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December 2023 by Aman Dhakal
Would not recommend this place. I went here because this office was near but looks like everyone has just forgotten to smile in the office. Everyone was acting like they are doing us a favor. Went with an issue of pink eye for my wife that was reoccurring frequently, and when we asked why is this happening, the doctor just dodged the question and did not give any answer, we asked if theres any solution to this, and again she dodged it and never gave us an answer, at the end she just prescribed the same old medicines my last doctor prescribed, because we told her we had been using that but was not doing anything to better the situation. Also, the doctor denied to do the annual eye checkup and to come back the some other day, while the appointment was originally for both the annual checkup and pink eye.Finally, we were charged more than quoted and when I asked why, the reply was because my wife had an eye infection, so they had to charge more, which was never discussed about earlier. I guess we go to the doctor when we have a problem, so having an infection is given.Never recommending this place.
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November 2023 by Kelly Collins
Wonderful staff. Very attentive.Dr Nguyen is very patient and professional.
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November 2023 by Nina Danielle
I made an appointment at this location due to its convenience even though I visited the Bedford location last year. This office is located the a newly built medical plaza and the inside is clean, new, and spacious. However, they do not have the latest technology and equipment and their customer service is lacking.I wear contacts and I dread the air pressure test where the machine blows a puff of air in your eyes! .The Bedford location had a device that measured air pressure without that air puff so I was hoping since this location is even newer they would have the same new technology. I asked the person who was taking the measurements if they had the new technology at this location in Arlington and she said they did not. I casually said, "Oh they had the new one in the Bedford office." She replied, "Well we have this one." Yeah....clearly...I see you have this one even though I don't have my contacts in. I was just making a statement.After the initial tests were run I went to the exam room. The doctor was nice and the exam was quick. I mentioned that I have been successfully using the Air Optix Night and Day contacts for years. However, since my exam showed I have astigmatism, I was prescribed another extended wear contact to try. The contact immediately felt uncomfortable, but I decided to give them a trial. The next day, my right eye was completely red! And yes, I took all the necessary sanitation steps before handling my contacts. My left eye was also irritated so these contacts clearly didn't agree with me.I called the office and asked for another prescription, explained that I had used Air Optix Night and Day for years just fine. I was told that due to the astigmatism they could prescribe me another contact and they ordered the trial. I picked up the trial a few days later and to my disappoinment, the contacts were not extended wear. I tried them anyway, but I they dry my eyes out and are difficult to remove. So I called again requesting to go back to the Air Optix Night and Day.The person I spoke to said they would get back to me about the prescription. Someone else left a message for me later that day asking me again which prescription I wanted. I returned the call during business hours and was only hold listening to music for 15 minutes. So if you're reading this, again, I would like my prescription to go back to Air Optix Night and Day. I will try the call again later and I hope someone picks up.***Updated to say that when I called again someone did pick up and she was very helpful and I'm finally getting the correct prescription and trial contacts.
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September 2023 by Amy Cearnal
I've been a patient of Dr Karanges for years & feel like my eye health is 100% under control with my annual visits. Their cash pay options & glasses avaliable with the best lenses gives me confidence I'm in good hands.
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September 2023 by William W. Brown
This office billed me for the extra amount above the insurance’s usual and customary reimbursement on covered services. They also failed to inform me that several services would not be covered by the vision insurance which they should have known I am out an additional $580 in addition to my copay (over $200) and the greater than $400 paid by the insurance. I also was not billed the extra amount for almost 5 months.
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August 2023 by Shalz S
Since this place is right across the street from us we gave it a try, Dr Nguyen was very professional & approachable, She made sure all our questions were answered & took time to examine me well. I was not very much impressed with the customer service, the two guys were juggling in between customers, showing of glasses & taking payments, they definitely need more people to work & improvise their services.
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August 2023 by Catherine Bartley
Dr Karangas is a great optometrist. Very caring and detail oriented. We have gone to her for 6 years.Irfan, in the frame department, is kind, patient and helpful.Sonia helped me choose new frames which was much appreciated!Highly recommend this caring, excellent eye care.
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June 2023 by Adhish Shakya
Staffs are always helpful and Doctors treats patients nicely. Highly recommended.
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June 2023 by Bonnie Norwood
My doctor, Dr Karanges is great but I was not impressed with the tech that did my tests today. She was not friendly at all. She said nothing but raise your head and open wide.......When I could not raise my head more because my nose was in the way she just kept saying “raise more”. I finally said my nose is in the way. She had mo comment. Let me say again I really like Dr Karanges.
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May 2023 by Ali Su
Great office! They are so nice and efficient! I never feel rushed
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March 2023 by Phillip Duong
Booked an appointment with them and received an email stating that my appointment has been booked and I’m all set.The email also stated that I could check in on the portal and upload my insurance to save time. Since it was a busy week for me, I decided to wait until the appointment and give them my information in person.I received a call the day before stating that they have canceled my appointment and it has since been filled by another patient. They said I never confirmed my appointment or uploaded my insurance information.I never received another email or text message stating that I needed to confirm. The only thing I received was the initial email to check in online to save time. Nowhere did they mention I would lose my appointment slot if I did not check in.
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January 2023 by Mary Edwards
This place is 10 Star but I could only give 5. The office is new and clean. The exam rooms have state of the art high tech exam equipment. The staff is very friendly and helpful. Franklin was just awesome. He was very generous and kind during the selection process. He provided great input and guidance. To my great surprise the glasses arrived much sooner than expected. I am very happy because I really needed them. They were open for an evening appointment, all the better for me. Thank you Franklin and Sonia- you guys are so nice and very helpful. I recommend this place to any and everyone. Very High Class-Lux Level of Service.
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January 2023 by Kissy Miller
Awesome location right in my neighborhood. Friendly and attentive staff. General Manager is really helpful and the Doctor was thorough and efficient with my exam. One person called me Krissy and it was instantly corrected.
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January 2023 by Mason Dunbar
Came in to get a chalazion checked out. Inquired before scheduling the appointment if they did excisions or not, and I was told that they did. Went through your standard eye exam, Dr. Karanges told me information about chalazions that I already knew, referred me to a different eye care facility, and prescribed two drugs that did absolutely nothing (confirmed by the referral place).Basically I was lied to over the phone, and prescribed drugs that I didn't need. Waste of time and money only for them to get some dollars out of me and send me on my way. I would give 0 stars if I could.
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November 2022 by Karen Gutierrez
Dr. Nguyen was nice! It was afterwards that was disappointing. I never got a call updating me that I was not going to get my glasses in time. I called to see why it was taking so long. I was told that the company that makes the lenses didn't add the groves that were needed. I then asked to see how long it would take to get them fixed. I was told I would get a call back the same day with an estimated time frame. I never got a call back. I called back days later and was told that my glasses were ready. Not once was I told anything.
