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March 2024 by Cortney Knox
This is by far the best sonic I have been to in the DFW metroplex I worked at Summit Racing for a while and no matter what shift I worked and when I came the food was fresh hot and came out in a timely manner. Great job for holding a standard to what a lot of fast food services has lost in good customer service!!!
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November 2023 by Rental Units
I cannot say enough bad things about my latest visit. I don't know what the character limit is, but buckle up, I might reach it with this one.First, the voice over the speaker in DRIVE THRU was not overly rude, but not pleasant... not even neutral... if anything it leaned towards rude. Once the order was placed, we pulled forward. There was a car in front of us, but they eventually moved. When we got to the window, we paid (exactly $16.00 was the total, how cool) the tone didn't change much between the speaker and the window. Leaning towards rude, but also somewhat rushed ... the lady overall seemed upset and stressed. She disappeared from view for quite some time but eventually reappeared with a bag of food. Handed it to me and we pulled off. Our wait time, if I had to guess, was just under, but nearly 10 minutes from order to recieved. The lady at the window APPEARED to be the only person in the store... but I was told later, she wasn't.I opened the bag to find 2 medium tots that were really under cooked and two "balls" of foil that were supposed to be burritos. There was a poorly wrapped "burrito" inside that ... looked... like a ball, not a burrito. (For reference, another review posted has an image that looks similar to what we got... I did not get a photo... this thing was smaller than his smartphone, mine was actually a little smaller)My son didn't eat his tots or drink his milk, tots were undercooked, and he said the milk tasted spoiled. He did say his burrito flavor was decent... not good, just decent.My burrito was nasty, oddly it tasted "watery"... as weird as that sounds. Couldn't eat it. My Tots were undercooked also, but edible in my opinion, barely... so I ate them.So much wrong with this visit that I decided to call the customer service number on my receipt... oops. The tone and level of concern were noticeably poor. The person just didn't seem concerned, even slightly... the only thing she offered was to have the store contact me. I refused that offer... obviously if the person was the only employee in the store, that would be who calls me, right? I would be complaining TO the person I was complaining ABOUT.... what sense does that make??? The call with customer service ended but the rep wouldn't release the call... there is a survey at the end, and I wanted to do the survey, it became clear they were hoping I would just hang up... I stuck it out, and left a poor rating on the survey.A few hours later, I get a Call FROM THE STORE... the lady I spoke to said she was the "general manager" named Rosa. Rosa sounded a lot like Drive thru lady.... but maybe coincidence. Reluctantly, I went ahead and explained my issues to "Rosa"Rosa tells me that she is sorry for the issues I had, but went on to say that the tone issue with drive thru lady may have been because "English is not her first language". I clarified that her English was perfectly fine, the WORDS she spoke were all proper, her tone was the issue. I went on to describe being able say "have a nice day" in such a tone that sounds like you wish the opposite. I added tone could also be used to tell a person "go to hell" in such a way that they actually look forward to that trip.Rosa didn't seem all that interested.I explained the issue with the food, itself.... most of it is in my trash can... the burrito (mine) was sorta cold, smaller than normal and rolled like a ball, not burrito. The tots (both) were undercooked. And the possibly spoiled milk.She said that the cook just rolls them that way, but the portions were accurate... I disagree... and she would check her milk for spoilage. I don't remember if she addressed the undercooked tots or not, honestly. But she did say that she would speak with drive thru lady about her tones or attitude.At this point, I happened to glance at the receipt again... and asked "who is Jennifer?" Because that was the name on my receipt. She said,
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November 2023 by Vanessa Coscia
Ordered food and had to cancel my order at window. They would not split payment between two card because I was trying to get rid of a balance on a visa gift card. I explained that Ive done this at other sonics and the person told me their system wouldn’t allow them to do it. This did not make sense to me because I’ve done it at other sonics that should use the same system. Why is it other can, but this one can’t. I won’t be back to this particular sonic.
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November 2023 by Moto Sammy
What 3 bite burrito looks like....
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November 2023 by Lamberto Gutierrez
I was in drive thru and order a medium lemon, berry slush and girl was on her phone and gave me my drink with ice and cherrys that tasted nasty was not my order and gave it back to her that it tasted ? so she made me one just like the first one with ice. I order a slush and the girl was still on her phone so I took the nasty drink cause I didn’t want to bother with her and had already paid for my slush
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October 2023 by G H
Fresh and Hot. Understaffed still . Takes awhile to get
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October 2023 by Karyn Hale
I ordered the foot long not a redish dog or shall I say a redish salty dog.
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October 2023 by MaryAnna Harger
Terrible service. How is this sonic still
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September 2023 by Hesper S.
I repeated several times my order and I got to my room and it was still wrong. if you are working in a restaurant you need to know your meni . I ordered the new buffalo chicken dip bites and I got buffalo chicken. Too tired to go back but not okay I was very disappointed. Asked for a couple of ranches even if I have to pay and I got 1.
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September 2023 by Lyn Wofford
My food was luke warm, and the ice in my drink had mostly melted by the time it was brought to me. I was on my way to work, so I didn't have the time to ask them to remake it. Won't be returning to this location. This is the second time my food has been received like this.
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September 2023 by Jamie Catchings
One thing for sure you can always count on them to get your order wrong I mean it’s crazy because they repeat the order back to you and every time it’s going to be wrong!! Smh
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September 2023 by Thomas Santos
Great service but gift card users need to go through the Sonic app so no food is waisted
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September 2023 by Leigh Provost
Great service, prompt and my order was accurate.
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August 2023 by Jason Vasquez
Ordered a small cherry slush with nerds. Was charged for the candy but none was put in my
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August 2023 by Danielle Geeslin
They served us old, sour tea and refused to make a fresh pot because they had too much of the bad tea left.
