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October 2023 by Josue matias Banda ramirez
The worst customer service I have ever received!Of oneGirls who work there. I just asked a question and he answered me wrong. I don't recommend this place
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July 2023 by Auston Pramodh Barboza
Worst store ever, Mayfield store is way better. Metro is waiving off the activation fees today, but the lady in this store is like, I can't do that, I gotta earn money.I wouldn't suggest anyone to go here.
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June 2023 by Brad Fuller
10 min in store and NOBODY even acknowledged I was there.SMH
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March 2023 by iselaa bby
Ladies are so helpful i recommend this place so much great customer service there. and also have great deals and will try anything to help you lower monthly plans
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February 2023 by Felipe Gomez
DONT BUY HERE!! THEY WILL LIE AND STEal FROM YOU!!RUN RUN RUNWorst customer service and liars at this store! I purchased a phone on 02/17/2023 and tried to return it today on 02/20/2023. The two workers there refused to accept my return. They stated they only do returns the same day! This is false advertising and they refused to give me my refund!
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February 2023 by Emery Nguyen
Jenni was very helpful to my mom and me. Would recommend this lady and this location.
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January 2023 by janna sullivan
Sold me a phone but didn't want to help me set it up the girls said I only been here 3 weeks so my next day I had to find somebody who could help me
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June 2022 by Hello Marie
If I can rate this place a zero I would they are not helpful at all whenever it comes to try and fix my phone. I was having a hard time hearing the person I was speaking to on the other line of the phone conversation when I went up there to see if they could help me with the problem they stated that my phone must’ve got close to a magnet and that’s the reason why my phone did not work! So I decided to go to another MetroPCS and in fact they help me open the phone took out the card and for some odd reason the phone started working again. So thank you for not helping me most the time when I go up there they’re just chitchatting and just there and not doing nothing ! If you don’t like your job or if you do not like working in customer service please don’t. I’m very frustrated with these ladies that work there did not help me at all I am a very kind person for people to be treating others like that. So please if you can avoid going to this place don’t go! Because the only thing they’re going to do is turn your way and say that they don’t know what’s going on with your phone and it’s just they don’t wanna work!
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June 2022 by Gregory Rodriguez
Dont go here stay away the asian guy there is a scammer. And he is always rude. GO TO A DIFFERENT METRO.
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May 2022 by Abel Ybarra
Highly recommend this location. Both Ladies are very helpful and knowledgeable!! We’re able to help me out very quickly!
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May 2021 by Clem Singleton
I accidently deleted all of my texts messages last Saturday night and I wasn’t sure how to retrieve them ... many of them were really important.. on Sunday morning I went to the Arkansas store and Xiemena helped me get all my messages restored... she was patient and kind throughout the process and gave me her full attention..So thank you Xiemena for providing excellent customer service...
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January 2021 by Sunny Singh
Worst people of the metro PCS location and worst people. Never helped me with my phone activation and kept my phone messing and pushing to buy different one as my phone was perfectly working fine before I got there and left with messed up phone. I had to go to different location on Mayfield road and that guy helped me alot. I wish I could get negative 5. Worst representative in this location. Also rude with other customers.
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January 2021 by tom brady
Wish I would give negative ratings. Worst reps of Metro PCS of this location. Took my mom's unlocked AT&T LG phone to get it activated which i was previously using for Metro PCS and the representatives were like we cannot activate the phone because it is old and pressured me to get a new one. I was so disappointed and went to other Metro store to get a second opinion and they activated the phone and helped me a lot. Metro PCS should work on this location's representatives.
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October 2020 by Me T.
I give metro a 1 star and CAN'T WAIT TO find new cellphone service!... EVERY month I have the hardest time paying my bill UNTIL they shut it off and I'm ALWAYS stuck calling waiting and paying a fee for them to make my payment over the phone. I HATE METRO SERVICE !! I pay more EVERY month for Absolutely no reason except poor Automatic phone service Poor Representative service... and Poor online service!!!
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October 2020 by able76
It's rare that I would feel the need to write reviews on 1 company (metropcs) for 2 different locations but this is the second one I'm writing and both are for the excellent customer service I've received throughout my visits. Metro Arlington is representing.
