. The actual massage was maybe 30 to 40 minutes at best. I do recommend it though and would go back.
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August 2023 by Deb Brown
Tonya my therapist was great. But the people working the counter do not understand HIPPA laws or that people's medical history is private. I was asked to fill out the forms of a first time customer orally instead of being handed the forms to complete. After having to insist on privacy (there were 3 other staff members and two other customers listening) the counter staff person finally handed over the tablet for me to complete the forms. I won't be back and the manager of this place owes me an apology.
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August 2023 by Ashley Rodriguez
I was experiencing headaches the last 2 days with pain and aches in my neck into my shoulders (it’s been a stressful week). I wasn’t too sure what kind of pressure I needed as I can tend to be sensitive. I scheduled an appointment last minute over the app and Terrance was available and it noted he works with all pressures. I came in, explained my situation and he explained the pressure he would start with and other pressures to expect. It was AMAZING! Needless to say I woke up this morning and my headache was GONE!! 10 out of 10 experience. I will be coming back next month.
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August 2023 by Ms Liscious
I was supposed to have a 2hr massage today, but less than 3hrs before my massage, they called to cancel. I'm very frustrated. We are expected to cancel within 24hrs or be charged for the service that we were going to have done, yet we do not get the same courtesy on our end when they cancel on us. All I was offered was a reschedule for another day or "do you want a facial?" If I wanted a facial, I would have booked one. I needed a 2hr massage, thus why I booked it. So, am I going to receive the cancelation fee of the 2hr massage for y'all canceling less than 24hrs from my appointment? It's only fair, right?
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August 2023 by Mariah Pena
Tonya is hands down the best one! She does the best Prenatal Massages as well. I wouldn’t go with anyone but her for any massage!
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July 2023 by Kate Shaw
I have been going here on and off for a couple of years. Today I tried a new masseuse due to the old one I liked leaving. The new one was Valencia! And WOW!!!! I like a productive and medium-firm massages that works out my soreness and she did it without pain. She was professional and her technique was some of the best I have ever experienced with her. I immediately fooled my next 3 sessions! If you all need a good masseuse she is your girl! I can not giver her a high enough review!
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July 2023 by MapperbyDay X
Received a hot stone massage and my massage therapist (thin woman with curly hair & glasses) made me feel like she didn't want to massage me and that I was disturbing her. She was very short with me and never smiled. Aside from her odd attitude, she wasn't gentle when repositioning my arms, legs, and head which made me tense up every time. Couldn't really relax... I had high hopes for my massage as I used to think that massage envy's hired professional massage therapist, but this one is just not it. Will not be going back. Hope they do better job of hiring... front staff was superb though.