-
March 2024 by Ayla Flores
Everything went great and Mario helped get me set up with an account, Thank you!
-
August 2023 by Rainey Harrison
****Update to my previous review. A sales manager reached out and assured me that Tiffany did nothing wrong it was apparently an error in the system. The charged was reversed with no problem and he was very nice and pleasant to speak with. I really appreciate him taking the time to call me to clarify what happened.****I originally gave a 5 star review for the excellent customer service I received from an employee in this branch however, I changed my review rating due to the loan officer Tiffany B. She was nice and friendly but now I see that is because she is very deceptive. I got a personal loan through Texas Trust and I asked Tiffany over the phone if the extra insurance benefit she mentioned had a cost and she stated “no it’s included in the monthly price that I gave you” I agreed to the loan terms. Once I received my paper work I notice that there was in fact a dollar amount attached to that insurance benefit it was over $1,000. I emailed Tiffany letting her know that I didn’t want the insurance because it costs. And again she states that it was included in the monthly cost that I said was okay. Which was correct, but she was using play on words. Yes the monthly cost was fine however I specifically asked her if the insurance had a cost. I had to send several emails to get her to remove the insurance and that should not have been that hard. I finally got the paper work showing that I declined the insurance and the monthly payment dropped about $30. I thought I was done. But NO! A few weeks later I see a charge on my loan account for the same insurance I told Tiffany that I didn’t want multiple times!! This is very frustrating. I had to call to get the charge removed. I’m assuming Tiffany gets commission on selling this insurance and it didn’t matter that I didn’t want it she clearly did what she wanted to do. I have lost all confidence I had in Texas Trust do to this underhanded employee.
-
August 2023 by Robert Mort
The staff is friendly, and the lobby is clean, one drive up ATM and 2 drive up tellers.
-
May 2022 by Sunn_Shine Dayz
The Branch Manager Brandon went above and beyond to provide exceptional service during a challenging year for me and my brother. From SW
-
May 2022 by Major Bailey
Very nice place.
-
April 2022 by KeKe
I like the credit union but they are grossly behind on technology. It's no excuse to still have a system from 1995 in this day and age. They don't have cash deposit at the ATM, the app is pretty much useless unless you need to check your balance or make a transfer from one of your accounts, the lobby wait time is insane I don't bother going in anymore. Drive through is just as worse. They have potential but as of now it's lacking the minimal basics. I'm seriously considering switching to another bank based on the lack of technology alone. Get it together texas trust!
-
May 2021 by sayed ali
Wait times are crazy! Employees hate there job! People have things to do! They do not know the word “efficiency”
-
May 2021 by Trilshunna Sims
Drive through takes all day burning your gas when lobbies closed.
-
May 2021 by David W. Battiest
It was fast and easy drive thru thanks guys and gals
-
June 2020 by Leonardo Garcia Jr
Very helpful, I really felt they were looking out for me.
-
June 2019 by datus short
I love Texas trust they’ve always treated me with great service, but if your door says y’all close at 6pm, close at 6pm. If it says online your branch closes at 6pm, it would be nice to close at 6pm, not an hour early. I got there at 4:59pm, and someone came out locked the door I go up and try and open the door and they just stair at me.. it’s not a special holiday so there was no reason to close early. And to whoever wore the white shirt and red hair and watched me while I tried to open the door, good service is to open the door and take the customer, because you’re not suppose to be closed an hour early. I literally left work early just to make it to the bank on time, I make it on time and you lock the damn door.
