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December 2023 by Gerald Green
I love banking with Texas Trust Credit Union. I have been with them for just under 10 years. Although I moved 30 miles away from the nearest TTCU in 2019, I still bank there. Great people! Great service! I couldn’t ask for more.
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July 2023 by Brian F.
Horrible customer service. The ATMS do not allow for selection of custom denominations. The credit union will not make change for you. Why go to a bank that doesn't perform the most basic transaction.
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March 2023 by Robert McElroy
Tammany on the front desk , concierge , has helped me so much with individual attention.She is the main reason I am staying with Texas Trust.This lady is remarkable.Always there with a genuine smile and honestly makes the extra experience wonderful.She , in my book is an excellent asset to Texas Trust. 5 stars if there was 6 stars she would have earned them all.Please show her your appreciation.Thank you.Robert J McElroy
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March 2023 by Arike emagbadun
Customer for more than a decade. Very nice staff and helpful at all time.
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January 2023 by Anna D
This credit union doesn’t look at the best interest of the person. Please use any other bank. They are only in the best interest of company. They give you conflicting information. Use a credible bank not this one.
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February 2022 by Joycelyn Williams
Absolutely the worst communication ever. I applied here 2 months ago and instead of doing a soft pull on my credit they did a MORTGAGE INQUIRY. This has dropped my credit 1 point and I wouldn’t be upset if someone just took the time to fix it.
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January 2022 by Erik Padron
I hate coming to this location, the drive through always take forever compared to the other locations around.
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January 2022 by ST Manning
Behind the times a little with technology. Staff on Pioneer in Arlington for the most part has been welcoming. Carlos, however, needs coaching I would say. Advised we're not allowed to recieve copies of documents we signed when we opened a business account. This is perfectly ok, but he went on to assure me the pamphlets/booklets he provided contained the same information I'd just signed too. I said ok, would you mind showing me where the verbiage I signed to is in the booklets (so I could read it vs what I signed too prior to leaving). His reply: "I don't know and I'm not gonna sit here and read it." My advice would be not to direct a consumer/customer to material you're unfamiliar with. Maybe actually learn those documents and booklets and have pre highlighted booklets ready in the event a customer isn't blindly signing something and actually wants to make sure things communicated are there as you're saying. Nonetheless, I would've never told a customer I'm not going to do anything, especially after I've referred them to it.
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December 2021 by Rondal Uhl
Cannot get $40 and change for my business because I do not have an account. While other banks have a similar policy as long as you stay under $100 they will work with you.Thought credit unions were better than big banks.
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October 2021 by Tames Ink
Roxanna Gonzalez took care of us today very unprofessional very sad to know she’s branch manager never been to this location my first time n I’m never coming bk mortified with how she treated us go to another location if u need to avoid this one
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May 2021 by Ali Aldhalimi
Texas trust in general just sucks. They charge you ridiculous fees and don’t even warn you about it. Not to mention, when you try to contact the company, they are always no t available. I regret coming to this credit union, and I really don’t like it anymore.
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April 2021 by Mickel
This is bull, I tried to open an account and they told me I need two forms of Id to prove who I am. When I should just need my ID which is valid. And maybe my SSN but they need a check stub? That's ridiculous not to mention, not consumer friendly. I just wanted to open an account. And now I don't think I can trust them. Texas Trust is not cool how about you trust me, I don't have a second form either. So I guess I'm just sh*t out of luck.
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April 2021 by Erric Chaney
Great bank
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April 2021 by Yummy M. (YumYum)
Behind the times a little with technology. Staff on Pioneer in Arlington for the most part has been welcoming. Carlos, however, needs coaching I would say. Advised we're not allowed to recieve copies of documents we signed when we opened a business account. This is perfectly ok, but he went on to assure me the pamphlets/booklets he provided contained the same information I'd just signed too. I said ok, would you mind showing me where the verbiage I signed to is in the booklets (so I could read it vs what I signed too prior to leaving). His reply: "I don't know and I'm not gonna sit here and read it." My advice would be not to direct a consumer/customer to material you're unfamiliar with. Maybe actually learn those documents and booklets and have pre highlighted booklets ready in the event a customer isn't blindly signing something and actually wants to make sure things communicated are there as you're saying. Nonetheless, I would've never told a customer I'm not going to do anything, especially after I've referred them to it.
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March 2021 by Uriel Sarmiento
They do not explain everything like life and car insurance they add at ur expense for ther safety.