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February 2024 by john smith
I went in to have one phone line discontinued and to be changed to the 50.00 plan.They changed my plan to a $40 plan and added a $5 2 gigs of Hot spot.They charged me just about $65 for this.I called Metro PCS customer service. Even though the mistake was on their end I had to pay an additional charge prorated to have the $50 plan which I was already over charged.Metro themselves only show a 48 dollar charge while my bank statement shows 65.I highly recommend not using this location.In my view there incompetent or thief's. Or perhaps both.I guess I have no choice but to eat this loss. And leave a this review.
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January 2024 by Angela Black
This place is a scam. The person who sold me a phone ripped me off. Didn't even ask me what plan I wanted and assumed I wanted the most expensive one. Then when I paid, he had no change. Never got a receipt and I had to go back up there to get one. The receipt wasnt even correct. I honestly feel this place is crooked and needs to be shut down.
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December 2023 by Salvador Medrano
Be very careful, when you buy here always pay with a card, never in cash and ask for your receipt, the seller does not give the receipt and then there is no way to make a return or claim.
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November 2023 by Maria Acuna
Stay away from this place even the matters, your name Sam advised me to go to boost lol
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October 2023 by Kurt Jordan
Great deals on phones and service,central location, customer service was top notch!
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August 2023 by Sarah Gorospe
Having the privilege and honor of reviewing many wonderful places to eat, stay, or purchase goods really put customer service at the top of my list. Frontline employees are always the very first and last impressions in any business. That's why it's very important to always have a smile on your face for all your customers to see. Metro at this location has demonstrated that today. I actually was referred by my sister to come see Nabeel Khan but he was not available until Saturday. So a young gentleman by the name of Ali and his Co workers were very pleasant and did not hesitate to help me with my phone issue eventhough it may have not been their problem. Thank you for owning anything that comes your way and for treating your customers like royalty. I may, perhaps, will regret my decision in the coming months knowing that I will be leaving service this great. Thanks for going the extra mile.
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August 2023 by Summer R
Added products to my account without my permission. Be careful and pay close attention when going to this location.
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July 2023 by LeTTy Who
For this location being the "corporate " store, they sure don't know how customer service works and seems like they get to change amounts when they feel like it. He quoted us a price and we said no, then dropped it another 30 dollars. His lack of attention sealed the no deal.Metro sukks, glad I have Verizon and switched someone from ghetto metro to Verizon.
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July 2023 by Amparo Mendoza
This place was different last time I went, much darker atmosphere and not up beat like before, no waiting around is what I liked the reps were friendly but I could not tell if they were ever to help or get me out of there ..jaja, overall great service in an out.
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July 2023 by Google user
For this location being the \"corporate \" store, they sure don't know how customer service works and seems like they get to change amounts when they feel like it. He quoted us a price and we said no, then dropped it another 30 dollars. His lack of attention sealed the no deal. Metro sukks, glad I have Verizon and switched someone from ghetto metro to Verizon.
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May 2023 by Wanda Watkins
Fayaz did a great job helping me! Loved their service
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April 2023 by Lor Dalia
Zain is nice representative. He went above and beyond to help me. He is knowledgeable and very kind. He told me about the new promotion. I was able to save and take advantage of the new opportunity.
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April 2023 by Sophia
Zain was great at explaining everything! He helped me fix my problems and was very attentive. Would recommend this store for all your needs ?
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April 2023 by Duane Evanst
The absolute worst customer service!! I would fight an alligator before I would step a foot inside this store!! I wouldn't give them a star except this wouldn't get posted!
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April 2023 by stella skidmore
Love metro...never had a problem with there service been with them for over 15 years..
