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February 2024 by Austin Dean
The manager Chris is amazing!!! The place looks great!! The amenities at this place beats everyone else in Arlington!!
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February 2024 by Breana Garcia
While looking around at other places The Truman stood out because of the staff that were very helpful. The manager Chris was amazing he was so helpful on helping pick a good place for me to move in to. As well as the maintenance team was very quick in assisting with the work orders for a few minor fixes.
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January 2024 by Yazmine McNair
This is the best apartment I’ve lived at, with the best staff; Chris, Dom, and Tatetum are always kind, greeting, and genuinely care about ensuring we have a safe, fun, and organized living space. Couldn’t ask for better property management staff!
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December 2023 by Cesar Guerrero
Was one of the first ones to move in with a friend. This place will suck up all of your money. A two bedroom apartment was $1900 the first year, but by year three it was $2400, with no patio. Our electric bill started at $120 or so a month, we both teach and are home very little. I was only there on weekends. By year three, the electric bill was normally over $300. Something was off and my roomate asked for help, but the issue was never really resolved. When we finally decided to move out, we left that place spotless clean. There was damage to a doorway and I understand the $200 fee placed to fix that, but another $700 for cleaning fee?? Ive been gone for over a month now and paying another lump of money to this establishment is infuriating. I dont know why there are so many 5 stars. All the one star reviews on here are from people who understand what its REALLY like.
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November 2023 by Atabak Ashrafi
I have received some of the best treatment from the people in the office!! The manager, Christopher is very amazing and he gets stuff done very quickly, which is better than the old management. Also The leasing agents, Tatum is an amazing person, Very Attentive and always gets the job done! And also the other leasing agent, Dominique is very sweet, and also very accommodating. Overall, I’m very happy and definitely recommend to move here!!
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November 2023 by Mariam Diong
I just become a resident in this community. So far I love it. Not much noise, I like the garage and so far the management is good. The issue I’m seeing which one time cause is that, my trash didn’t get pick up in one occasion and I hope it won’t be a repetitive situation, but when call the office, they did hander it very well. It is clean area and I have not see any roaches or bugs so far.
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November 2023 by Omar T
I have been living here for approximately 6 months and highly recommend it. The amenities are luxurious and great for remote work. I appreciate the front desk staff as they are easy to communicate with, and help resolve issues promptly. Dominque and Tateum exemplify world class service and genuinely care about their residents.
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November 2023 by Emily Denner
Moving from a college apartment complex I was really scared to go to an apartment again. I got so worried about moving into an apartment again after the awful things I experienced. But, living at the Truman has been the most amazing experience. From the amenities to the quality of the apartment itself, everything is phenomenal! The office staff is also so incredibly helpful and I feel cared about as a person and not just another lease.Chris has made me feel so welcome and Tateum is so helpful and so absolutely sweet anytime I go to the office!No matter what sort of questions I ask, I am always met with kindness and you can tell the staff truly cares!!If you are looking for a staff that cares, this is definitely the place!
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November 2023 by Jala Littles
Decided to take a tour of the beautiful property as I have been trying to get around to come by and see inside! When I first walked in there was no one in the lobby, I waited for a few mi it’s then had to walk to the back and say “hello?” Then 4 team members came from the back still not one greeting. Finally a man walked up to me and was immediately in a rush, very rude and wasn’t interested in answering any of my questions. Instead he rushed me into a model home that wasn’t even the one I was interested in to try to “shut me up” when I asked anything about the model unit to compare the unit I was interested in he told me that the entire staff is new and he isn’t sure on any specifics. After the model unit he didn’t show me anything else, the pool, gym, nothing in fact he stood in front of the glass doors and pointed to the gym and said the pool was out there, when I showed interest in the gym and asked “how big” it was he said well it’s that building over there . Very uncomfortable, unprofessional, not personable, I’m not sure if he thought I couldn’t afford it? Or was a waste of time but I didn’t feel welcomed or invited back. He didn’t even give me a business card I had to ask for one. I had such good hopes for these because I drive past so often so sad to know the reality of the office crew. Way to expensive for the office staff to portray themselves as proud, prejudice, or uninterested in helping guests of any color! Only reason for the 3 stars is the property itself is gorgeous
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November 2023 by Jake Waller
I’m not sure where this flood of 5 star reviews are coming from. Yes the location is good and the property at face value is in good condition, it’s a newer complex. My experience here was bad to say the least. Granted I dealt with the old management, the situation is probably more or less the same now that there is new management. Mailroom is a disaster. I could count on one hand how many times the parking garage doors were actually shut when I lived there (moved out in September). I had my car vandalized 3 times in a month and when I asked for them to check cameras, I was never called back and the “courtesy officer” was useless in that situation. In fact, I was asked by management if I had proved someone? Does that sound like a way to address the situation? Work orders get marked as completed off the bat and you have to badger them to get anything done in a timely manner. I had left the unit cleaner than the way I found it by a landslide (they had left old items in cabinets, didn’t wipe floors, cabinets, etc.) and not only did they not give my deposit back, they charged me an additional 370$ for cleaning services which is so laughable. Prepare to get nickeled and dimed. For the price that they want for a luxury apartment, the service is so so so far away from being luxury status. You are better off looking elsewhere.
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October 2023 by CM Fairchild
Really enjoy the whole place. Looks great and staff is very helpful. Chris helped us immensely.
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October 2023 by Donovan Carpenter
Since the management has changed, the concierge and leasing manager have been very respectful and highly communicative. They have gone above and beyond to ensure that my needs are met. I highly recommend moving to this complex, and getting your tour by Dominique Richardson or Tateum Casey!
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October 2023 by Blake B
I have been staying here a few months now. I mostly keep to myself. Everyone has been very helpful and I have had no issues since my time here. I would recommend to anyone looking for a nice, safe place to live!
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October 2023 by Brooke White
Great management and spacious floor plans! It's worth the time to check out!
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October 2023 by N.C.S
10/14/23 UpdateNow that we have settled in, we are enjoying our stay here. Management tries to keep the hallways and property clean, but of course, there will always be a hand full of tenants who wont abide by policies and procedures. I like that there are monthly community events and that management keeps us updated on security alerts. We are happy here.*****The office staff is very slow and inefficient with communication. It takes days to get answers. When I call, no one answers the phone, and earlier this week someone hung up on me. Aesthetically, these are one of three updated "luxury" apartment communities in the area; this one being in the best location. I guess with the lack of competition, the staff feels as if they don't have to give you good service.
