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June 2024 by BT Horsemanship
Wonderful experience, Reginald and all of the staff were welcoming, professional and knowledgeable. I thought I knew what I wanted for our engagement ring but it all changed once I tried it on. He helped me through the let down of not liking what I had in mind and assisted in presenting several options until we found the perfect ring. He was so thoughtful and considerate through the process and always gave multiple options, never pushing the bigger purchase.I couldn’t imagine a better experience and cannot recommend Reginald and Robins Brothers highly enough!Thank you for making this the most special day.
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June 2024 by Jillian Boyd
When a custom order by Lashbrook did not come out as we had expected - Reginald at Robbin’s Brothers took great care of us so that we could be ultimately happy with my husbands wedding band ! Thank you again for taking care of us !!
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May 2024 by Dorsey B
INEXPERIENCED BUYERS BEWARE!!!They will come for your pockets! and the store manager is the "ring leader" ? I went in with the mindset that I am going to get my wife a nice surprise upgrade from a real ring store. I picked out a nice ring and was told the diamond on top is sold separately. No biggie. When it came to purchasing the diamond the manager and rep told me I needed to tell them my budget before they brought any of the diamonds out. I asked can't you bring a lower, mid and high priced diamond so I can see the difference and make a selection? After about 4 uncomfortable minutes of going back and forth we agreed on seeing a $2k diamond. When looking at the diamond I asked how do I know the quality of this diamond it looks really yellow. The rep said it's because you are comparing it to a cubic zirconia, lab diamonds have a slight yellow tent to it. While he was trying to push the credit app through... then he said and you'll need $600 cash after processing for the ring sizing. I asked can't I just finance everything? He said let me go check. I then took the opportunity to get far away from this ring store. I then went to a Robins Brothers in California.. COMPLETELY DIFFERENT experience. I picked my rings. Went to the back and the rep brought 2 diamonds with her at different price points without me asking.... Then, showed me their diamond chart so I could see the different cuts and colors of diamonds. I filled out the credit app , got approved and the ring will be ready on Friday. No money down. The diamond I purchased is an E. For $1900 I think this place tried to sell me a M for $2k. It was noticeably yellow. Anyways... everything came out to $8500 and I am very happy that I didn't buy from this branch. Store owner don't apologize. Instead, retrain your store manager.
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May 2024 by Jasmine Grant
When I tell you this place is AMAZING along with the lovely staff such as Mecca and a brilliant African American gentleman(can’t remember his name). They were able to help me find the ring of my dream. Thank you!?
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April 2024 by Crystal Lopez
Bad Service !
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April 2024 by Brendan Henry
DO NOT BUY FROM HERE. I bought my wife engagement ring in 2021. Gave it to her in 2022 since then we have had to take it back 7 time. She was pregnant and had our child so in the last 2 years they had it for 20 weeks. She has gotten to wear her ring for less then a year with pregnancy and the fact that they had the ring for almost half a year. I spent $7k plus on this ring now they want to send it off for 8-10 weeks to see if I need to pick a different ring. Never been more disappointed in a purchase in my life. We also bought our wedding ring from here and we're suppose to receive a gift of ear rings. They ran out and offered us something half the price because we had to order her rings. Worst customer service and experience. Manager said she couldn't do anything without speaking to another manager. I asked why I wasn't speaking to someone truly in charge with all the issues I have had and she laughed.
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March 2024 by Shawna Brown
Loved my experience
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March 2024 by Angel Cruz Hernandez
We had an amazing experience buying. Great customer service, attention to detail, informative, they had so much patience with us. My fiancée loved the ring so much. Definitely recommending it to everyone I know now.
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February 2024 by Jung Kim
Great ?
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February 2024 by Israel Figueroa
Great store! Julie did a great job walking me through the process of purchasing what I was looking for, including assisting me with any questions I had! Fantastic experience!
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January 2024 by Megan McNulty (Sorrells)
Chase was excellent to work with. My sister and I had been all over town looking at rings and we finally found the one!
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December 2023 by Zachary Riley
I bought both my engagement ring and wedding bands at robins brothers, and I couldn’t be happier. If you’re reading the reviews on where to purchase your engagement rings or wedding bands look no further because this is the place. Chase is the best guy maybe the only guy you should be buying your jewelry from he treats everybody with respect while respecting your budget stayed professional and personable at the same time. It’s not often that you meet sales reps like Chase he made the whole process easy and comfortable. Couldn’t be happier! Make sure you see Chase when it’s time to get your jewelry for whatever occasion.
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December 2023 by Linda Godfrey
Andres Meraz was amazing. I found the style ring and type that I wanted. He knew what details to look for to help me find the perfect ring for me! ? ? ?
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October 2023 by D. Elliott
This is the 5th time a diamond has fallen out!!!!!! My ring is only 2 years old, and at the 1 yr mark they started falling out!!! TERRIBLY CHEAP RING!!! I’ve had to go in 4 times already to get them replaced and they will not replace the ring or give me trade in credit. UNACCEPTABLE!!!
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October 2023 by jase malone
Chase helped me out and really helped my vision with what I wanted while keeping it honest the whole time. Highly recommend they care about you and won’t tap you into anything.
