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November 2023 by k1chapman2
I went to 4654 S Cooper, they didn't have the mattress I picked out. They sent me to another store, 3808 S Cooper. They didn't have it. I was sent to a third store, 111 E I20. They had it, but it sounded like they was holding it for someone else. They went on and give it to me, but they wanted me to sign a waiver. I couldn't understand why I had to fill out a wavier of liability when it was in a box, but they wasn't going to give it to me if I didn't. I found out later the waiver is for people who tie a mattress to their car. You need to train your employees better in corporate policies, and to make sure other stores have the product so I'm not driving store to store to store.
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November 2023 by Diana Contreras
Went in and found a great Black Friday deal had a option to choose and delivery was set up Thank you
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November 2023 by kevin little
Zach was great to work with and saved me a little money here and there.My third or fourth time to buy here. No pressure.
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October 2023 by Terri Nelson-Bey
Sales representative was very courteous, knowledgeable and patient as I shopped. He got me the best deal within my budget. I’m satisfied with my purchase
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August 2023 by Bianca Otto
Derek was awesome! He have a the absolute best deal of the day. He helped me find supportive mattress and suggested the adjustable base.
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August 2023 by Collin Jackson
As nice as the guy who helped me was I still can’t give them 5 stars and the only reason is because they didn’t have a lot of the mattresses I was looking for in stock which the website said otherwise. It did however only take 2-3 days for it to be delivered with free ground shipping.
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July 2023 by C.K. Brewer
They answered all my questions, and they were patient. After delivery, I want to commend the delivery people - they couldn't have been any better. They gave me a 2-hour window, came in the first hour, were efficient and polite. At delivery, I found out that the "bunkie board" wasn't exactly what they had told me in the store, but it is OK, and the mattress is comfortable.
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July 2023 by Robin McCartney
Zach waa great. He was knowledgeable and very helpful in finding me the bed, most suitable for my needs.
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June 2023 by Edwin Valenzuela
Joel helped me pick the perfect matress. Made me feel super comfortable for me to look around and try out the different selection of mattresses.
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April 2023 by Debra Dudley
My sales associate Hunter, was very knowledgeable and advised me on how I should sleep on the mattress.The process of ordering my new Nectar mattress was painless. I can’t wait to receive it.
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April 2023 by Laura McKsymick
My husband and I visited Mattress Firm South Arlington on a Saturday 3/11/2023. Carlos was our Sleep expert that guided us to the Mattress that accommodated both of our needs. Carlos was efficient in expediting our sale and set up our delivery by Monday morning at 9:15 AM. Carlos was knowledgeable and did not push us. Yet he gave us an extra $500 off of the sale price. Cheaper than we found in our extensive search.Thank-you for giving us a Good Night’s Sleep Mattress Firm! Thank-you Carlos?
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April 2023 by Kmmygurl Wuz here
Joel was very friendly and helpful. He answered questions I had, and wasn’t pressuring in my purchase.
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April 2023 by Kathy Payton
Mr Joel was the perfect salesman...I was very happy with my experience... I would highly recommend...Thank you
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March 2023 by Corey Trosclair
Joel was very helpful in answering all of our questions and explaining the differences between all of the types of mattresses all while our 2 year old was running around “flopping” on all of the different beds. Stand up guy and would recommend working with him!Thank you Joel for your exceptional service Friday and Saturday!
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March 2023 by Angela Kellum
Zachary was an excellent salesman. Very professional and patient. The mattress prices were very reasonable.
