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March 2024 by Marcelino Soto Jr.
Great service, Daytree was fantastic, she helped us get a storage unit that we like. Very professional and friendly. Thank you.
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March 2024 by Elsantiagoakr
Clean property all around and very good customer service
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March 2024 by Bernadette Hill
Daytree, gave me 100% professional customer service. Daytree, was not only kind and patient she took the time to walk me through setting up my online account, also how to make a payment. Daytree, was very informative on products & services. She, also informed me about different features such as how; I could use the app to easily gain access to my storage unit. Again, Ms Daytree, I truly thank you so much.Respectfully,Bernadette Williams
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March 2024 by ashia Stephens
Definitely a great storage GREAT CUSTOMER SERVICE NICE AND CLEAN ENVIRONMENT ?
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March 2024 by Sherri perry-speaks
I just had a wonderful experience with public storage in Arlington. D a y t r e e was the young lady that helped help me with the entire process. She was very professional very accommodating and very knowledgeable about public storage and about all of the many benefits of using this company. My experience from start to finish with Public was very positive. They were very easy to get . She was very knowledgeable and told me several ways that I could save money by using on my credit card she told me how to access my gate easily with no problems she gave me an alternative phone number if I had any concerns or issues and overall I found this young lady to be one of the most professionals people that I've ever dealt with in storage before I highly recommend public storage and in particular this day tree will help you in any way that she could.
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March 2024 by Drewzki Drewzki
We have used this Public Storage for over 5+ years.The new property manager has been fantastic in a time of transition with our family. They are very clean, affordable and have great customer service. 100% recommend.
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January 2024 by Thomas Watson
Patrick was wonderful in explaining how the business works and made my move experience amazing. The guy deserves a raise.
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December 2023 by Oij Uugg
Patrick is an awesome individual he helped me out so much and he had encouraging words for me. I recommend everybody use this storage the prices are cheap, the storages are clean and the customer service is Top Tier!
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December 2023 by Erique Enrique
Great job, very good service. I am very pleased. I recommend you to anyovery pleased with everything. Thank you okaynow which one?
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October 2023 by Diego Tamez
Patrick has been very helpful and returned my calls. Quick tip he is very good about checking voicemails so make sure to leave a voicemail if he don't answer. So far it has been very good.
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August 2023 by Dominique Brumell
Employees are TRASH at this location! Manager said that he only came after hours to answer questions that we had about our unit because his district manager approved overtime. No one answer the phone or was in the office the entire time during office hours. So happy to be getting away from the toxic relationship with public storage. Corporate is trash too, called and a young lady said she wouldn't help me because she needed my DL from 7 years ago. Public storage changed my locks on my unit because there is a rat infestation at the site. No one called me, had to hire a locksmith to break the lock to move out. Opened my unit and there are rat droppings everywhere on my items!!! Moved my things out and moving on with my life!!!
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August 2023 by Katrice C.
After moving my stuff in I informed the Mgr that the 2 flouredcent lights were burnt out. Mgr said they really can't get in there once you move in. Says they don't have a ladder to reach the lights. The whole climate controlled building smelled like moth balls. Dead insects all over the floors. Worst storage ever.
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August 2023 by Addisyn Rowe
Property is a Health Hazard! Infested with Rats, and feces is up and down the halls and in units. Went to move in saw the halls and canceled my rent that day. Maurice made the cancelation process a breeze and redirected us to a newer property not too far away.Look at unit before renting online, Public Storage won't reimburse rental even though I didn't move in, stayed with the company, and there was an health hazard on on the property. When speaking with customer service, having rats and their feces everywhere is not a "maintenance issue" so they can not issue a refund.
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July 2023 by Lolita N.
RAT INFESTED!!! Do not rent from this location. The customer service is non existent. I rented the largest unit from this location and my belongings smelled of rat urine and feces. The rats eat my belongs and ruined my items. Patrick is the worst manager. They never return calls. Please don't waste your money with this company.
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July 2023 by Chantel Reedus
DO NOT lease from here! The access doors are always broken and there is rarely a way to get in contact with anyone afterhours. The employees act like they are bothered when they are onsite when you have to get them to let you in. I've rented storage places before and this is by far the worst.
