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January 2024 by John Bell
I was in need of coolant and brake fluid for a top off. Upon arrival at the store it appeared to be closed from the outside. I confirmed the hours on the door and they were indeed open. After opening the door and entering, the lights were off and it was an overcast day which made it difficult to see within the store.The associate was working on the computer when I entered and failed to greet me. I had to ask him where the coolant and brake fluid were located. The coolant that I needed was kept in the warehouse section and he had to go and retrieve it. As he was retrieving it I decided on the brake fluid and confirmed the price on the shelf.Once he returned and rang me up and gave me the total, I asked what the price breakdown was for each item. The coolant was the correct advertised price. The price that he gave me on the brake fluid was higher than the shelf price. I pointed it out to him and showed him and he just blew it off and said that they haven't sent out the new stickers with the price change yet and expected me to pay the higher price. I told him to remove the brake fluid from my order and after standing there for a moment told him to just remove everything and I would get it from somewhere else.It is not the customers fault that you have issues updating the shelf prices. It is absurd if you expect the customer to pay a higher price than what is shown. I have frequented many Napa locations and this one is subpar from my experience today.
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December 2023 by Cory H.Couch (C2)
Always knowledgeable and efficient. Very small store, but parts are accurately and or readily available.
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November 2023 by Frank Anguiano
Good place to buy auto parts good quality
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November 2023 by travelingtx1
If you have specific questions about a part that requires them to actually get up and go look at it, they act like you asked them to walk a marathon. I understand they have a big warehouse but geez. Had to do this twice because I have a reman transmission that has an oddball seal. All I wanted was for them to measure the outside lip of a seal because the dimension wasn't online. Both guys gave me attitude although it only took 2 minutes for each to go measure the part. Never encountered more begrudging parts counter folks. Definitely done with this NAPA.
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July 2023 by Marrvin Quick
I traveled to pick up part,they didn't have what I was looking for. Spoke to a woman from online? Wasted but went to dealership
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March 2023 by Michael Wollam
Had the part I needed when no one else did. Knowledgeable, experienced staff, not just store clerks.
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February 2023 by Nam
Have been here a number of times to pick up my orders I placed online and have never had any issues. It's a little hidden in the back, but have a big warehouse in the back.
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November 2022 by Rebel Ingram
I can't speak for the company in general because after many stops at other locations and rude associates I was very apprehensive about the brand altogether. I was lucky enough to find Brittany at the South Arlington location has amazing customer service skills and follows through with her word thank you Britney.
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November 2022 by veronica ortiz
NO HELP AT ALL... DIDN'T EVEN GET GREETED ????
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October 2022 by Rose Mary Machen
In a bad location but friendly employees!
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May 2022 by : Matthew-David: Rinlee.
NAPA, or the rest, your choice.Where there's a NAPA, there's a way.
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February 2022 by Adrián De León Molina
very fast and friendly service
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December 2021 by JETCO DELIVERY DFW
As a Fleet manager, I've tried several time to get parts from this store, a mile away from us. (class 8) and NEVER had they had what I was looking for. Today 5" exhaust flex pipe and band clamps... Once again no go.. At Least O"reilly's offered to get me some.. Not here.
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November 2021 by Chris Kramp
Dont order your parts here if your a regular customer. Had the worst customer service here. I called in about my battery for my corrolla and asked if they have it in stock. The guy who answered my call said yes they have it. I said i will be there in ten min. Well only took me 5 min since i live down the road from them. I got there and the guy said they didn't have it. I told him i just called about this and he gave me the excuse that someone already beat me to it??? But he told me they had a few when i talked to him on the phone. Its ridiculous here. They are not honest. Absolute trash. I dont recommend this place!!!! Go to autozone or O'Reilly!
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November 2021 by Billy King
Had all the parts very helpful
