New Balance Arlington is highly praised for its exceptional customer service and knowledgeable staff. Many reviews highlight the patience and attentiveness of the employees, who take the time to ensure that customers find the perfect fit for their needs. Shoppers appreciate the personalized assistance, including detailed measurements and recommendations tailored to individual foot conditions, such as Plantar Fasciitis. The store's ability to accommodate specific requests, like finding shoes in different styles and sizes, is also noted. Customers have expressed gratitude towards staff members for their helpfulness and expertise, with several names mentioned for their outstanding service. The welcoming atmosphere and the staff's willingness to communicate effectively, including bilingual assistance, enhance the shopping experience. Overall, New Balance Arlington is recognized as a reliable destination for quality footwear and exceptional customer care, making it a favorite among frequent shoppers.
I was in the store before Christmas and twice since. Each time I was greeted on entry and helped immediately each time. The young man helped me buy a pair and and I paid to have another pair mailed to me from Lubbock. Everything went as expected
October 2025
I am a frequent shopper in the Arlington store. The shoes are wonderful and the staff is even better. Shout out to London Howard for helping my husband with shoes and insoles. She’s awesome!
September 2025
My wife and I recently bought shoes at this store. The staff there are very knowledgeable and take their time with to get the right shoe for your needs. Special shout out for Alyssa and Gabe! Great store
