New Balance Arlington is highly praised for its exceptional customer service and knowledgeable staff. Many reviews highlight the patience and attentiveness of the employees, who take the time to ensure that customers find the perfect fit for their needs. Shoppers appreciate the personalized assistance, including detailed measurements and recommendations tailored to individual foot conditions, such as Plantar Fasciitis. The store's ability to accommodate specific requests, like finding shoes in different styles and sizes, is also noted. Customers have expressed gratitude towards staff members for their helpfulness and expertise, with several names mentioned for their outstanding service. The welcoming atmosphere and the staff's willingness to communicate effectively, including bilingual assistance, enhance the shopping experience. Overall, New Balance Arlington is recognized as a reliable destination for quality footwear and exceptional customer care, making it a favorite among frequent shoppers.
I was in the store before Christmas and twice since. Each time I was greeted on entry and helped immediately each time. The young man helped me buy a pair and and I paid to have another pair mailed to me from Lubbock. Everything went as expected
July 2026
The staff was so friendly and very knowledgeable on shoe fitting and style and helped u3a find the perfect pair for my husband who has a hard time finding shoes due to his extreme flat feet and pain. Thank you
June 2026
The staff is very knowledgeable about shoe's and what particular kind you need
