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November 2023 by Bernard Conroy
The young lady who I spoke to was informative, friendly and eager to help. The reason I gave it a low rating is because of its location. This is not an easy area to navigate if you wish to drive west back in to the heart of Arlington. You have to circumvent four traffic lights as you navigate an eastbound exit from the parking lot. Then traverse a left turn after sitting through two intersections of HWY 360 access road traffic followed by another left turn at a third intersection before finally being able to go west. The last intersection is a battle against southbound traffic merging on to Abrams ST to head west. These vehicles tend to not want to yield to oncoming traffic.
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November 2023 by Adolfo Lira
Every month there is less attention, b what happens with these businesses, slow and in a good mood
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September 2023 by sean
I just got scammed. I have been scammed here twice. I have paid my phone bill but am still paying double the price each month. I will have these workers arrested. Please avoid this location. All these Indians are scamming everyone. AVOID and run.
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July 2023 by M LOPEZ
I strongly do not recommend anyone to go in this store they make you seem they can help you out to give you a new phone trust me MetroPCS has people that sale used phones and stay with the new phones and sale it for more.
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July 2023 by angelice rojas
I would never go back to this store there are scammer .. Poor customer service
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July 2023 by Osiel Ramirez
My experience was beyond excellent thanks to Aahad, he was on top of things as well kind, he listened to our needs and interests and helped us out on picking the best deal that matched our budget ?
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July 2023 by Brandon Pena
Had one of my best experience every in a metro location. Mohammed was super helpful
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April 2023 by AGG Town
If I could give them a zero I would bought a phone from them Thursday when I finally got home to mess with phone the phones screen was glitching and unresponsive as I'm looking for a picture for work I see pictures of the employees inside the store. I go to the store and ask for a refund because this was not a new phone that the picture was taken in January 25th. 2022 he told me that was not true asked to see the phone then erased the picture and called the police on And had me trespassed from store. He said if I apologized to him that he would fix my order lol. Update I found the picture he deleted from my phone it clearly shows the date and year picture was taken.Dude can't even admit he's wrong and I have a picture as proof
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April 2023 by Chris Nichols
Do not shop at this store!! The guy with long hair named Mohamed said he owned the store is a tool. Completely disrespectful and rude. I would never spend my hard earned money with that type of business.
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April 2023 by April Rubio
Horrible customer service little boy with the long hair I believe his name is Mohammed is very rude and unprofessional, won't be going back to that store as long as he's there. Spent 15 minutes waiting for help while he just stood there charging his phone and talking on it.
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April 2023 by Duane Evanst
These guys went above and beyond anything we expected!! We had an emergency phone issue and the folks at this location jumped right in and solved our issue after closing 30 minutes earlier!! All of them kept a smile on their face and were extremely courteous!! Thanks guys!! You rock!!!
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March 2023 by Ray Williamson
I love this franchise metroIt's the only franchise store that I know of that has several well informed customer service agents and a couple mgrs on duty 3 of 4 times I've been there.they were very patient with me getting loud because I was frustrated and they fixed my problem as well as upgrading my phone got a mobile Hotspot and a new tablet.They were very informative ,efficient, and friendly
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January 2023 by Quanda Bee
Another Happy Customer ✨✨?. Thank you Abdur for great customer service. Thank the staff for going the extra mile to help us for the iPhone ? of our choice. Most definitely coming back
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January 2023 by Vanny “Koon Dog” Jr
They Lied about everything and not once call me to see how my phone was working and the cover I was promised had came in ???????
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November 2022 by bobby digital
DO NOT I repeat DO NOT go to this store. Take the extra time and drive to another location. These people are scamming folks! They hype you up to make you think your getting a "great deal" but it's all smoke and mirrors. I broke my phone went here to get another one, they pulled a phone out of the back not from the display stand and told me it was great phone. Turns out it won't play videos. Can you believe that! Videos! One of the most essential parts of a phone. I went back several times trying to get it resolved and it was just the same ol run around. Trust me go to a another store. Avoid this location like the plague.
