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November 2023 by Tyra Sloan-Favara
We were making our purchase online but decided to come in and feel the difference in mattresses and we are so incredibly happy that we did!We have a king size bed, but we're looking at the queen size because of the price being expensive.Shanna K. greeted us immediately upon walking in & she looked up our order and put us on a queen and it was so small in comparison to the king. She also let us feel the difference in firmness and how different raising both head and feet together on one base vs separate.My husband had MS and he's disabled and most sales people move Too quickly for him and talk to fast for him but shanna was very mindful of him.Shanna was kind, thoughtful and she was very patient with us as we had tons of questions. We felt comfortable enough with her to ask all the questions we had and Shanna answered any questions we had honestly and even thought of some things we never thought of, which we greatly appreciate.Shanna even explained the process of keeping your mattress in great condition with the mattress protectors and how the oils from our bodies can still affect the mattress.Overall it was a great experience and we're so thankful we didn't purchase online bcs we would've been very unhappy w the queen and not being able to separate the foot/head lift separately.Shanna explained all the pricing and she even helped us with the prescription our doctor wrote for us to get the sleep number bed so we didn't have to pay sales tax. That alone saved us $500!!!My husband and I are forever grateful to Shanna for her excellent customer service! If you want a sleep number bed-go talk to Shanna! You won't be disappointed!Thank you so much for helping us Shanna! We can't wait to get our new sleep number bed so that we can start getting a greats night sleep!
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September 2023 by Alejandro Sanchez
Oh my god, it was the worst decision I could have made with my partner to buy a mattress in this place, it's a piece of trash, don't make the mistake we made and they charge you 750 if you want to change it to get an extra inch. Do not waste your money at this place, if you try to return it they will charge you 250 dollars to return it and if you paid for them to take the your other mattress, you will never see it again????
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August 2023 by Reuben Singer
Bri was helpful and explained the various nuances and choices available. Courteous and efficient service.
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April 2023 by Daniel Roberts
Me and my wife Had an amazing experience with Store Manager Riley. Not once did we feel pushed and he took his time educating and showing us what we actually need. Thank you Riley I will definitely send my friends your way.
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March 2023 by T REX
These beds is dope! Pricey AF though. You gotta be a high baller to purchase these. Have at least 3 grand in your pocket up front. No fake money up in here. Dont be el chepo. The best sleep you will ever have and also improves your shex life. Thanks sleep number. You are the O.G. Whatever you guys are smokin in the store keep it up.
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January 2023 by Bob Parks
Very nice salesman. No pressure.
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December 2022 by Rosalia Mulford
The staff was very helpful with my sleep needs. They helped me find the appropriate pillow!
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November 2022 by Jennifer Brumfield
Bought an $11,500.00 bed about two years ago. Now all of a sudden the head and feet won’t raise anymore. I’ve been calling them for 2 weeks and I’m getting nothing. No one will take my calls and it’s not fixed. Not a way to treat a customer who spends so much money with them
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September 2022 by Jarvis Elekwachi
2nd mattress purchased at this location! Easy fast service!! Thanks Niko for all the help.
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December 2021 by Janet Rudzewicz
My visit went very well. Ashley is a very nice rep and specks on levels to be appreciated by all . She isn't pushy and didn't make me feel bad about my decision on what was affordable for my set income. The sell experience which took place 2 days later , on the phone, I'm a really busy grandmother. My success in purchasing the side/back sleep pillow gave me such relaxing sleep I've missed for several months made the decision to seal the deal on my selection of mattress. Can't wait for the arrival. Thank you again Ashley .
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December 2021 by Alonzo Gonzales
I been wanting one of these beds for awhile now so i called and they were having a sale. It was super easy and did everything over the phone and they even got me set up where I got approved for their in store credit card and gave me 2 years with no interest payments. Riley assisted me through everything and got me set up with delivery and let me know if im not satisfied with the mattress after a 100 nights then i can return it no questions asked. The customer service was on point. Thank you Riley!
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December 2021 by Mechelle Dhela
They need new help! Yesterday my cousin and I walked into the store to look at pillows. The sales person average age Caucasian woman was on the phone carrying on a girlfriend conversation and did not even acknowledge us. I guess she said to herself we were just looking and cannot afford the pillows. Well note to her poor customer service I’m a nurse and I buy whatever I want! I hope you find a new job because you don’t belong there!
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December 2021 by toolofnails
Riley was great!I knew a little about Sleep Number thanks to listening to 820 WBAP.Riley took us through the intire process, explained everything step by step. Had us try out several different mattresses and the differences from all of them. Feeling the difference and feeling how each bed contours and fills in where most beds just eventually sink in, this completely adjusts whether on your back or moving from side to side
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October 2021 by Janice Hughes
Everyone at the store was so helpful. Riley helped us with our decision by showing the benefits of each different mattress. He also did everything to get us a good deal.
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September 2021 by Deebra Jennings
My husband and I have contemplated the thought of purchasing a Sleep Number bed since 2013. We were in the market for a new bed and thought we would see what the hype was about. Needless to say…the hype was WAY OUT OF OUR BUDGET…so we went with a budget friendly middle of the road bed (which I hated after the first night). It was replaced with yet another middle of the road bed 2 years later. After an accident in 2019 I needed more support for my back and my left side…and my bed wasn’t doing it. Another mattress was purchased but this time it was more expensive, more top of the line memory foam. It worked! I slept great and I felt like finally I could regain my sleepless nights. I went from 2 hours a night to 4 maybe 6 hours each night…that was a win in my book. But that lasted for about 1 year. I noticed a huge area on my husbands side where the memory foam “forgot” to come back up after he woke up. It was the same on my side. For the next year we slept in the valleys and there was a hill between us. This was torture on my back and side. So we started looking again. This time I vowed to get the RIGHT BED FOR THE BEST PRICE! After-all, by body is my wealth and health, so I need to invest in it. It was hard searching for the right bed because COVID-19 had laid claim to all the outside space. I couldn’t sit, touch, lay or even get a true sense of what I was looking at online. So I continue to suffer for another 7 months. In May (2021) I decided to shop in person at all the popular mattress stores, I even dragged The Man (my husband) with me. Of course Sleep Number was on the list to see (feel) in person but The Man was not interested in their prices and quickly took them off the list…again. In August (2021) I visited the Sleep Number store in Arlington Parks Mall, where I met my new favorite friend, and sleep expert Alejandra! She was amazing…for real! She listened to what I needed then discussed my wants, she never tried to make me feel pressured and even let me 2 daughters interact with us. By the end of my visit I was sold…but The Man wasn’t there. Alejandra said take time to discuss with The Man, and she would follow up with me. She did! But I didn’t answer. The Man said no and I didn’t want to tell her. 2 weeks had passed and I dreamt about my Sleep Number bed. This was the right bed for the best price so, I made the decision to…talk to The Man again…but this time it was the way he needed to understand. 3 mattress 8 year $7000….and we’re look for a new one now…1 Sleep Number same price…forever. On top of a few other perks ? and conversations with The Man ☺️ I (we) became Sleep Number owners on 8/23. Alejandra was there to help me not only get everything I needed but my girl saved me money!! She was patient with all my questions (cause I was online looking at stuff and she was on the phone with me). After 15 minutes and 1 comparison and 20 question about sheets…it was a wrap! Do I recommend Sleep Number…HELL YES! The store was clean, they worked to maintain social distance when others came in and they follow up…even when you don’t respond. Best of all I was treated with respect, and offered every opportunity to save that was available. Thank You Alejandra and Sleep Number (Parks Mall)! All my people are hearing about you!