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February 2024 by Bruno
In this location in Arlington Kevin is always in a good mood and he’s very nice. He walks thru everything and explains all in detail. Dylan worked on my tires and he did an excellent job. I recommend this branch. I hope Kevin and Dylan get recognized for their hard work.
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January 2024 by Austin F.
As someone who knows nothing about cars, I have a difficult time finding honest mechanics. Salas was the salesmen who went above and beyond customer service to fix my car. Other businesses could learn a lesson from these guys. Salas showed initiative and helped me get back on the road when I needed help. All for a honest price, good manners go a long way.
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January 2024 by Linda Williams
All the employees were extremely helpful and nice. I liked that.
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January 2024 by LISA
Staff was friendly and helpful.
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January 2024 by Korie Hawkins
Kevin was absolutely amazing. Great customer service. Very knowledgeable. Definitely recommend this location for quality service and customer care.
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January 2024 by Mark Newman
From the first call , to the completion of the new tires being installed. Kevin made me feel very confident about the whole ordeal, thank you again, and was impressed by Kevin's attitude, on new years day
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January 2024 by Robert Stalvey
Quick service, please and helpful. Very impressed
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January 2024 by Joanne Taft
Great service from this Pep Boys location!
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January 2024 by Matthew Davis
Went in for a headlight bc I just failed a state inspection for one high beam being out. Went in was helped quickly, quoted a price and work began right away even though I came in later in the afternoon without an appt. They were honest and found my high beam had actually just come disconnected and plugged it back in no charge. Appreciated the honesty would definitely recommend a visit here.
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January 2024 by Rick Dempsey
Kevin was absolutely fantastic in communicating everything and ensuring I was taken care of in a timely manner. Great experience!
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December 2023 by Kathy Campbell
Kevin was so nice, kept me posted constantly of all costs as they came up. He was extremely professional and made me comfortable while I waited. I was there about 5 hrs I knew what the price was for each item replaced and it was far below what the Volvo dealership was going to charge me. I’m so glad I found Kevin and Pep Boys. I needed someone I could trust with my car and Kevin ensured that for me.
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November 2023 by Sean T.
I originally thought the 2 star review was just people being dramatic, but just DONT GO HERE. They will try to scam you every which way, it's not worth your time or money. The surcharge on parts is abysmal, 2x the price from the car manufacturers website, and 4x the price from an aftermarket website. I called and they had told me that my car would be ready by the time I get there, "it's almost done with service". Keep in mind, I had an exam very soon, but there's more than enough time to go there and get back to campus. I had to wait an extra 30 minutes before I was able to pick up my car, and I was 15 minutes late to my exam.
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October 2023 by Dylan Hoey
Quick turn around! I had my boss in the car and was able to get back on the road in no time. Thanks again!
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October 2023 by Tru Royalty
Kevin is great, but 3 trips back to the shop and $2,871 later, I'm still facing the same issue I came in for a month ago.
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October 2023 by Craig C.
Stopped by @ 8:15am (they open at 8:00am) to get an oil change, there were two customers ahead of me. Took 10 minutes for the service representative to come to the front of the store to check me in. I was told it would be a two hour wait. I was not impressed by the customer service and the lack of confidence the technician presented when talking with me. I drove away, an unhappy, potential customer.