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January 2026 by Hassan Elbardini
Alex has a clean storage and always helpful with moving
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January 2026 by Ate Edema
The storage unit is very clean. Alex provided excellent service and truly stands out as one of the best in Texas: patient, kind, and incredibly knowledgeable.
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January 2026 by Lauren N. H.
I WILL say that the worker at the place was fine. It’s public storage overall I have an issue with. I don’t know how the management team works or what they were thinking, however. We had a move out date set in advance. When we got there, we found out the door was broken - AFTER it closed once I was in the building. It wouldn’t open for several minutes.
Public storage KNEW this door was broken because a work order had been put into place. So then why did they leave a building completely inaccessible? Why did they not leave keys with someone?
When I contacted someone via the chat on the website( ‘Jester D’), they suggested I come back another day because they couldn’t demand their employees to work on their days off.
I normally would agree that you shouldn’t do that. IF management had been smart enough to leave their keys. All I wanted was for someone to swing by with their keys to make up for their lack of common sense to LEAVE the keys in the first place.
I rented a VERY big truck, and as anyone knows, U-Haul has all sorts of charges and fees. Why on earth would I put myself through another day of that by coming back later because Public Storage was having an issue? Why would I stress over trying to get it done on a day that I HADNT taken off of work? I had put my move-out date days ago, they KNEW someone needed access.
Jester D then said they were going to escalate my problem to the Solutions team and that I would hear from them within 72 hours. Which was completely unhelpful. More so now that ‘72 hours’ turned into 120 hours, because I didn’t get that call until today (1/22/2026).
They were unwilling to give a refund, which aside from someone coming by with keys, would have been the only helpful thing to my solution.
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January 2026 by jonathan johnson
Alex is great facility is super clean
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November 2024 by Droc Tha King
Everysince this place switched over its been way better Deneen is the best she is a very helpful and understanding person.
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November 2024 by Karen Rohrer
Great customer service. Clean facility.
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November 2024 by David Cobb
Alex was great. Easy process rented my second unit today
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November 2024 by Corrine Clark
Alex was very helpful in giving me assistance in setting up my Public Storage app. I made the payment and had a very pleasant visit with him. This is a good facility with good help and courteous!
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November 2024 by Hamid Feisal
Alex saved me money on my unit!!!
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November 2024 by steve turner
Alex was quick and thorough. Excellent service!
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October 2024 by jazmine cason
Alex was very helpful and supper kind. He was able to get me moved into the exact unit in no time and was sure to inform me of all of the deals that were going during my purchase. Ask for ALEX at your next visit
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October 2024 by Joe
Alex is great!
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October 2024 by Ginny Brown
Alex is THE person to talk to! He is always helpful and knowledgeable
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October 2024 by HJ Brooks
Alex was very helpful and was outstanding when discussing my move in.
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October 2024 by Glenda Stallard
Alex was beyond helpful. He was very professional and very informative.
