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December 2023 by Mr Berry
Have purchased several appliances from Texas Appliance Outlet. Have great prices on their scratch and dent models in which you can get full 5 year warranties. Our salesman Tyler was awesome. Very patient, knowledgeable, and gave us an incredible deal for a refrigerator that normally would be way out of our price range.Whenever I start looking for applications, this is the first place I go. Highly recommend.
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December 2023 by houston white
Started off as full warranty and could bring back within 30 days if any problem. Then 2 year warranty from manufacturer. By the time I had 50 minutes into the sale, slow pricing, paperwork, looking at the appliance, and ongoing, salesman lets me know it's a 1 year warranty. So fed up with the walking around and looking at the appliance, filling out their profile of information, and wanting to just get finished and get out of there.The guys in the back who ship and load these up knew more about the quality and features, were more helpful, and I found to be more practical than JG salesman.
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December 2023 by Frank Greenberg
I purchased a new 25' whirlpool refrigerator from the Outlet store in Arlington. I was pretty stressed as my old refrigerator had quit wirk8ng due to compressor failure. Melissa, was my sales representative, guided me through my purchase and provided excellent service. I received the refrigerator two days later, but it began to leak water underneath. The installer had come back to check the water line from the wall. It was not that line, but rather an internal water line. I went back to the store and ordered a new one from Tyler, the store manager, and he took off $250 for the inconvenience. The new one arrived 5 days later and was installed by Danny, who is their lead installer. He did a phenomenal job. So after a rocky start, everything was ultimately resolved and I am a satisfied customer.
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December 2023 by Dana Lobaugh
Drew ordered the washer & dryer set of my dreams at a cost that beat the specials at our local chain hardware stores. Delivery and installation by Carlos was professional and thorough. He was friendly and helpful in showing us details about the appliances. Overall top notch experience!!
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November 2023 by Patrick Flusche
Melissa helped us find the oven that we wanted and was professional, knowledgeable and thorough in answering all of our questions and ordering the oven.She explained everything we wanted and needed to know very well. She is very friendly too. Hopefully the oven performs as well as she did.
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November 2023 by Derek
Years ago I remember going here with my parents when they needed an appliance and how great a deal they got. I’m glad we went here first. Got what we needed and within our budget. Melissa Cooper was the associate that we dealt with. She was excellent. She listened to what we were needing and our price range and only showed us the models that applied. No pressure at all for us to look at anything that we couldn’t afford. Next time we need another appliance we will be looking for her when we walk through the door.
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October 2023 by Susan Long
Melissa Cooper was fantastic. Friendly, informative, efficient, I explained what I wanted, she listened, then guided me to precisely the washer that checked all my boxes. When completing the paperwork she triple checked it for accuracy! It was a pleasure doing business with her...The installer, David, was also impressive. A friendly and hardworking guy, he was on time, worked quickly and efficiently, answered all my questions and explained what he was doing throughout the install. Another excellent experience... I really appreciate such good customer service which is increasingly hard to find these days!
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October 2023 by Robyn Salaver
BUYER BEWARE!! Discovered I was tricked into buying a used refrigerator. From the moment it was installed, the ice-cube maker failed. Contacted the manufacturer for repair. They notified me the refrigerator was registered to someone else and not covered under warranty.At the time of purchase, I directly asked José, the sales representative, why the refrigerator was at the outlet. He gave me a long, convoluted answer and pointed to the small dent on the front. At no point did he inform me it had once belonged to another customer. He even said I'd have a year warranty with the manufacturer. That's false. Manufacturers DO NOT COVER second-hand appliances. I've got "NO REFUNDS OR RETURNS" all over my receipt. So for now, I'm stuck. I filed a dispute with my credit card company and waiting for resolution.As a side note, my refrigerator was delivered in the rain on the back of a trailer, not in a truck. One of the delivery guys dropped a built-in oven, glass doors down, on the street. He set it back up and said to his coworker, "It's okay." I really hope that was an old appliance being hauled away and not a "new" one being delivered to a customer. Regardless, it looked unprofessional. My refrigerator was dripping wet and came with no user manual or manufacturer paperwork.
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October 2023 by Dora Graham
My Sales Lady, Phyllis Lawrence, did a great job of working with me to get the right refrigerator for me which was delivered today 10/10/23. The young men, Gage & Cam, doing the delivery were aiming to please. They did a super job!!! The water dispenser was dripping some, but Gage told me to wait and let it set and if it didn’t stop leaking to call you all and you’d take care of it. Thank you very much for working with me.Dora Graham
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September 2023 by Brandee Gallegos
Very accommodating. We ordered an oven. We were off on the measurements as well as it would not work with our electrical setup. They instructed us on what to reorder. It only took a few days to get in and scheduling delivery is very quick. The communication is excellent along the way. They take pride in their customer service which I find is rare these days! Highly recommend!!!
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August 2023 by Sarah Godfrey
Our oven quit working and I really wanted something similar to what I have. Chris was amazingly helpful in getting us what we wanted and at communicating through the order and delivery scheduling. Thanks Chris!
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August 2023 by Richard McHaney
Mr. Garza was very professional. He knows his business and was very helpful to us. We made our choicewith his help and are happy with it. We will be using him again. You cannot go wrong with his help.
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August 2023 by Shawn Spencer
Very happy with our overall buying experience. Phyllis Lawrence was helpful and knowledgeable about various appliance options, which made our decision process much easier. We plan to return in the future and would highly recommend!
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August 2023 by Philip Nguyen
Excellent advice and service. Thank you Chris for the information you provided me. I just came in to buy a mattress, and then I bought a washing machine, a dryer, and a microwave. Thank you for giving me a perfect service. Will come back when the need arises.
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August 2023 by Whitney Metcalf
Chris was very helpful in my selection of my new appliances. He addressed my concerns and taught me about some new technology that is available. I will definitely be going here again!
